{"id":3000909,"url":"https://alion.io/job/dsv-senior-key-account-manager-2","title":"Senior Key Account Manager","company":{"id":1441,"name":"DSV","domain":"dsv.com","url":"https://alion.io/company/dsv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":18,"ghost_share":0,"stale_share":0.167,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Measham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":94000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":99},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Instagram","optional":true},{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-10-21T12:06:45Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-26T23:50:49Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Job Req Number: 131434\nTime Type: Full Time\nAt DSVwe'rebuilding the world’s leadinglogisticsand transport network. With this exciting growth comes opportunity -andwe’relooking for new talent to join us.\nSenior Key Account Manager\nMercia Park/Purfleet/Manchester\nMonday-Friday\nAn exciting opportunity has become available for a Senior Key Account Manager to join DSV Road division at any of our main offices.\nThis role is responsible for the strategic management, retention, development and profitable growth of a portfolio of key and strategically important customers. You will act as the senior commercial point of contact, building strong relationships with customers, driving sustainable growth and ensuring DSV continues to deliver exceptional service and value.\nThe person we are looking for will be commercially driven, customer focused and able to build credibility with senior stakeholders. They will possess strong negotiation skills, commercial awareness and the ability to identify opportunities that support both customer success and business growth.\nThe successful candidate will work closely with Operations, Pricing, Customer Service, Finance and Sales teams to develop customer solutions, improve performance and deliver long-term partnerships.\nWhat will you be doing?\nAs a Senior Key Account Manager, you will take ownership of a portfolio of strategic customers, ensuring high levels of customer satisfaction whilst developing opportunities for growth and profitability.\nKey Tasks\nTake full commercial ownership of an assigned portfolio of strategically important Road customers\nDevelop and implement account plans focused on retention, growth, profitability and service excellence\nBuild strong relationships with key customer stakeholders at both operational and senior management level\nConduct regular customer reviews, business meetings and governance reviews\nIdentify opportunities to increase revenue through additional services, solutions and trade lanes\nDevelop and present commercial proposals aligned to customer requirements\nLead annual rate reviews, commercial negotiations and contract renewals\nMonitor revenue, profitability and customer performance across the portfolio\nDrive continuous improvement initiatives to enhance service quality, efficiency and customer experience\nWork collaboratively with operational and functional teams to deliver sustainable customer solutions\nAct as the senior escalation point for significant commercial or service-related issues\nMaintain accurate CRM records, forecasts and growth pipelines\nMonitor customer satisfaction and implement corrective actions where required\nEnsure customer contracts, SOPs and governance documentation remain accurate and up to date \nAbout You\nSignificant experience in Key Account Management, Strategic Account Management or B2B commercial management\nStrong understanding of the road freight, transport or logistics sector\nExperience managing large and complex customer relationships\nProven commercial negotiation and contract management experience\nStrong understanding of revenue, margin, profitability and cost-to-serve principles\nAbility to analyse operational, commercial and financial data to support decision making\nExcellent stakeholder management and relationship-building skills\nStrong communication and presentation skills\nHighly organised with the ability to manage multiple priorities\nCustomer-focused approach with a commitment to delivering results\nStrategic thinker with a continuous improvement mindset\nProactive, self-motivated and able to work independently \nWhat can we offer you?\nCompetitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.\nIn addition, we can offer access to a selection of employee benefits, such as:\nEnhanced Annual Leave Entitlement from your start, which increases with length of service.\nSalary Sacrifice Cycle Scheme\nEmployee counselling, for support with physical and mental wellbeing\nCompany Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover\nNext Steps\nIf this sounds like the next step for you, please follow the links and apply with your CV without delay!\nPlease be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and criminal record checks.\nWe do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.\nDSV - Global transport and logistics\nWhat moves you?\nAt DSV, we move more than goods. We move careers, ambitions and opportunities.\nWith close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.\nHere, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.\nStart here. Go anywhere\nThis is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.\nIf you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.\nVisit dsv.com and follow us on LinkedIn, Instagram and Facebook\n#StartHereGoAnywhere #LifeAtDSV","description_format":"text","description_chars":5719,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":160,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Sea Freight","Logistics","Freight Forwarding"],"lifecycle":[{"event":"open","at":"2026-10-21T12:06:45Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":0.9,"p_active":0.882,"p_room":0.9,"age_days":4,"expected_fill_days":13,"reasons":["conf:49","velocity","win:mid","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/dsv-senior-key-account-manager-2","json_url":"https://alion.io/job/dsv-senior-key-account-manager-2.json","meta":{"generated_at":"2026-10-27T04:45:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4368,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1441},"rest":"https://alion.io/mcp/rest/get_company?id=1441"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdsv-senior-key-account-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdsv-senior-key-account-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdsv-senior-key-account-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dsv-senior-key-account-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdsv-senior-key-account-manager-2"}]}