{"id":2115339,"url":"https://alion.io/job/dsv-operational-key-account-manager-3","title":"Operational Key Account Manager","company":{"id":1441,"name":"DSV","domain":"dsv.com","url":"https://alion.io/company/dsv","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":53000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":21},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Instagram","optional":true},{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-10-05T00:00:00Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-19T10:16:59Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Job Req Number: 129714\nTime Type: Full Time\nManages commercial relationship with key and important accounts of DSV and ensure business growth and profitability of the assigned accounts\nDevelop and maintain account plans, propose account objectives, and ensure assigned accounts are managed and developed in line with corporate and regional strategies.\nConduct monthly, quarterly, and annual business review meetings with customers and internal stakeholders, ensuring preparation, minutes, corrective actions, and follow-up are completed in a timely manner.\nAnalyze account performance, identify business opportunities and potential risks, and provide appropriate recommendations to management.\nCoordinate smooth implementation of new business, handover of standard operating procedures to operations, and ongoing monitoring of operational compliance.\nEscalate customer concerns, service issues, and complaints promptly to relevant stakeholders across products, operations, and regions, and follow up on agreed corrective actions.\nCreate, update, and track opportunities through CRM, ensuring country RFQ opportunities follow the tender management process and are aligned with product, regional, and global teams where applicable.\nPrepare and share RFI and RFQ post-bid analysis, ensuring lessons learned and corrective actions are identified and agreed with stakeholders.\nMaintain close collaboration with operations teams to support performance excellence, quality improvement programs, and adherence to customer-specific requirements.\nMaintain accurate and timely data in sales systems, including Microsoft Dynamics, and monitor the use of customer applications where applicable.\nSupport Finance in achieving desired DSO targets by following up on account-related matters when required.\nAny other job-related tasks assigned by the superior.\nBusiness Acumen\nFunctional experience in air / sea / logistics / SCM and customer IT solutions (in accordance to existing and potential services offered to the specific customer).\nUnderstanding of specific customer requirements and customers market environment.\nStrong functional and commercial understanding of business environment especially in processes.\nDemonstrated sales and account management ability.\nComprehensive local market knowledge (customers, competitors, suppliers, overall environment).\nBasic business administration competence.\nExperience & Education\nDegree or Diploma in Business Management, Logistics / Transportation or equivalent\n3 years of experience in the supply chain industry\nDSV - Global transport and logistics\nWhat moves you?\nAt DSV, we move more than goods. We move careers, ambitions and opportunities.\nWith close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.\nHere, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.\nStart here. Go anywhere\nThis is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.\nIf you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.\nVisit dsv.com and follow us on LinkedIn, Instagram and Facebook\n#StartHereGoAnywhere #LifeAtDSV","description_format":"text","description_chars":3708,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Sea Freight","Logistics"],"lifecycle":[{"event":"open","at":"2026-10-08T23:18:37Z"}],"visa":[],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.689,"p_room":0.55,"age_days":14,"expected_fill_days":10,"reasons":["conf:0","wave","velocity","win:tail","comp:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/dsv-operational-key-account-manager-3","json_url":"https://alion.io/job/dsv-operational-key-account-manager-3.json","meta":{"generated_at":"2026-10-19T14:36:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10571,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1441},"rest":"https://alion.io/mcp/rest/get_company?id=1441"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdsv-operational-key-account-manager-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdsv-operational-key-account-manager-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdsv-operational-key-account-manager-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dsv-operational-key-account-manager-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdsv-operational-key-account-manager-3"}]}