{"id":3972515,"url":"https://alion.io/job/dsv-supervisor-driver-dispatch-operations-road-transport-us","title":"Supervisor, Driver & Dispatch Operations, Road Transport US","company":{"id":1441,"name":"DSV","domain":"dsv.com","url":"https://alion.io/company/dsv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":74,"ghost_share":0,"stale_share":0.095,"repost_share":0.095,"time_to_fill_p50_days":20,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Lancaster, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-11-09T16:43:07Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T05:08:34Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"DSV - Global transport and logistics\nIn 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com\nLocation: USA - Lancaster, Midpoint Dr\nDivision: Road\nJob Posting Title: Supervisor, Driver & Dispatch Operations, Road Transport US\nTime Type: Full Time\nSummary\nThe Dispatch Supervisor is a player-coach role, serving as both an active people leader and a hands-on contributor who leads the team from the front by example. All dispatchers and drivers will report directly to this individual, who will be responsible, by way of their team, for driver payroll, driver scheduling, driver attendance, and dispatch operations. This role oversees and actively participates in high-volume truck dispatch operations to ensure the safe, timely, and efficient movement of freight, while maintaining continuous visibility of truck locations and shipment statuses. The team is currently small but growing rapidly, and the tremendous upside of this role; as the operation scales, we want this individual to grow with us. The ideal candidate thrives in a fast-paced, time-sensitive environment, solves problems independently, and develops a high-performing team while delivering exceptional customer service.\nDuties & Responsibilities\nLead, supervise, and develop a team of dispatchers and drivers, serving as a player-coach who actively contributes to daily dispatch operations while setting the standard for performance, safety, and professionalism.\nOversee driver payroll by ensuring accurate and timely capture, review, and approval of driver hours, pay, and related records in accordance with company policies and applicable regulations.\nManage driver scheduling to ensure adequate coverage, maximize truck utilization, and meet customer delivery requirements while complying with Hours of Service regulations.\nMonitor and manage driver attendance, address attendance concerns promptly and consistently, and maintain accurate attendance records.\nAssign work, set clear expectations, provide ongoing coaching and feedback, and address performance matters in partnership with management and People & Organization (P&O).\nParticipate in recruiting, interviewing, onboarding, and training of new dispatchers and drivers to support the team's growth.\nCoordinate and execute high-volume daily truck dispatch operations, assigning loads based on driver availability, truck location, equipment requirements, Hours of Service availability, and customer delivery schedules.\nDispatch assigned shipments and ensure complete and accurate load information is communicated, including pickup and delivery requirements, appointment times, routing instructions, and customer-specific requirements.\nConfirm driver and equipment readiness prior to dispatch, including availability, required documentation, and shipment-specific requirements.\nEnsure consistent, proactive communication with drivers throughout the shipment lifecycle, confirming load assignments, monitoring route progress, addressing concerns, and communicating operational changes.\nProactively monitor trucks and shipments, maintaining continuous awareness of driver locations, shipment statuses, estimated arrival times, and potential service disruptions.\nEnsure active shipments are tracked and traced, timely driver updates are obtained, and accurate, real-time shipment information is maintained within the Transportation Management System (TMS) and other required systems.\nMonitor dispatched loads to ensure timely pickups, successful loading, in-transit progress, on-time deliveries, and completion of required shipment milestones.\nAnticipate, identify, and promptly address operational issues, including delays, missed appointments, route deviations, equipment breakdowns, driver availability changes, and other unexpected disruptions.\nCoordinate route adjustments, load reassignments, and scheduling changes as necessary to minimize service interruptions and meet customer expectations.\nIndependently resolve complex transportation issues and serve as the escalation point for the dispatch team, coordinating with drivers, carriers, customers, Operational Account Managers, and internal teams to support successful delivery.\nEscalate significant service, safety, security, capacity, personnel, or operational concerns to management in accordance with established procedures.\nEnsure drivers, dispatchers, and transportation partners understand and comply with applicable DSV, customer, operational, and shipment-specific requirements.\nMonitor transportation activities to ensure compliance with DOT regulations, Hours of Service requirements, company policies, and customer expectations.\nEnsure required shipment documentation is collected, reviewed, and maintained, verifying completion before loads are closed within the TMS.\nMaintain accurate driver, carrier, shipment, dispatch, payroll, attendance, and operational information within the TMS and other required systems.\nTrack and report on team and operational performance metrics, such as on-time delivery, truck utilization, attendance, and payroll accuracy.\nDevelop and maintain strong working relationships with drivers, carriers, customers, and internal teams to support effective communication and reliable transportation operations.\nIdentify and implement opportunities to improve dispatch processes, truck utilization, operational efficiency, and overall transportation performance, and help build scalable processes to support continued team growth.\nDemonstrate flexibility and adaptability by responding promptly to changing priorities, urgent customer needs, and unexpected transportation challenges while maintaining accuracy and service quality.\nMaintain confidentiality and appropriately handle sensitive customer, shipment, driver, carrier, employee, and business information.\nPerform other duties, responsibilities, and special projects as assigned by management.\nQualifications & Experience\nHigh school diploma or GED required; Associate's or Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field preferred.\nFive (5) or more years of progressive experience in truck dispatch, transportation operations, or logistics coordination required, preferably in a high-volume environment.\nTwo (2) or more years of supervisory, team lead, or lead dispatcher experience directly overseeing dispatchers and/or drivers required.\nExperience managing driver payroll, timekeeping, scheduling, and attendance required.\nExperience dispatching company drivers, contractors, and/or third-party carriers required.\nExperience managing driver schedules, load assignments, truck utilization, and multiple active shipments in a fast-paced transportation environment.\nExperience independently resolving transportation issues, service disruptions, and customer escalations.\nExperience supporting a growing operation and building or improving team processes preferred.\nWorking knowledge of DOT regulations, Hours of Service requirements, and transportation compliance.\nExperience utilizing transportation management systems (TMS), dispatch software, payroll or timekeeping systems, and related operational systems.\nSkills & Competencies\nDemonstrated ability to lead by example as a player-coach, balancing hands-on contribution with team leadership.\nStrong coaching, motivation, and team development skills, with the ability to hold team members accountable while fostering a positive, safety-focused culture.\nStrong knowledge of truck dispatch, load planning, driver scheduling, transportation operations, and shipment tracking.\nHigh attention to detail and accuracy, particularly in payroll, attendance, and recordkeeping.\nExcellent organizational, time management, and multitasking skills in a high-volume, fast-paced environment.\nStrong analytical, problem-solving, and independent decision-making abilities.\nExcellent verbal and written communication skills, including proactive and professional communication with drivers, carriers, customers, and internal stakeholders; Spanish language skills are a plus.\nAbility to maintain continuous awareness of multiple truck locations, driver availability, shipment statuses, and operational priorities.\nAbility to anticipate operational challenges, respond with urgency, and manage changing schedules and competing deadlines.\nProficiency in Microsoft Office applications, transportation management systems, dispatch software, and timekeeping systems.\nWorking knowledge of DOT regulations, Hours of Service requirements, and transportation safety practices.\nStrong customer service and interpersonal skills with the ability to build effective working relationships.\nGrowth mindset, with the ambition and adaptability to scale with the role as the team and operation expand.\nFlexibility, adaptability, and the ability to independently resolve complex operational issues while recognizing when escalation is appropriate.\nPhysical Demands & Work Environment\nThis position operates primarily in an office or dispatch center environment with frequent use of computers, telephones, and transportation management systems. The role requires prolonged periods of sitting, frequent communication with drivers and operational teams, and occasional standing, walking, bending, reaching, and lifting of light office materials. Occasional visits to terminal or yard environments may be required, including exposure to varying weather conditions and transportation-related noise.\nThe position operates in a high-volume, fast-paced, deadline-driven transportation environment requiring continuous monitoring of truck and shipment activity, rapid decision-making, proactive communication, and timely responses to changing operational demands. Flexibility to work extended hours, including early mornings, late evenings, weekends, or holidays, may be required based on business and customer needs.\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.\nFor this position, the expected base pay range is $65,000.00 - $80,000.00 . Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.\nInformation regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.\nDSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.\nDSV - Global transport and logistics\nWhat moves you?\nAt DSV, we move more than goods. We move careers, ambitions and opportunities.\nWith c...","description_format":"text","description_chars":13024,"description_truncated":true,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Road Transport","Logistics","Freight Forwarding","Air Transport"],"lifecycle":[{"event":"open","at":"2026-11-09T16:43:07Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":{"stated_usd_annual":80000,"is_top_pay":false},"html_url":"https://alion.io/job/dsv-supervisor-driver-dispatch-operations-road-transport-us","json_url":"https://alion.io/job/dsv-supervisor-driver-dispatch-operations-road-transport-us.json","meta":{"generated_at":"2026-11-10T07:13:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16789,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1441},"rest":"https://alion.io/mcp/rest/get_company?id=1441"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdsv-supervisor-driver-dispatch-operations-road-transport-us"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdsv-supervisor-driver-dispatch-operations-road-transport-us"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdsv-supervisor-driver-dispatch-operations-road-transport-us"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dsv-supervisor-driver-dispatch-operations-road-transport-us\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdsv-supervisor-driver-dispatch-operations-road-transport-us"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3972515}},{"tool":"search_jobs","arguments":{"company":"dsv.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3972515},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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