{"id":2934749,"url":"https://alion.io/job/dsv-senior-key-account-manager","title":"Senior Key Account Manager","company":{"id":1441,"name":"DSV","domain":"dsv.com","url":"https://alion.io/company/dsv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":99,"open_postings":37,"ghost_share":0,"stale_share":0.189,"repost_share":0.054,"time_to_fill_p50_days":14,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dublin, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":94000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":16},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Instagram","optional":true},{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-10-20T15:45:23Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-28T02:10:02Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Job Req Number: 129992\nTime Type: Full Time\nAt DSV we're building the world’s leading logistics and transport network. With this exciting growth comes opportunity - and we’re looking for new talent to join us.\nSenior Key Account Manager\nDublin - Ballycoolin\nMon-Fri, 09.00-17.00, 40 hours\n\nThis role is responsible for managing and growing a portfolio of strategic customer accounts across Ireland, with a strong focus on retention, development, and long-term partnership building. Working closely with Sales, Pricing, and Product teams, you’ll collaborate across departments and transport modes to deliver consistent value and drive commercial success. As part of the Strategic Key Account Management (SKAM) team, you will build trusted relationships, identify growth opportunities, and contribute to sustainable business development-while taking ownership of year-on-year gross profit retention and growth, targeting a 10% increase against the agreed baseline.\nWhat will you be doing?\n\nManage a portfolio of strategic customer accounts, driving retention, organic growth and the identification of new commercial opportunities within the existing book of business.\nProvide clients with informed guidance and strategic support, using market insight and awareness of geopolitical developments to help them make effective supply chain decisions.\nIdentify and deliver upselling and cross-selling opportunities across the customer base, maximising account value while aligning solutions to client needs.\nDeliver a high standard of customer experience by ensuring clients feel valued through regular face-to-face meetings, business reviews and proactive relationship management.\nManage customer escalations effectively, challenge existing processes where appropriate, identify service improvements and oversee rate submissions to support commercial objectives.\nMaintain high standards of CRM discipline, ensuring customer calls, visits, opportunities and pipeline activity are fully updated and accurately managed.\nLead and contribute to quarterly SKAM meetings with internal stakeholders and Branch Managers to review performance, opportunities and account strategy.\nSupport wider business initiatives and projects as required, contributing account management expertise and customer insight.\nMaintain strong knowledge of DSV products and services, while ensuring you are fully aware of the broader solution offering available to clients.\nDrive adoption of MyDSV across all clients within your portfolio to enhance visibility, engagement and digital service usage.\nDrive improvements in Net Promoter Score (NPS) across the CAM community through strong customer engagement and service focus.\nUse defection forecasting and account trend analysis to identify risk, spot opportunities and take proactive action to protect and grow the portfolio.\nAbout You\n\nProven experience in account management, customer development or a related commercial role, ideally within logistics, freight or supply chain services.\nAbility to influence, coach and support others, with experience working across teams and stakeholders to drive performance.\nStrong leadership presence with the confidence to build credibility internally and externally.\nA proactive, solutions-focused mindset with a positive and professional approach.\nResilience and determination to exceed expectations and deliver results in a commercially demanding environment.\nExcellent interpersonal, organisational and administrative skills.\nAbility to communicate effectively and credibly with stakeholders at all levels of the business.\nStrong persuasion, influencing and negotiation skills with a commercial mindset.\nExcellent planning, prioritisation and time management skills, with the ability to manage multiple accounts and deadlines effectively.\nProficient in Microsoft Office, including Excel, Word and PowerPoint.\nSelf-motivated and able to drive success through initiative, persistence and accountability.\nWillingness to travel across the UK and Ireland as required, including occasional overnight stays.\nWhat can we offer you?\n\nCompetitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.\nIn addition, we can offer access to a selection of employee benefits, such as:\nEnhanced Annual Leave Entitlement from your start, which increases with length of service.\nSalary Sacrifice Cycle Scheme\nEmployee counselling, for support with physical and mental wellbeing\nCompany Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover\nNext Steps\n\nIf this sounds like the next step for you, please follow the links and apply with your CV without delay!\nPlease be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and background checks.\nWe do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.\nDSV - Global transport and logistics\nWhat moves you?\nAt DSV, we move more than goods. We move careers, ambitions and opportunities.\nWith close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.\nHere, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.\nStart here. Go anywhere\nThis is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.\nIf you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.\nVisit dsv.com and follow us on LinkedIn, Instagram and Facebook\n#StartHereGoAnywhere #LifeAtDSV","description_format":"text","description_chars":6200,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":160,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Sea Freight","Logistics","Freight Forwarding"],"lifecycle":[{"event":"open","at":"2026-10-20T15:45:23Z"}],"visa":[],"liveness":{"score":80,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.884,"p_room":0.9,"age_days":7,"expected_fill_days":14,"reasons":["conf:3","velocity","win:mid","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/dsv-senior-key-account-manager","json_url":"https://alion.io/job/dsv-senior-key-account-manager.json","meta":{"generated_at":"2026-10-28T06:22:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8381,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1441},"rest":"https://alion.io/mcp/rest/get_company?id=1441"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdsv-senior-key-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdsv-senior-key-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdsv-senior-key-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dsv-senior-key-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdsv-senior-key-account-manager"}]}