{"id":2593601,"url":"https://alion.io/job/dsv-team-lead-it-support-blue-yonder-wms","title":"Team Lead, IT Support (Blue Yonder WMS)","company":{"id":1441,"name":"DSV","domain":"dsv.com","url":"https://alion.io/company/dsv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":40,"ghost_share":0,"stale_share":0.15,"repost_share":0.075,"time_to_fill_p50_days":14,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":96000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2356},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-15T02:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-29T14:22:11Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Job Req Number: 121939\nTime Type: Full Time\nTeam Lead, IT Support (Blue Yonder, WMS)\nThe Team Lead, IT Support (Blue Yonder, WMS / Contract Logistics) is responsible for leading the WMS Support team to ensure the stability, performance, and continuous improvement of DSV's Blue Yonder WMS platform. This role oversees L2/L3 support operations, acts as the primary escalation point for critical incidents, drives global support standards, and collaborates with cross-functional teams to deliver reliable, high-quality warehouse technology solutions while fostering continuous improvement and operational excellence.\nTasks & Responsibilities\nLead the day-to-day operations of the Blue Yonder WMS L2/L3 Support team, ensuring high-quality service delivery and adherence to SLAs.\nServe as the primary escalation point for complex incidents, driving timely resolution and root cause analysis.\nCoordinate system upgrades, releases, deployments, go-live activities, cutovers, and hypercare support while minimizing operational disruption.\nEnsure compliance with IT governance, ITIL processes, change management, security standards, and documentation best practices.\nMonitor system performance and identify opportunities for process optimization, automation, and continuous improvement.\nCollaborate with Product Management, Solution Architecture, Operations, EDI, Automation, Infrastructure, Integration, and TMS teams to ensure end-to-end operational stability.\nEvaluate new Blue Yonder WMS capabilities and contribute to the development of standardized, reusable solutions and best practices.\nMaintain knowledge bases, support documentation, and operational procedures while ensuring audit readiness.\nCommunicate operational performance, major incidents, risks, and improvement initiatives to stakeholders and senior leadership.\nCoach and mentor team members, promoting knowledge sharing, technical growth, accountability, and a culture of continuous learning.\nEducation & Skills\nBachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.\nStrong understanding of warehouse operations and supply chain execution processes.\nSolid technical knowledge of:SQL and data analysis\nWMS configuration\nSystem integrations (API, MQ, EDI)\nIncident, problem, and change management\n\nExperience leading technical teams or serving as a senior technical specialist with leadership responsibilities.\nStrong understanding of ITIL principles and enterprise-scale support processes. \nStrong leadership, coaching, and mentoring abilities.\nAbility to influence cross-functional teams without direct authority.\nMinimum Work Requirements\n5-7 years of experience in IT, Warehouse Management Systems, logistics technology, or enterprise application support.\nMinimum of 2 years in a senior technical support or specialist role responsible for advanced troubleshooting and mission-critical warehouse operations.\n1-2 years of formal or informal leadership experience, including one or more of the following:Acting as the primary technical escalation point.\nLeading support workstreams, system cutovers, or deployment activities.\nMentoring or coaching junior team members.\nCoordinating incident response and cross-functional support activities.\n\nExperience supporting enterprise-scale WMS environments in global or multi-site organizations is highly preferred.\nBlue Yonder WMS experience is strongly preferred.\nDSV - Global transport and logistics\nWorking at DSV means playing in a different league.\nAs a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.\nWith close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.\nAt DSV, performance is in our DNA. We don’t just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.\nStart here. Go anywhere\nVisit dsv.com and follow us on LinkedIn and Facebook.","description_format":"text","description_chars":4548,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Sea Freight","Logistics","Freight Forwarding"],"lifecycle":[{"event":"open","at":"2026-10-15T06:29:13Z"}],"visa":[],"liveness":{"score":44,"band":"fade","label":"Fading","p_open":1,"p_active":0.805,"p_room":0.55,"age_days":14,"expected_fill_days":14,"reasons":["conf:1","velocity","win:tail","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/dsv-team-lead-it-support-blue-yonder-wms","json_url":"https://alion.io/job/dsv-team-lead-it-support-blue-yonder-wms.json","meta":{"generated_at":"2026-10-29T14:27:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21802,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1441},"rest":"https://alion.io/mcp/rest/get_company?id=1441"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdsv-team-lead-it-support-blue-yonder-wms"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdsv-team-lead-it-support-blue-yonder-wms"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdsv-team-lead-it-support-blue-yonder-wms"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dsv-team-lead-it-support-blue-yonder-wms\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdsv-team-lead-it-support-blue-yonder-wms"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2593601}},{"tool":"search_jobs","arguments":{"company":"dsv.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2593601},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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