{"id":2703439,"url":"https://alion.io/job/dsv-supervisor-customer-service","title":"Supervisor, Customer Service","company":{"id":1441,"name":"DSV","domain":"dsv.com","url":"https://alion.io/company/dsv","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Henderson, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":66528,"max":75200,"currency":"USD","period":"year","gross":null,"usd_annual":75200},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-16T16:55:13Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"DSV - Global Transport and Logistics\nAt DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.\nClose to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.\nAs a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.\nVisit dsv.com and follow us on LinkedIn and Facebook.\nLocation: USA - Henderson, Bermuda Rd.\nDivision: Solutions\nJob Posting Title: Supervisor, Customer Service\nTime Type: Full Time\nPOSITION SUMMARY\nThe Customer Service Supervisor is responsible for the day-to-day activities of the customer service department. The supervisor is responsible for training CSRs of the daily operations for the customer service group. The Customer Service supervisor must have a solid understanding of manufacturing, planning, and transportation.\nESSENTIAL DUTIES AND RESPONSIBILITIES\nDevelops and maintains positive customer relationships\n\nCommunicates effectively with customers, vendors and team members\n\nProvides overall responsibility for ensuring accurate data capture and system entry\n\nProactively utilizes data and problem solving skills to resolve internal team, customer service and vendor issues\n\nContinually looks for internal and customer process improvement processes\n\nDevelops and promotes a team environment\n\nResponsible for all aspects of personnel management including associate performance feedback, training, management, mentoring and progression development\n\nAssists with implementation and testing of new account start ups\n\nProvides support to teams located at customer sites\n\nSupports presentations for new customer sales, implementations and customer visits\n\nPresents data and findings in front of the Customer\n\nReviews, updates and maintains standard operating procedures (SOP’s)\n\nMeets or exceeds all team KPI’s for Customer Service\n\nConducts project work as required\n\nOTHER DUTIES (Site Specific)\nMay be required to work hours outside of set schedule dictated by business needs\n\nPerforms other duties as assigned.\n\nSUPERVISORY RESPONSIBILITIES\nEnsures direct reports deliver projects within scope and on time and meet customer expectations\n\nManages team vacations schedules and workload of team to assist in project prioritization\n\nDevelopment of direct reports\n\nResponsible for employment decisions regarding staff and performance management .\n\nMINIMUM REQUIRED QUALIFICATIONS\nEducation and/or Experience\nMust have a high school diploma or general education degree (GED).\n\nMinimum of 2 years in transportation/supply chain management in a 3PL environment.\n\nMinimum of 2 years of successful management experience in a logistics, customer service or related field required.\n\nMust be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate\n\nSKILLS, KNOWLEDGE, AND ABILITIES\nComputer Skills\nBasic knowledge of WMS (Warehouse Management Systems)\n\nProficiency in MS Office applications (to include Excel, Word & Outlook)\n\nLanguage Skills\nEnglish (reading, writing, verbal)\n\nMathematical Skills\nAnalytical and a solid mathematics foundation is a must.\n\nOther\nExcellent communications skills and able to deal with clients tactfully and efficiently.\n\nCross-Functional Collaboration - Ability to work effectively with warehouse, transportation, and sales teams to align customer service efforts with operational goals.\n\nMust be clear and articulate on the phone and in person with strong writing and clear presentation abilities- persuasive but empathetic.\n\nMust be able to handle conflict and pressure, set priorities and abide to them, and maintain consistent and positive customer service image under difficult conditions.\n\nGeneral understanding of the Supply Chain Management and Logistics industry including regulatory compliance.\n\nPREFERRED QUALIFICATIONS\n4-Year College Degree preferred, will consider equivalent experience or combination of education and experience\n\nPrefer 5 years’ experience in a leadership role in logistics/distribution/supply chain environment\n\nMulti-language knowledge preferred\n\nFor this position, the expected base pay range is $66,528 - $75,200. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.\nInformation regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.\nDSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.\nDSV - Global transport and logistics\nWorking at DSV means playing in a different league.\nAs a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.\nWith close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.\nAt DSV, performance is in our DNA. We don’t just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.\nStart here. 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