{"id":3959933,"url":"https://alion.io/job/dsv-team-lead-transactional-services","title":"Team Lead - Transactional Services","company":{"id":1441,"name":"DSV","domain":"dsv.com","url":"https://alion.io/company/dsv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":74,"ghost_share":0,"stale_share":0.095,"repost_share":0.095,"time_to_fill_p50_days":20,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Parañaque, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-09T10:56:17Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T05:08:34Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Req Number: 132428\nTime Type: Full Time\n\nThe Team Leader is responsible for ensuring the delivery of the highest quality service across all migrated processes. He/She supports management in achieving established KPIs, service targets, and client requirements while ensuring the accurate, timely, and independent resolution of incidents, complaints, and process-related issues within the assigned scope.\nThe Team Leader is accountable for maintaining standardized and compliant operations in accordance with approved procedures, policies, and the organization's operating rhythm. This includes driving process consistency, identifying improvement opportunities, and ensuring adherence to governance and control requirements.\nA key responsibility of the role is the development and engagement of team members through continuous coaching, mentoring, and performance management. The Team Leader is expected to foster a culture of accountability, collaboration, and continuous improvement.\n\nKey Tasks & Deliverables\n\nAccountable for achieving team KPIs and ensuring all processes are performed in compliance with approved Service Level Agreements (SLAs), standard operating procedures (SOPs), and customer requirements.\nSupport Supervisors and Managers in achieving operational objectives, productivity targets, quality standards, and overall business goals.\nIdentify opportunities for process improvement and recommend enhancements to SOPs, workflows, and customer instruction management to improve efficiency, compliance, and service delivery.\nInvestigate, report, and coordinate the resolution of operational irregularities, incidents, and exceptions in accordance with established procedures while handling first-level escalations.\nEscalate critical operational, customer, or compliance issues to the appropriate stakeholders when required.\nDrive team performance, engagement, and capability development through regular coaching, mentoring, feedback, and development planning.\nConduct regular team meetings, daily huddles, and operational reviews to ensure process alignment, knowledge sharing, and timely resolution of service or performance issues.\nMonitor operational performance and facilitate regular business reviews with stakeholders and customers, ensuring timely and accurate reporting of service metrics.\nAddress employee performance concerns and partner with P&O Business Partner, when necessary, to implement appropriate performance management actions.\nSupport onboarding, implementation activities, knowledge transfer sessions, and training of new team members to ensure business continuity and process readiness.\nActively participate in continuous improvement initiatives, including 5S, Maturity Matrix assessments, audits, process reviews, and other operational excellence programs.\nPromote and demonstrate DSV values, behaviors, and organizational culture in all aspects of work and leadership.\nServe as a DSV ambassador by providing guidance, support, and expertise to team members and stakeholders.\nTake ownership of personal and professional development in accordance with DSV's performance management and career development framework.\nExecute assigned responsibilities and comply with organizational policies, procedures, instructions, and management directives.\nSupport DSV's Quality, Health, Safety, and Environment (QHSE) objectives by adhering to Integrated Management System (IMS) requirements and company policies.\nDemonstrate flexibility and teamwork by supporting other teams, functions, or operating schedules as required by business needs.\nBuild strong partnerships with DSV branches, customers, and internal stakeholders, ensuring service accuracy, issue resolution, and compliance with internal regulations.\nPerform all duties in a professional manner, ensuring compliance with company policies, procedures, governance requirements, and organizational standards.\nLeadership Expectations\nFoster a culture of accountability, collaboration, customer focus, and continuous improvement.\nEnsure operational excellence through proactive performance management and process governance.\nDrive employee engagement, knowledge sharing, and capability development within the team.\nMaintain strong stakeholder relationships and contribute to the overall success of the organization through effective leadership and execution.\n\nEducation and Skills\n\nFreight-forwarding / logistics education is an advantage.\nKnowledge in different transport management system is an advantage.\nGood Know How in MS-Office (Outlook /Excel - Intermediate to advanced)\nGood Know How in web-based applications / Internet\nQuick comprehension and focused work\nResilience, ability to prioritize and meet deadlines \nAccurate and reliable working method\nAbility to work in a team & good interpersonal skills \nOpenness and flexibility in meeting customer demands / service attitude\nAbility to cooperate with various units in DSV (GBS and Local Teams)\n\nDSV - Global transport and logistics\nWhat moves you?\nAt DSV, we move more than goods. We move careers, ambitions and opportunities.\nWith close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.\nHere, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.\nStart here. Go anywhere\nThis is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.\nIf you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.\nVisit dsv.com and follow us on LinkedIn, Instagram and Facebook\n#StartHereGoAnywhere #LifeAtDSV","description_format":"text","description_chars":6104,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sea Freight","Freight Forwarding","Air Transport","Road Transport"],"lifecycle":[{"event":"open","at":"2026-11-09T10:56:17Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/dsv-team-lead-transactional-services","json_url":"https://alion.io/job/dsv-team-lead-transactional-services.json","meta":{"generated_at":"2026-11-10T11:09:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25874,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1441},"rest":"https://alion.io/mcp/rest/get_company?id=1441"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdsv-team-lead-transactional-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdsv-team-lead-transactional-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdsv-team-lead-transactional-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dsv-team-lead-transactional-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdsv-team-lead-transactional-services"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3959933}},{"tool":"search_jobs","arguments":{"company":"dsv.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3959933},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}