{"id":2681125,"url":"https://alion.io/job/dsv-senior-service-delivery-manager-mfd","title":"Senior Service Delivery Manager (M/F/D)","company":{"id":1441,"name":"DSV","domain":"dsv.com","url":"https://alion.io/company/dsv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":11,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Warsaw, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":106000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":15},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ITIL","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-18T00:00:00Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-20T10:31:44Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"Job Req Number: 127112\nTime Type: Full Time\nPLEASE REMEMBER TO CLICK \"APPLY\" BUTTON AFTER SAVING YOUR PROFILE TO COMPLETE YOUR APPLICATION PROCESS.\nThe Senior Service Delivery Manager is responsible for driving delivery excellence, service management, governance, and operational execution across the Supply Chain Technologies portfolio. Acting as a trusted partner to the Director, the role ensures successful delivery of projects, services, customer implementations, vendor engagements, and strategic initiatives across IMS, Lead Logistics, SCO, and related technology platforms.\nWhat you'll do:\nLead delivery governance across projects, services, implementations, and transformation initiatives\nDrive portfolio planning, reporting, risk management, resource planning, capacity management, and financial oversight\nCoordinate global cross-functional teams across business, IT, infrastructure, operations, customers, and vendors\nEnsure service performance, operational stability, continuous improvement, and adherence to SLA/KPI targets\nManage strategic vendors, contracts, licensing, and service provider performance\nSupport customer onboarding, migrations, operational readiness, and business transformation initiatives\nAct as a senior escalation point for delivery, service, and operational issues\nPrepare executive reporting and provide leadership support to the Director\nEnsure compliance with IT governance, security, infrastructure, audit, and regulatory requirements\nWhat we're looking for:\n8+ years of experience in IT service delivery, program management, technology operations, or supply chain technologies\nProven experience leading global, cross-functional teams and managing complex multi-vendor environments\nStrong experience in service management, portfolio governance, resource planning, capacity management, and financial management\nExperience managing customer implementations and technology-enabled business transformations\nStrong understanding of enterprise applications, infrastructure services, cloud technologies, and IT operational processes\nExperience working within regulated and compliance-driven environments\nHealthcare, pharmaceutical, life sciences, or other regulated industry experience preferred\nITIL, PMP, PRINCE2, Agile, or equivalent certifications preferred\nStrong leadership, communication, and stakeholder management skills\nStructured, analytical, and results-oriented\nStrong problem-solving and decision-making capabilities\nAble to operate effectively in a global, matrix organization\nSuccessmeasures:\nPredictable delivery of projects, services, and customer implementations\nHigh service performance, operational stability, and compliance adherence\nEffective resource utilization and vendor accountability\nStrong stakeholder satisfaction and business partnership\nReliable operational and strategic support to the Director\nWhat we offer:\nEmployment based on an employment contract, along with a comprehensive benefits package \nTraining and development programs, as well as access to an e-learning platform \nOnboarding program with the support of a dedicated Buddy \nParticipation in an annual, company-wide integration event \nA work environment based on Scandinavian organizational culture \nOpportunities for growth through our internal program \nBenefits:\nSharing the costs of sports activities \nPrivate medical care \nSharing the costs of foreign language classes \nSharing the costs of professional training & courses \nLife insurance \nIntegration events \nCorporate gym \nCorporate sports team \nCoffee / tea \nParking space for employees \nExtra social benefits \nHoliday funds \nChristmas gifts \nEmployee referral program \nCharity initiatives \nBicycle parking \nModern and ergonomic office \nYoga in the office \n.\nDSV - Global transport and logistics\nWorking at DSV means playing in a different league.\nAs a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.\nWith close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.\nAt DSV, performance is in our DNA. We don’t just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.\nStart here. Go anywhere\nVisit dsv.com and follow us on LinkedIn and Facebook.","description_format":"text","description_chars":4847,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Sports activities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Sea Freight","Logistics","Freight Forwarding"],"lifecycle":[{"event":"open","at":"2026-10-16T06:19:38Z"}],"visa":[],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.568,"p_room":0.35,"age_days":32,"expected_fill_days":11,"reasons":["conf:1","velocity","win:tail","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/dsv-senior-service-delivery-manager-mfd","json_url":"https://alion.io/job/dsv-senior-service-delivery-manager-mfd.json","meta":{"generated_at":"2026-10-20T12:45:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14097,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1441},"rest":"https://alion.io/mcp/rest/get_company?id=1441"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdsv-senior-service-delivery-manager-mfd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdsv-senior-service-delivery-manager-mfd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdsv-senior-service-delivery-manager-mfd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dsv-senior-service-delivery-manager-mfd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdsv-senior-service-delivery-manager-mfd"}]}