{"id":992260,"url":"https://alion.io/job/dtex-support-engineer-u-s-public-sector-dtex-systems","title":"Support Engineer - U.S. Public Sector - DTEX Systems","company":{"id":711460,"name":"DTEX Systems","domain":"dtex.ai","url":"https://alion.io/company/dtex-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":150000,"max":200000,"currency":"USD","period":"year","gross":null,"usd_annual":200000},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ElasticSearch","optional":false},{"name":"Linux","optional":false},{"name":"OpenSearch","optional":false},{"name":"PostgreSQL","optional":false},{"name":"SIEM","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-17T04:15:43Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-11-05T01:08:08Z","board_verified":true,"closed_at":null,"days_open":49,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":49},"description":"About the Job:\nThe Support Engineer is a key member of the DTEX Technical Support organization, supporting enterprise and U.S. public sector customers operating complex, mission-critical environments. This role combines deep technical troubleshooting, customer engagement, and deployment support across Linux-based distributed systems deployed in both on-premises and cloud environments. The ideal candidate is a strong problem solver who enjoys working directly with customers and collaborating across Support, Engineering, and Product teams to resolve complex technical challenges.\nActive United States Top Secret Security Clearance in good standing required, TS/SCI preferred. You may be asked to provide proof of current clearance status.\nResponsibilities:\nExcel at working directly with customers to plan, deploy, troubleshoot, and maintain production deployments across on-premises and cloud environments. \nUse a systematic approach to troubleshoot, identify, and resolve complex technical issues across Linux-based environments and DTEX platform components, including OpenSearch and Elasticsearch. \nReproduce customer-reported issues independently or in collaboration with Engineering to identify defects, interoperability issues, feature enhancements, and viable workarounds. \nAuthor and maintain technical documentation, runbooks, deployment guides, and operational best practices. \nTroubleshoot endpoint deployments across Windows, macOS, and Linux environments, including resolving agent installation failures, connectivity issues, upgrade problems, configuration errors, and interoperability challenges in enterprise environments. \nGuide customers through DTEX platform functionality and user interfaces during troubleshooting and issue resolution. \nWork independently and collaborate effectively with Technical Support, Engineering, and Sales teams. \nMaintain a test environment to validate fixes, reproduce customer issues, and evaluate new product capabilities. \nQualifications:\nRequired\nActive United States Top Secret Security Clearance is required. \nExperience supporting large, complex enterprise and government environments, including highly regulated or security-sensitive deployments. \n7+ years of experience troubleshooting, deploying, and supporting enterprise software solutions in customer-facing environments. \nAdvanced Linux system administration and troubleshooting experience supporting enterprise and distributed environments.\nBackground in technical support, systems administration, site reliability, or related roles involving complex troubleshooting and customer-facing problem resolution. \nHands-on troubleshooting and operational support of OpenSearch, Elasticsearch, PostgreSQL, or similar enterprise data platforms. \nDemonstrated success deploying, configuring, supporting, and troubleshooting large-scale or clustered enterprise applications and infrastructure. \nExperience supporting customer deployments across on-premises, cloud, and government cloud environments.\nAbility to evaluate deployment architectures, sizing requirements, and infrastructure configurations for enterprise-scale environments. \nExperience supporting endpoint technologies across Windows, macOS, and Linux environments, including agent configuration, diagnostics, and interoperability troubleshooting in enterprise environments. \nExcellent written and verbal communication skills, with the ability to engage effectively with customers and technical teams. \nProactive, self-motivated, and able to work independently, take ownership, and drive issues to resolution in a fast-paced environment. \nAbility to travel within the United States and provide on-site support in customer SCIFs and other secure or restricted-access environments as required. \nPreferred\nSecurity domain knowledge, including familiarity with Insider Risk Management (IRM), Insider Threat, User and Entity Behavior Analytics (UEBA), Security Information and Event Management (SIEM), and AI risk management concepts. \nExperience leveraging AI tools and technologies in day-to-day technical operations. \nBachelor’s degree in computer science, engineering, or a related technical field, or equivalent practical experience. \nWhy Join Us?\nImpact at Scale - Build and lead DTEX’s first sales enablement function, shaping how we scale commercial excellence across the world. \nThriving Company Culture - At DTEX, we foster a values-driven environment that prioritizes respect, inclusion, and collaboration. \nGrowth & Development - We believe in lifelong learning and provide opportunities for continuous professional development. \nFlexibility - Work in a hybrid or remote environment that balances collaboration with autonomy. \nComprehensive Benefits - Competitive compensation, equity participation, health and wellness benefits, and generous time-off policies. \nAbout DTEX\nDTEX is the leader in risk-adaptive security, unifying human, data, and AI risk through a behavioral intelligence platform. Built for enterprise scale, DTEX detects threats early and prevents breaches before they impact the business.\nBy analyzing how people, data, and AI systems interact, DTEX surfaces early indicators of risk that other tools miss and provides the context needed to act with precision. The platform brings together insider risk management, risk-adaptive data protection, user and entity behavior analytics, user activity monitoring, and AI risk management into a single, cohesive solution.\nOrganizations and governments worldwide rely on DTEX to protect sensitive data, enable secure innovation, and safeguard trust. With privacy-by-design telemetry and adaptive controls, security teams can reduce risk without disrupting productivity.\nJoining DTEX means working on some of the most complex and high-impact security challenges facing enterprises today.\nDTEX is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, gender, religion, sex, national origin, age, disability, or genetics.\nPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\nExact compensation may vary based on skills, experience, and location.\nBase salary range (SF Bay Area): $150K-200K","description_format":"text","description_chars":6290,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":true,"languages":[]},"benefits":["Equity","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Government","Artificial Intelligence","Cybersecurity","Email Security"],"lifecycle":[{"event":"open","at":"2026-09-17T04:15:43Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 3","filings_12m":3,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":187500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.406,"p_room":0.35,"age_days":48,"expected_fill_days":12,"reasons":["conf:3","win:tail"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":200000,"is_top_pay":true},"html_url":"https://alion.io/job/dtex-support-engineer-u-s-public-sector-dtex-systems","json_url":"https://alion.io/job/dtex-support-engineer-u-s-public-sector-dtex-systems.json","meta":{"generated_at":"2026-11-05T05:46:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6849,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":711460},"rest":"https://alion.io/mcp/rest/get_company?id=711460"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdtex-support-engineer-u-s-public-sector-dtex-systems"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdtex-support-engineer-u-s-public-sector-dtex-systems"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdtex-support-engineer-u-s-public-sector-dtex-systems"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dtex-support-engineer-u-s-public-sector-dtex-systems\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdtex-support-engineer-u-s-public-sector-dtex-systems"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":992260}},{"tool":"search_jobs","arguments":{"company":"dtex.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":992260},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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