{"id":3798512,"url":"https://alion.io/job/dsv-senior-key-account-manager-3","title":"Senior Key Account Manager","company":{"id":1441,"name":"DSV","domain":"dsv.com","url":"https://alion.io/company/dsv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":65,"ghost_share":0,"stale_share":0.092,"repost_share":0.092,"time_to_fill_p50_days":20,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Shanghai, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LLM","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Instagram","optional":true},{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-11-05T10:28:46Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-06T03:40:54Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Req Number: 132327\nTime Type: Full Time\n\nPurpose of Position\n\nAchieve net growth with assigned accounts for Road in APAC with both new business wins and expansion of activities across countries from the assigned account portfolio. Growth has to be profitable and delivers at least a 5% EBIT margin.\nDeliver financial results from portfolio accounts in-line with agreed budgets and targets.\n\nKey Tasks\n\nCustomer Engagement\nOwn customer relationship for Road APAC with key regional, global and local customer stakeholders based in APAC\nMaintain good relationship with GAD, RKAM and other account management resources within DSV to jointly develop the account and portfolio by growing GP and Revenue in the portfolio\nDevelop business growth in terms on GP and Revenue, as well as new business with assigned customers.\nManage a favorable commercial relationship with assigned account that will promote customer satisfaction, business growth and profitability.\nRegional escalation point for all operational, commercial and other topics for Road\nOrganize and lead regular QBR meetings with the customer\nOrganize senior stakeholder engagement with the customer at least on a year with annual strategy meeting with customer\nEnsure all assigned accounts are managed and developed in line with the established corporate/regional strategies and all key performance indicators stipulated in the respective business contracts are fulfilled.\nConduct business reviews, analyze and identify business opportunities, potential risks and make appropriate recommendations to management.\nResponsible for a smooth business implementation and handover of SOPs to operations and ongoing monitoring of compliance for the assigned customers.\nPropose objectives and strategic investments for each assigned account(s).\nAccounts Management\nAttend monthly/quarterly/annual customer review meetings\nEnsure monthly/quarterly/annual Business Review meetings take place, are well-prepared and all relevant stakeholders involved in a timely manner\nEnsure minutes from Monthly, Quarterly and Yearly Business Review Meetings are distributed to all relevant stakeholders (Products, Regions) and corrective actions are followed up for Country Key Accounts and sizeable Country Accounts where applicable\nEnsure any concerns and/or complaints from customer are timely escalated to all relevant stakeholders (Products, Regions)\nOpportunity Management\nAlign and agree on strategic bid prioritization with product and/or Global/Regional team\nEnsure all opportunities are created and tracked through CRM\nEnsure all Country RFQ opportunities follow the Tender Management process including timely pre-RFQ strategy and alignment with Product\nEnsure RFI & RFQ post-bid analysis is created and shared and corrective actions are aligned and agreed\nQuality & Performance Management\nMaintain continuous close collaboration with operations team to contribute in performance excellence and/or quality improvement programs for all assigned accounts.\nPerform quality and timely update and maintenance of the data in Sales system (MS Dynamics) and monitor use of Customer Applications.\nTo assist Finance to achieve the desire DSO targets\nAdditional to above tasks\nAny other job-related tasks as assigned by the superior.\nAdherence to the Code of Conduct policy of the DSV Group\n\nCompetencies\n\nStrong ability to build and maintain customer relationships for growth\nAbility to work in a complex organizational environment and through various stakeholders\nHigh degree of self-discipline\nAbility to manage cross-functional interfaces\nStrong effectiveness in self-management: Planning, Organizing & Goal Setting, Execution\nGood interpersonal and written and verbal communication skills\nCustomer focus\nTeam player\nProblem-solving skills\nOrganized, flexible and able to prioritize work under tight deadlines\nDetail oriented\nNot with a black or white mentality\n\nExperience & Education\n\nKey account management experience with large corporates >3 years\nFunctional experience in transport logistics and supply chain solution\nBasic sales knowledge\nExpertise and professionalism in customer contacts, understanding of customer requirements, analysis and resolution of problems and complaints\nBachelor or Master degree\nInterest in leadership development\nAt least 5 years of relevant business experience\nHigh competency with MS Office (Word, Excel & Powerpoint)\nMS Co-Pilot user and experience in utilizing LLM\n\nDSV - Global transport and logistics\nWhat moves you?\nAt DSV, we move more than goods. We move careers, ambitions and opportunities.\nWith close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.\nHere, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.\nStart here. Go anywhere\nThis is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.\nIf you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.\nVisit dsv.com and follow us on LinkedIn, Instagram and Facebook\n#StartHereGoAnywhere #LifeAtDSV","description_format":"text","description_chars":5605,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"China","iso":"CN","kind":"region"},{"name":"India","iso":"IN","kind":"region"},{"name":"Japan","iso":"JP","kind":"region"},{"name":"Australia","iso":"AU","kind":"region"},{"name":"Indonesia","iso":"ID","kind":"region"},{"name":"Malaysia","iso":"MY","kind":"region"},{"name":"New 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