{"id":1246432,"url":"https://alion.io/job/dtcpay-infrastructure-engineer","title":"Infrastructure Engineer","company":{"id":175075,"name":"dtcpay","domain":"dtcpay.com","url":"https://alion.io/company/dtcpay","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15500,"max_usd":40000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2013},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"GCP","optional":false},{"name":"Google Workspace","optional":false},{"name":"IAM","optional":false},{"name":"Okta","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-25T17:22:53Z","employer_posted_date":null,"last_verified_at":"2026-09-25T17:22:53Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"Who are we \ndtcpay is a MAS licensed payment service provider that bridges traditional finance and digital assets. We enable businesses to accept and make payments in both fiat and digital currencies, delivering secure, efficient, and seamless payment experiences across borders. As we expand globally, we are shaping the future of digital payments. We are also recognised as one of Singapore's Top 10 Startups in the LinkedIn Top Startups 2025 list, a reflection of our momentum and the exciting journey ahead for our team.\n\nWe are looking for an Infra Support Engineer to provide reliable day-to-day technical support across our workplace infrastructure, end-user devices, identity and access management, and business applications. In this role, you will ensure employees have the tools, access, and technical support they need to work effectively in a fast-paced fintech environment.\n\nYou will work hands-on with platforms such as Okta, MDM solutions, Google Workspace, and cloud-based applications, while supporting device security, meeting room technology, and IT infrastructure projects. This role is suited for an experienced IT support professional who enjoys troubleshooting complex issues, continuously developing technical expertise, and delivering a positive employee support experience.\n\nWhat You'll Do:\nEnd-User and Device Support\nProvide day-to-day technical support for hardware, software, applications, and other IT-related issues.\nInstall, configure, maintain, and troubleshoot desktops, laptops, and mobile devices, with a primary focus on iOS devices.\nSupport Windows and macOS environments, ensuring end-user devices remain functional, secure, and up to date.\nTroubleshoot connectivity and access issues, including network connectivity, VPN, printers, and other workplace technologies.\nInstall, configure, and maintain meeting room devices and related equipment to support smooth meetings and collaboration.\nIdentity and Access Management\nSupport and administer identity and access management through Okta, including user provisioning, access requests, and Single Sign-On (SSO) troubleshooting.\nAssist with user access management and ensure appropriate access permissions are maintained in accordance with internal security requirements.\nTroubleshoot authentication and access-related issues and escalate complex cases when required.\nMDM and Endpoint Security\nAssist with Mobile Device Management (MDM) administration, including device enrollment, compliance monitoring, security policies, and remote support.\nSupport endpoint security requirements, including patching, antivirus protection, access controls, and other applicable security measures.\nHelp ensure end-user devices comply with internal IT security standards and operational requirements.\nBusiness Applications and SaaS Support\nProvide support for Google Workspace and other workplace collaboration tools.\nAssist with the administration and troubleshooting of SaaS applications, including cloud-based platforms such as AWS and GCP.\nInvestigate application-related issues and coordinate with relevant internal teams or vendors for resolution when necessary.\nIT Operations and Documentation\nMaintain accurate documentation of IT incidents, troubleshooting steps, resolutions, and recurring issues.\nMaintain and update IT asset inventory records to ensure accurate tracking of company devices and equipment.\nEscalate complex technical issues to Senior Engineers, relevant internal teams, or external vendors as appropriate.\nFollow established IT support procedures and contribute to continuous improvements in support processes and service delivery.\nProject Support and Other Duties\nSupport the provisioning and implementation of IT infrastructure-related projects, including device setup, configuration, and deployment activities.\nCollaborate with internal teams to support project requirements and ensure timely completion of assigned tasks.\nPerform other ad hoc IT support and operational duties as assigned.\n\nWhat We're Looking For:\nDiploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.\nMinimum 5 years of experience in IT Support, Desktop Support, End-User Computing, or a related IT operations role.\nHands-on experience providing end-user support for hardware, software, and workplace applications.\nFamiliarity with Okta or other Identity and Access Management (IAM) platforms, including user provisioning, access management, and SSO troubleshooting.\nExposure to MDM platforms such as Microsoft Intune, Jamf, or similar solutions, with an understanding of device enrollment, compliance, and endpoint security policies.\nBasic to intermediate knowledge of Windows and macOS operating systems, with experience supporting iOS devices.\nFamiliarity with Google Workspace and other collaboration or SaaS applications.\nExposure to cloud platforms such as AWS or GCP is an advantage.\nStrong analytical and problem-solving skills, with the ability to troubleshoot IT issues through log analysis, systematic investigation, and step-by-step tracing.\nGood understanding of endpoint security practices, including patching, antivirus, access control, and device compliance.\nStrong customer service and communication skills, with the ability to provide clear and effective support to end users.\nProactive, adaptable, and willing to continuously learn new technologies and step outside your comfort zone.\nStrong teamwork and collaboration skills, with the ability to work effectively with internal teams and external vendors.\nProficiency in both English and Mandarin as you will need to work closely with Chinese vendors.\nThe role is based fully onsite, requiring your presence in the office.","description_format":"text","description_chars":5701,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-25T17:22:53Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":23,"reasons":["seen:3","win:early"],"computed_at":"2026-09-29T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/dtcpay-infrastructure-engineer","json_url":"https://alion.io/job/dtcpay-infrastructure-engineer.json","meta":{"generated_at":"2026-09-30T04:04:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2710,"day_limit":5000,"remaining_today":2290,"minute_limit":60,"resets_at":"2026-10-01T00:00:00Z"}}}