{"id":3111173,"url":"https://alion.io/job/dsv-team-lead-16","title":"Team Lead","company":{"id":1441,"name":"DSV","domain":"dsv.com","url":"https://alion.io/company/dsv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":18,"ghost_share":0,"stale_share":0.167,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pointe-Claire, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":26,"max":null,"currency":"CAD","period":"hour","gross":null,"usd_annual":38000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-22T20:42:26Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-24T04:06:04Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"DSV - Global Transport and Logistics\nDSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.\nLocation: Pointe-Claire, Quebec.\nJob Posting Title: Team Lead\nTime Type: Full Time\nCompensation: Salary at 26,50$ an hour, plus eligible benefits, in accordance with experience and internal equity\nTeam Lead\nPosition Summary\nReporting to the Supervisor and/or Operations Manager, the Team Lead is responsible for maximizing site performance by directing daily, weekly, and monthly operations while ensuring customer requirements and operational objectives are achieved. This role provides leadership, coaching, training, and performance management for the support team, while driving continuous improvement, process standardization, and customer satisfaction. The Team Lead serves as the primary point of contact for customer support escalations and works collaboratively with internal and external stakeholders to deliver operational excellence.\nEducation & Experience\nHigh school diploma or equivalent.\nMinimum of 1 year of customer service and operations management experience.\nExperience leading, coaching, and developing teams in a warehouse, logistics, distribution, or 3PL environment.\nExperience with Warehouse Management Systems (WMS).\nProficiency in Microsoft Office applications.\nFamiliarity with public warehousing and third-party logistics (3PL) operations.\nFluency in both English and French is considered an asset.\nKey Responsibilities\nLead and coordinate daily, weekly, and monthly operational activities to maximize site performance.\nEnsure customer contract requirements, initiatives, special processes, and data requests are executed accurately and within required timelines.\nServe as the primary point of contact for customer support teams and manage the implementation of new or revised processes.\nResolve and escalate critical customer service issues while maintaining strong customer relationships.\nManage, coach, and develop support staff through training, mentoring, and performance management.\nAdminister training programs and identify opportunities for employee development.\nCommunicate, implement, and enforce company policies and operational procedures.\nComplete employee performance reviews and support individual development plans.\nCollaborate with operational managers to deliver value-added services that meet customer requirements.\nDevelop departmental goals, key performance indicators (KPIs), and individual objectives aligned with company, site, and customer priorities.\nParticipate in management meetings and customer committees to support operational planning and continuous improvement initiatives.\nLead Continuous Improvement Process (CIP) workshops, implement action plans, and promote best practice sharing.\nEnsure departmental processes support operational strategies and customer expectations.\nDevelop, maintain, and update Standard Operating Procedures (SOPs).\nRequired Skills & Competencies\nStrong leadership, coaching, and team development skills.\nExcellent customer service and relationship management abilities.\nStrong communication and interpersonal skills, with the ability to collaborate effectively across multiple departments and customer groups.\nProven ability to establish objectives, manage workloads, and prioritize competing demands in a fast-paced, time-sensitive environment.\nExperience developing and managing operational metrics and using performance data to drive continuous improvement.\nStrong analytical, problem-solving, and decision-making skills.\nHighly organized with excellent planning and time management abilities.\nProficiency with Warehouse Management Systems (WMS) and Microsoft Office applications.\nKnowledge of warehouse operations, logistics, inventory management, and 3PL environments.\nAbility to implement process improvements and drive operational efficiency.\nPerformance Expectations\nDeliver high levels of customer satisfaction while meeting contractual and operational requirements.\nLead and develop a high-performing, engaged team.\nEnsure consistent execution of company policies, procedures, and operational standards.\nAchieve departmental performance targets and continuously improve operational metrics.\nFoster collaboration, accountability, and a culture of continuous improvement across the site.\nMust be able to lift up to 40 lbs.\nDSV - Global transport and logistics\nWhat moves you?\nAt DSV, we move more than goods. We move careers, ambitions and opportunities.\nWith close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.\nHere, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.\nStart here. Go anywhere\nThis is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.\nIf you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.\nVisit dsv.com and follow us on LinkedIn, Instagram and Facebook\n#StartHereGoAnywhere #LifeAtDSV\nDSV does not use AI to screen candidates during the recruitment process\nFRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or banking information. Our recruiters have an @dsv.com or @ca.dsv.com email address. 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