Operational Key Account Manager

DSV - Global Transport and Logistics

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.

Visit dsv.com and follow us on LinkedIn and Facebook.

Location: USA - Cleveland, Emerald Pkwy

Division: Air & Sea

Job Posting Title: Operational Key Account Manager

Time Type: Full Time

Operational Key Account Manager (OKAM)

As a Key Account Manager in Operations at DSV, you will be responsible for managing and growing key accounts. You will work closely with clients to ensure their satisfaction and oversee the operational aspects of their shipments. You will collaborate with internal teams to provide exceptional service and meet client needs.

Key Responsibilities

Account Management

Act as primary contact for key accounts as defined by branch- and regional management

Penetrate customer’s organization to identify and build relationships at all levels

Work across DSV’s network and divisions to maintain and grow share of walletEnsure rates are current, communicated to OPS and submitted to ISSC for auto rating purposes

Provide clients with market insights to best predict and maneuver market challenges

Create, maintain and update SOPs

Lead client onboarding and implementation

Operational Execution

Oversee day-to-day operational activities, identify risks, pain points and service gaps

Lead any and all collaboration efforts across internal stakeholders involved with the client

Head up and respond to spot quote requests identify upselling opportunitiesEnsure data quality KPIs are met including timeliness and billing days

Achieve and maintain acceptable AR rating

Performance Review

Monitor, analyze and action customer performance according to committed volumes

Monitor, analyze and action DSV performance according to KPIs in Service Level Agreement

Ensure client reporting requirements are metConduct effective client business reviews on scheduled cadence and own any follow up items

Strategic Focus

Facilitate/support contract and rate negotiations

Identify new opportunities and structure deal teams to execute the opportunity to a win

Develop account plans and action outlined satisfaction, threats and development opportunitiesCreate and deploy bespoke logistics solutions according to client needs. Challenge the norm

Determine necessity and feasibility of EDI and other tech solutions that will support eBooking

Analyze volume- and workflows to optimize productivity and uncover cost savings for client

Manage rate optimization and yield management

Travel as necessary

Educational background / Work experience

Bachelor's degree in business, logistics, supply chain management, or a related field is preferred

5+ years of experience in key account management in the transportation and logistics industry is preferred

Experience with supply chain management, transportation, warehousing, and distribution

Skills & Competencies

Strong communication and interpersonal skills

Excellent problem-solving and decision-making skills

Ability to work independently and as part of a teamStrong organizational and time management skills

Knowledge of transportation and logistics industry trends and best practices

Proficient in Microsoft Office Suite and other relevant software

Function / Market & Industry Knowledge / Business Acumen / Processes

Supervisory Responsibilities (if any)

May oversee the work of other account managers or support staff

Preferred Qualifications

Master's degree in business, logistics, supply chain management, or a related field

Experience with international logistics and customs regulations

Experience with sales and business development

Language skills

Fluent in English (written and spoken)

Computer Literacy

Proficient in Microsoft Office Suite and other relevant software

Experience with transportation management systems (TMS) and customer relationship management (CRM) software is preferred.

At-Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

For this position, the expected base pay range is $82,560 - $120,000. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [email protected]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.