{"id":4214863,"url":"https://alion.io/job/dsv-supervisor-customer-service-2","title":"Supervisor, Customer Service","company":{"id":1441,"name":"DSV","domain":"dsv.com","url":"https://alion.io/company/dsv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":95,"open_postings":83,"ghost_share":0.012,"stale_share":0.084,"repost_share":0.12,"time_to_fill_p50_days":22,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":78000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":78000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-13T02:21:20Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-13T02:21:20Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"DSV - Global transport and logistics\nIn 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com\nLocation: USA - USDAL005 > Dallas, Cedardale Rd.\nDivision: Solutions\nJob Posting Title: Supervisor, Customer Service (A2 Mon - Thurs 6p - 4:30a)\nTime Type: Full Time\nPOSITION SUMMARY\nThe Customer Service Supervisor is responsible for the day-to-day activities of the customer service department. The supervisor is responsible for training CSRs of the daily operations for the customer service group. The Customer Service supervisor must have a solid understanding of manufacturing, planning, and transportation.\nESSENTIAL DUTIES AND RESPONSIBILITIES\nDevelops and maintains positive customer relationships\nCommunicates effectively with customers, vendors and team members\nProvides overall responsibility for ensuring accurate data capture and system entry\nProactively utilizes data and problem solving skills to resolve internal team, customer service and vendor issues\nContinually looks for internal and customer process improvement processes\nDevelops and promotes a team environment\nResponsible for all aspects of personnel management including associate performance feedback, training, management, mentoring and progression development\nAssists with implementation and testing of new account start ups\nProvides support to teams located at customer sites\nSupports presentations for new customer sales, implementations and customer visits\nPresents data and findings in front of the Customer\nReviews, updates and maintains standard operating procedures (SOP’s)\nMeets or exceeds all team KPI’s for Customer Service\nConducts project work as required\nOTHER DUTIES (Site Specific)\nMay be required to work hours outside of set schedule dictated by business needs\nPerforms other duties as assigned.\nSUPERVISORY RESPONSIBILITIES\nEnsures direct reports deliver projects within scope and on time and meet customer expectations\nManages team vacations schedules and workload of team to assist in project prioritization\nDevelopment of direct reports\nResponsible for employment decisions regarding staff and performance management\nMINIMUM REQUIRED QUALIFICATIONS \nEducation and/or Experience\nMust have a high school diploma or general education degree (GED). \n\nMinimum of 2 years in transportation/supply chain management in a 3PL environment.\nMinimum of 2 years of successful management experience in a logistics, customer service or related field required.\nMust be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate\nSKILLS, KNOWLEDGE, AND ABILITIES\nComputer Skills\nBasic knowledge of WMS (Warehouse Management Systems)\nProficiency in MS Office applications (to include Excel, Word & Outlook)\nLanguage Skills\nEnglish (reading, writing, verbal)\nMathematical Skills\nAnalytical and a solid mathematics foundation is a must. \nOther\nExcellent communications skills and able to deal with clients tactfully and efficiently. \nCross-Functional Collaboration - Ability to work effectively with warehouse, transportation, and sales teams to align customer service efforts with operational goals.\nMust be clear and articulate on the phone and in person with strong writing and clear presentation abilities- persuasive but empathetic.\nMust be able to handle conflict and pressure, set priorities and abide to them, and maintain consistent and positive customer service image under difficult conditions.\nGeneral understanding of the Supply Chain Management and Logistics industry including regulatory compliance.\nPREFERRED QUALIFICATIONS\n4-Year College Degree preferred, will consider equivalent experience or combination of education and experience\nPrefer 5 years’ experience in a leadership role in logistics/distribution/supply chain environment\nMulti-language knowledge preferred\nCORE COMPETENCIES\n\nLeader of Others\nAccountability\nBusiness Acumen\nCommunication / Building Partnership\nDeveloping Oneself\nDeveloping Others\nDrive for Results\nEmbracing Change\nProblem Solving\nEmpowerment\nLeadership Excellence\nLeading Change\nProblem Solving\nIndependent Contributor\nAccountability\nCommunication / Building Partnership\nCustomer Orientation\nDeveloping Oneself\nDrive for Results\nEmbracing Change\nProblem Solving\nProfessional Competencies\nPHYSICAL DEMANDS\nOccasionally\nHandling/Fingering, Sitting\nFrequently\nBending\nConstantly\nWalking and Standing\nAbility to Lift/Carry and Push/Pull\n21-50 poundsReach above shoulder, reach outward, squat, or kneel.\n\nWORK ENVIRONMENT\nWhile performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.\nFor this position, the expected base pay is $78000 annually. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.\nInformation regarding DSV’s benefits offerings, including eligibility, coverage options, and plan\ndetails, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.\nDSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.\nDSV - Global transport and logistics\nWhat moves you?\nAt DSV, we move more than goods. We move careers, ambitions and opportunities.\nWith close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.\nHere, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.\nStart here. Go anywhere\nThis is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.\nIf you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.\nVisit dsv.com and follow us on LinkedIn, Instagram and Facebook\n#StartHereGoAnywhere #LifeAtDSV","description_format":"text","description_chars":7745,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":2,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Freight Forwarding","Air Transport","Road Transport"],"lifecycle":[{"event":"open","at":"2026-11-13T02:21:20Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":22,"reasons":["conf:0","win:early","comp:junior,brand"],"computed_at":"2026-11-13T03:08:38Z"},"pay":{"stated_usd_annual":78000,"is_top_pay":false},"html_url":"https://alion.io/job/dsv-supervisor-customer-service-2","json_url":"https://alion.io/job/dsv-supervisor-customer-service-2.json","meta":{"generated_at":"2026-11-13T03:08:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6603,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1441},"rest":"https://alion.io/mcp/rest/get_company?id=1441"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdsv-supervisor-customer-service-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdsv-supervisor-customer-service-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdsv-supervisor-customer-service-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dsv-supervisor-customer-service-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdsv-supervisor-customer-service-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4214863}},{"tool":"search_jobs","arguments":{"company":"dsv.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4214863},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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