{"id":2579466,"url":"https://alion.io/job/dsv-project-manager-customer-service-mfd","title":"Project Manager Customer Service (m/f/d)","company":{"id":1441,"name":"DSV","domain":"dsv.com","url":"https://alion.io/company/dsv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":11,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Frankfurt am Main, Germany"],"countries":["DE"],"hiring_countries":["DE"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":89000,"period":"year","method":"role_country_seniority_unknown","sample_n":385},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-15T01:21:38Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-20T15:45:23Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Job Req Number: 130758\nArbeitszeitmodel: Vollzeit\nDivision: DEU - Schenker Aktiengesellschaft (Road)\nStandort: Frankfurt\nManager: Clemens Wollenweber\nBewerbungsfrist:\nWe are actively searching for a Project Manager Customer Service (m/f/d)\nYour Benefits*\nFinancial Benefits: Capital-forming benefits, company pension scheme, employee discounts, DSV employee card with a monthly net credit, job bike, anniversary payments\n Health and Mobility: Supplementary health insurance (depending on division), screen work glasses, group accident insurance\nOnboarding: Extensive onboarding with an individual training plan\nTeam: A great, dedicated, and motivated team, flat organizational structures, and an open working atmosphere\nVariety: A diverse range of tasks with significant decision-making freedom at a global player\nFlexibility: A modern workplace including a transparent flexitime policy and the option to work remotely\nDevelopment: Regular training and development programs, e-learning offerings, and initiatives such as Talents@DSV to keep your skills up to date. Tailored development programs are also possible.\nJob Purpose:\nAs a member of a progressive and highly motivated team at the Global Head Office of Division Road, you will play a key role in the further development of the Customer & Operations Services function.\nThe function covers key areas including Customer Service, Order Data Management, Pallet Exchange Management, Invoicing Services and Settlement.\nAs Project Manager Customer Service, Division Road Global, you will steer/guide the Customer Service across regions and countries. You will drive the further development and optimization of Customer Service processes, lead strategic projects and implement initiatives to enhance the customer experience while continuously improving service quality and productivity.\nThe primary focus of the role is Europe, with a global perspective and close collaboration across regions and countries.\nStart here. Go anywhere…\nKey Responsibilities:\nDrive measurable improvements in Customer Experience, ensuring a better, faster, more reliable and consistent service for our customers\nRefine and implement the Customer Service Operating Model across regions and countries\nDrive initiatives with the country organisations to increase Customer Satisfaction and NPS\nImprove service performance, including SLA compliance, response and resolution times, and First Contact Resolution\nHarmonize Customer Service processes across countries while taking local requirements into account\nIdentify opportunities to increase service quality, efficiency and productivity\nEducation & Experience:\nIdeally, you bring:\nAs an ideal candidate, you bring the following expertise and skills:\nBachelor’s degree or higher, preferably in Logistics, Supply Chain Management, Business Administration or a related field, combined with several years of relevant experience in Customer Service\nStrong conceptual, analytical and problem-solving skills, with the ability to analyse, optimize and redesign processes based on practical experience and business requirements\nStrong business and customer orientation, with a solid understanding of logistics, Road operations, Customer Service and customer expectations\nStrong data and analytical capabilities, with the ability to use data to identify root causes, define improvement measures and demonstrate measurable impact\nStrong project and change management skills, with the ability to successfully lead complex initiatives in an international organization\nHigh degree of flexibility, commitment and ownership, combined with a proactive and solution-oriented mindset\nWillingness to travel occasionally, both within Europe and internationally\nFluent English\nWhat Success Looks Like:\nSuccess in this role means creating measurable and sustainable improvements in Customer Service, service quality, operational efficiency and productivity across the Road organization.\nYour Contact:\nDavid Miller\nP&O Talent Acquisition Partner\n\nhttps://www.dsv.com/de-de/karriere\nPlease apply with your complete application documents via Employee Central.\nPlease submit your complete application documents. To do so, create a profile, save it, and then click “Apply” again at the end.\nPeople with severe disabilities and those with equal status will be given preferential consideration if they are equally qualified.\n* Benefits may vary depending on location or division.\nDSV - Global Transport and Logistics\nWas bewegt dich?\nBei DSV bewegen wir mehr als nur Güter. Wir bewegen Karrieren, Ambitionen und Chancen.\nMit rund 150.000 Kolleg:innen in über 90 Ländern sind wir weltweit führend in der Transport- und Logistikbranche. Doch was uns wirklich stark macht, sind die Menschen, die unsere Dienstleistungen und Lösungen jeden Tag mit Leben füllen. Ob im operativen Bereich oder in der Zentrale - jede Rolle trägt dazu bei, dass Lieferketten funktionieren und unsere Welt in Bewegung bleibt.\nBei uns wirst du Teil eines Teams, in dem du Verantwortung übernimmst, eigene Ideen einbringst und Entscheidungen triffst, die wirklich etwas bewirken. Es ist ein Ort, an dem Menschen, Karrieren und Ideen vorankommen. Wir setzen auf transparente Kommunikation, echte Zusammenarbeit und ein Umfeld, in dem wir uns gegenseitig unterstützen, herausfordern und gemeinsam Erfolge feiern.\nStart here. Go anywhere\nDas ist unser Versprechen von Bewegung. Ein Versprechen, dass deine Arbeit wertgeschätzt wird und dein Beitrag wichtig ist. Und deine Karriere sich genau so entwickeln kann, wie du es dir wünschst.\nWenn du etwas bewegen, deine Karriere vorantreiben und Teil von etwas Größerem sein möchtest - dann bist du bei DSV genau richtig.\nBesuche dsv.com und folge uns auf LinkedIn, Instagram und Facebook.\n#StartHereGoAnywhere #LifeAtDSV","description_format":"text","description_chars":5800,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Sea Freight","Logistics","Freight Forwarding"],"lifecycle":[{"event":"open","at":"2026-10-15T01:21:38Z"}],"visa":[],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.824,"p_room":0.9,"age_days":5,"expected_fill_days":11,"reasons":["conf:1","velocity","win:mid","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/dsv-project-manager-customer-service-mfd","json_url":"https://alion.io/job/dsv-project-manager-customer-service-mfd.json","meta":{"generated_at":"2026-10-20T16:57:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19330,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1441},"rest":"https://alion.io/mcp/rest/get_company?id=1441"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdsv-project-manager-customer-service-mfd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdsv-project-manager-customer-service-mfd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdsv-project-manager-customer-service-mfd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dsv-project-manager-customer-service-mfd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdsv-project-manager-customer-service-mfd"}]}