{"id":2115016,"url":"https://alion.io/job/dsv-senior-customer-enablement-manager-gcm-customer-enablement","title":"Senior Customer Enablement Manager, GCM, Customer Enablement","company":{"id":1441,"name":"DSV","domain":"dsv.com","url":"https://alion.io/company/dsv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":7,"ghost_share":0,"stale_share":0.143,"repost_share":0,"time_to_fill_p50_days":11,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":102000,"max":127000,"currency":"USD","period":"year","gross":null,"usd_annual":127000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Instagram","optional":true},{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-10-06T00:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-21T05:27:08Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to .\nDSV - Global transport and logistics\nWhat moves you?\nAt DSV, we move more than goods. We move careers, ambitions and opportunities.\nWith close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.\nHere, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.\nStart here. Go anywhere\nThis is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.\nIf you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.\nVisit dsv.com and follow us on LinkedIn, Instagram and Facebook\n#StartHereGoAnywhere #LifeAtDSV\nLocation: USA - VIRTUAL - US Texas\nDivision: Solutions\nJob Posting Title: Senior Customer Enablement Manager, GCM, Customer Enablement - 130057\nTime Type: Full Time\nPOSITION SUMMARY \nThe Senior Customer Enablement Manager provides operational support and oversight across the customer account, acting as a direct link between Global Customer Management (GCM), the customer, and regional and local DSV operations.\nThe role is responsible for driving operational performance, standardization and visibility across the account while supporting customer requirements, strategic initiatives and continuous improvement. The Senior Customer Enablement Manager will partner closely with operations leadership to ensure priorities are understood, performance expectations are met and risks or issues are proactively managed and escalated.\n\nESSENTIAL DUTIES AND RESPONSIBILITIES\n\nAct as a primary GCM point of contact for operational customer requests and provide visibility to GCM leadership on operational performance, risks and key activities.\nBuild strong partnerships with regional and local operations leadership to ensure GCM and customer requirements are understood, implemented and sustained.\nMonitor operational KPIs, customer SLAs and key performance trends across locations.\nSupport weekly, monthly and quarterly customer and internal operational reviews.\nDrive follow-up and accountability for operational actions, service issues and customer commitments.\nPartner with operations to identify root causes, corrective actions and continuous improvement opportunities.\nSupport implementation of new sites, customer programs, operational changes and account-level initiatives.\nPromote standardization of processes, tools and operating practices across the account.\nCollaborate with Customer Enablement, Business Management, CoE and other functional teams to support account strategy and execution.\nBuild and maintain strong relationships across DSV and the customer organization and appropriately escalate operational risks or performance gaps.\nSupport strategic initiatives and account roadmaps, ensuring key activities are tracked and measured against customer objectives.\nREQUIRED SKILLS & COMPETENCIES\nEducation & Experience\nStrong background in operations, supply chain, logistics, key account management or program management.\nContract logistics and multi-site operational experience preferred.\nDemonstrated experience managing customer relationships and working across multiple functional and operational teams.\nStrong understanding of operational KPIs, service performance and continuous improvement.\nOther Skills\nStrong communication and interpersonal skills with the ability to influence across organizational levels.\nStrong problem-solving and analytical capability.\nAbility to communicate clearly and effectively at both operational and executive levels.\nResults-oriented, proactive and comfortable working in a fast-paced customer environment.\nStrong organizational skills with a program-management mindset and ability to manage multiple priorities.\nStrong Microsoft Office skills, particularly Excel and PowerPoint.\nBilingual skills (English/Spanish) preferred but not required\nWORK ENVIRONMENT\n\nWorking Conditions\n\nMixed office and operational environment\n\nPhysical Effort\n\nLight Manual: Occasional movement of items up to 20 lbs; frequent walking or standing.\n\nMental Effort\n\nSustained concentration and analytical effort\n\nOther\n\nRegular Travel or Weekend/Overnight Shifts\n\nFor this position, the expected base pay range is $102,000.00 - $127,000.00 USD Annually. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.\nInformation regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.\nDSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.\nDSV - Global transport and logistics\nWhat moves you?\nAt DSV, we move more than goods. We move careers, ambitions and opportunities.\nWith close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.\nHere, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.\nStart here. Go anywhere\nThis is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.\nIf you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.\nVisit dsv.com and follow us on LinkedIn, Instagram and Facebook\n#StartHereGoAnywhere #LifeAtDSV","description_format":"text","description_chars":7600,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Sea Freight","Logistics"],"lifecycle":[{"event":"open","at":"2026-10-08T23:15:04Z"}],"visa":[],"liveness":{"score":39,"band":"fade","label":"Fading","p_open":1,"p_active":0.71,"p_room":0.55,"age_days":15,"expected_fill_days":11,"reasons":["conf:0","velocity","win:tail","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":127000,"is_top_pay":false},"html_url":"https://alion.io/job/dsv-senior-customer-enablement-manager-gcm-customer-enablement","json_url":"https://alion.io/job/dsv-senior-customer-enablement-manager-gcm-customer-enablement.json","meta":{"generated_at":"2026-10-21T11:51:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16713,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1441},"rest":"https://alion.io/mcp/rest/get_company?id=1441"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdsv-senior-customer-enablement-manager-gcm-customer-enablement"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdsv-senior-customer-enablement-manager-gcm-customer-enablement"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdsv-senior-customer-enablement-manager-gcm-customer-enablement"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dsv-senior-customer-enablement-manager-gcm-customer-enablement\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdsv-senior-customer-enablement-manager-gcm-customer-enablement"}]}