{"id":1220375,"url":"https://alion.io/job/dtcc-application-support-engineering-senior-associate-2","title":"Application Support Engineering Senior Associate","company":{"id":1759477,"name":"Depository Trust & Clearing Corporation","domain":"dtcc.com","url":"https://alion.io/company/dtcc-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":25,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":58,"computed_at":"2026-09-27T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":76000,"max_usd":161000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":152},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon CloudWatch","optional":false},{"name":"Amazon EC2","optional":false},{"name":"Amazon ECS","optional":false},{"name":"Amazon Kinesis","optional":false},{"name":"Amazon S3","optional":false},{"name":"AWS","optional":false},{"name":"AWS Glue","optional":false},{"name":"AWS Lambda","optional":false},{"name":"Copilot","optional":false},{"name":"DNS","optional":false},{"name":"IAM","optional":false},{"name":"IBM MQ","optional":false},{"name":"Linux","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Snowflake","optional":false},{"name":"SQL","optional":false},{"name":"TCP/IP","optional":false},{"name":"Unix","optional":false},{"name":"Agile","optional":true},{"name":"COBOL","optional":true},{"name":"Datadog","optional":true},{"name":"Dynatrace","optional":true},{"name":"Incident Management","optional":true},{"name":"ITSM","optional":true},{"name":"ServiceNow","optional":true},{"name":"Splunk","optional":true}],"status":"live","first_seen_at":"2026-08-12T15:39:28Z","employer_posted_date":"2026-08-12","last_verified_at":"2026-09-27T23:19:51Z","board_verified":true,"closed_at":null,"days_open":46,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":46},"description":"Are you ready to make an impact at DTCC?\nDo you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.\nThe Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.\nPay and Benefits:\nCompetitive compensation, including base pay and annual incentive\nComprehensive health and life insurance and well-being benefits, based on location\nPension / Retirement benefits\nPaid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.\nDTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).\nThe Impact you will have in this role:\nBeing a member of IT CSS WRAFT Delivery team, in this role, you will help ensure the stability, resiliency, and continuous improvement of business-critical applications supporting DTCC’s global financial market infrastructure. Leveraging deep production support expertise across AWS, PostgreSQL, Snowflake, IBM MQ, Linux, and related technologies, you will lead complex incident resolution, strengthen operational controls and disaster recovery readiness, and automate monitoring and support activities. Your work will reduce service disruption, mitigate operational risk, and enable secure, reliable, and modernized platforms for DTCC’s clients and business partners.\nYour Primary Responsibilities:\nVerify analysis performed by team members and implement changes required to prevent reoccurrence of incidents\nResolve Critical application alerts in a timely fashion including production defects, providing business impact and analysis to teams, handling minor enhancements as needed\nReview and update knowledge articles and runbooks with application development teams to confirm information is up to date\nCollaborate with internal teams to provide answers to application issues and escalate to as needed\nValidate and submit responses to requests for information from ongoing audits\nReview and Execute Disaster Recovery scripts during planned and unplanned outages, providing BCM evidence as needed\nIdentify and implement automation opportunities to reduce manual effort associated with application monitoring\nPartner with development teams to provide input into the design and development stages of applications\nExecute the pre-production/production application code deployment plans and end to end vendor application upgrade process (e.g. SNOW, SF, etc)\nAligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately\n**NOTE: The Primary Responsibilities of this role are not limited to the details above. **\nQualifications:\nMinimum of 6+ years of experience in Application Support, Production Support, Site Reliability Engineering (SRE), or related roles\nBachelor's degree and/or equivalent practical experience\nStrong experience supporting a 24x7 production environment\nExcellent analytical, troubleshooting, and problem-solving skills with the ability to lead complex incident investigations\nTalents Needed for Success:\n Amazon Web Services (AWS) experience REQUIRED, including:ECS\nEC2\nRDS PostgreSQL\nAWS Glue\nKinesis\nS3\nCloudWatch Monitoring\nIAM Security and Access Controls\nLambda (preferred)\n\nStrong PostgreSQL administration and SQL experienceSQL query development and performance troubleshooting\nCommand-line database support\nMonitoring and diagnostics\n\nExperience supporting Snowflake data platforms\nExperience with IBM MQQueue Manager administration\nChannel troubleshooting\nMessage flow analysis\n\nExperience with Autosys scheduling and batch operations\n Linux/Unix administration and command-line experience\nExperience troubleshooting file transfer solutions (SFTP, Managed File Transfer platforms)\nUnderstanding of application integrations, APIs, middleware, and messaging platforms\nExperience with log analysis and monitoring tools\nKnowledge of networking fundamentals including DNS, TCP/IP, firewalls, and load balancing\nAutomation & AI\nStrong willingness and aptitude to quickly adopt new technologies, including:Generative AI tools\nMicrosoft Copilot\nAI-assisted troubleshooting solutions\n\nExperience leveraging AI to improve operational efficiency and incident response is highly desirable\nOperational Excellence\nExperience supporting Production, Disaster Recovery (DR), and Operational Resiliency testing\nExperience performing root cause analysis and driving permanent corrective actions\nAbility to lead or participate in Major Incident Management (MIM) calls\nExperience with release management, change management, and production deployments\nITSM & Governance\nExperience using ServiceNow or similar ITSM platforms for:Incident Management\nChange Management\nProblem Management\nKnowledge Management\n\nExperience creating and maintaining technical documentation, runbooks, and support procedures\nUnderstanding of audit, compliance, and operational risk requirements\nSoft Skills\nExcellent verbal and written communication skills\nAbility to communicate effectively with business, development, infrastructure, and executive stakeholders\nStrong ownership mindset with the ability to drive issues to resolution\nAbility to prioritize multiple competing tasks in a fast-paced environment\nStrong collaboration and teamwork skills\nWork Schedule Requirements\nWillingness to participate in:On-call support rotations\nWeekend support activities\nLate-night maintenance windows\nDisaster Recovery and Resiliency testing events\n\nAbility to respond to production incidents during off-hours when required\nPreferred Qualifications\nExperience supporting:Financial market infrastructure applications\nTrade processing platforms\nData warehousing solutions\nReal-time messaging systems\n\nExperience with observability tools such as Splunk, Datadog, Dynatrace, or similar monitoring platforms\nExperience working in Agile, DevOps, or SRE organizations\nUnderstanding of cloud modernization and application migration initiatives\nKey Success Factors\nRapid troubleshooting of complex production issues\nAutomation-first mindset\nContinuous service improvement focus\nStrong customer and stakeholder orientation\nAbility to learn new technologies quickly and become a subject matter expert\nCommitment to operational stability, resiliency, and platform modernization\nThe salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.","description_format":"text","description_chars":7769,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Marine & Ocean Engineering","Stock Exchanges & Market Infrastructure","Custody & Fund Administration"],"lifecycle":[{"event":"open","at":"2026-09-25T11:47:32Z"}],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.558,"p_room":0.6,"age_days":45,"expected_fill_days":58,"reasons":["conf:9","stale_co","velocity","win:late","crowd:brand"],"computed_at":"2026-09-27T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/dtcc-application-support-engineering-senior-associate-2","json_url":"https://alion.io/job/dtcc-application-support-engineering-senior-associate-2.json","meta":{"generated_at":"2026-09-28T03:43:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2302,"day_limit":5000,"remaining_today":2698,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}