{"id":2115228,"url":"https://alion.io/job/dsv-operational-account-manager","title":"Operational Account Manager","company":{"id":1441,"name":"DSV","domain":"dsv.com","url":"https://alion.io/company/dsv","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brampton, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65000,"max":null,"currency":"CAD","period":"year","gross":null,"usd_annual":45640},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Instagram","optional":true},{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-10-07T00:00:00Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-11T15:31:13Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"DSV - Global Transport and Logistics\nDSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.\nLocation: CAN - Brampton, Intermodal Drive\nJob Posting Title: Operational Account Manager\nTime Type: Full Time\nCompensation: Salary starting at $65,000, plus eligible benefits, in accordance with experience and internal equity\n This posting is for an existing vacancy and not intended to create a talent pipeline \nSUMMARY\nThe Operations, Account Manager is responsible for managing and developing the assigned Accounts for the DSV Road team as well as meeting the objectives of growth and profitability across the organization. The primary purposes of this roles are take overall responsibility of assigned accounts between Montreal and Milton Office and to increase profitability on all areas of the designated accounts across North America, Including Internal accounts with DSV Air & Sea and DSV Solutions.\nKEY DUTIES AND RESPONSIBILITIES\nAnalyze booking information from customers to determine and verify the service requirements\nCo-ordinates the flow of inbound and outbound freight while staying abreast of daily priorities and weekly transportation targets.\nCreate Weekly, Monthly Quarterly & Annual Business review Power Point Presentations for the customer.\nConduct Monthly Quarterly & Annual Business reviews with the customer to understand their trends. (in person or Virtual)\nMeet and exceed customer requirements at every stage of the order fulfillment process by assuming responsibility for total customer satisfaction. Being courteous and responsive in all interactions with clients. Ensures the timely resolution of customer inquiries, concerns, and problems.\nDevelop SOPs for your assigned accounts and ensure cross-training of colleagues\nEffectively negotiate rates and terms with carriers and customers\nEffectively and efficiently responding to internal and external client’s inquiries; resolving any conflicts or problems that might arise\nFocus on servicing and building book business with DSV Air & Sea and establish a one stop-shop for all of their transportation needs. Build a Center of Excellence (CoE) for any transportation needs originating from Air & Sea Business, across North America (as required). Focus on communication and customer service.\nWork closely with Colleagues to plan and execute the requirements from customers, including but not limited to training and outsourcing functions to colleagues\nAssist as needed with pricing internal and external business (via the shared rates email)\nCommunicate with carriers to monitor freight movement\nMilestones updates are entered in Real time in the TMS\nMonitor carriers who are unresponsive and inform dispatchers and supervisor of escalated issues\nCommunicate any modifications to sales team to update clients\nEnsures that tracking meets established standards but will escalate for resolution as appropriate.\nUnderstand current industry market conditions. Communicate any carrier issues that might impact operations.\nWorking knowledge of transportation cargo claims, transportation laws and risk management\nKeep the Operations Team and Sales updated on significant issues or trends.\nQuality, Health & Safety:\nSupports organizational commitment to ISO 9001, ISO 45001 certification - Montreal location\nPerform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.\nStaff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.\nQUALIFICATIONS\nEducation and Experience\nMinimum 4-5 years in transportation/logistics/distribution\nCollege Diploma / University Degree in Business, Logistics, or International Trade preferable\n2 years of experience in Account Management (minimum)\nCIFFA certificate, an asset\nDangerous Goods Certification, an asset\nSkills and Competencies\nGeneral Operations Skills/Competencies:\nGood command, both verbal and written, English skills.\nAbility to create collaborative engagements and active listening\nAbility to Create PowerPoint Presentations\nStrong problem-solving skills and analytical skills\nAbility to work in Power B.I.\nMust have a minimum of Intermediate Excel skillset\nService oriented and able to resolve customer grievances\nStrong interpersonal skills, building professional relationships internally and externally\nAbility to multi-task, plan, prioritize and manage time effectively to meet goals and achieve results\nBoth a team builder and a team-player\nExcellent organizational and time management skills\nAct as a role model for DSV values and adhere to the Code of Conduct\nLanguage and Computer Skills\nEnglish is the principal language for this position, additional languages may be required in other locations.\nAbility to communicate effectively in a diverse multicultural environment.\nMicrosoft Office suite\nWorking knowledge of transportation management software i.e., Load Link, PC Miler, etc., would be an asset.\nPhysical Demands\nProlonged periods sitting and standing at a desk and working on a computer\nRegular working hours apply for this position, at times, working beyond these hours may be required by business needs.\nDSV - Global transport and logistics\nWhat moves you?\nAt DSV, we move more than goods. We move careers, ambitions and opportunities.\nWith close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.\nHere, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.\nStart here. Go anywhere\nThis is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.\nIf you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.\nVisit dsv.com and follow us on LinkedIn, Instagram and Facebook\n#StartHereGoAnywhere #LifeAtDSV\nDSV does not use AI to screen candidates during the recruitment process\nFRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or banking information. Our recruiters have an @dsv.com or @ca.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to .","description_format":"text","description_chars":7530,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":2,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Sea Freight","Logistics"],"lifecycle":[{"event":"open","at":"2026-10-08T23:18:37Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":25,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":{"stated_usd_annual":45640,"is_top_pay":false},"html_url":"https://alion.io/job/dsv-operational-account-manager","json_url":"https://alion.io/job/dsv-operational-account-manager.json","meta":{"generated_at":"2026-10-12T05:32:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8883,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1441},"rest":"https://alion.io/mcp/rest/get_company?id=1441"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdsv-operational-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdsv-operational-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdsv-operational-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dsv-operational-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdsv-operational-account-manager"}]}