{"id":3902690,"url":"https://alion.io/job/dtlr-dtlr-support-analyst","title":"DTLR - Support Analyst","company":{"id":2799680,"name":"DTLR","domain":"dtlr.com","url":"https://alion.io/company/dtlr","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":55000,"currency":"USD","period":"year","gross":null,"usd_annual":55000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"Microsoft Office","optional":false},{"name":"MS SQL","optional":false},{"name":"Nagios","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-08T00:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-11-08T06:16:42Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"Come work for us!\nWe are looking for dedicated employees to join our team to help our customers have the best experience possible every time they enter a DTLR store.\nOur employees are key to our success.\nThe Store Support Specialist is a member of the help desk team that provides daily IT support for the DTLR stores, corporate office, and distribution centers. The support provides resolution to technical, computer, and phone issues. This individual is also responsible for regular maintenance and support of store registers and PCs and is the first line of help desk support for end users.\nDuties/Responsibilities:\nTechnical support for hardware, software, and connectivity issues at store locations.\n\nRecognition, research, isolation, resolution, and follow-up steps for issue resolution.\n\nConfers with IT group to obtain information on limitations and capabilities of existing system and capabilities required for optimizing end user productivity.\n\nEnter data into computer system to store, retrieve, and manipulate data for analysis of system capabilities and requirements.\n\nDocuments all support contacts, the action taken, and problem resolution\n\nOnsite training in local stores to enhance knowledge base.\n\nRun test scripts on various back end test systems and the test POS systems.\n\nSupport new store set up and installation of hardware and software.\n\nOther Duties as assigned.\n\nRequired Skills/Abilities:\nMicrosoft Windows 7 Pro, Windows 10 Pro, Windows Server 2008, Windows 2012 Server, MS Exchange Server 2010, MS SQL 2005 & 2008, MS Office 2010, Linux, Citrix, VMWare, Nagios, Thin Clients, Symantec Endpoint Protection.\n\nKnowledge of commonly used concepts, practices, and procedures associated with helpdesk management including triage, escalation, follow-up, and end user resolution validation.\n\n3 years Help Desk experience in a corporate environment supporting PC, laptop, and application support in a Microsoft environment.\n\nExperience with a ticketing system (e.g. Dell KACE, Track-IT, HEAT, etc.).\n\nProven ability to be self-directed and task oriented with an understanding of correct escalation tactics.\n\nStrong communication skills, both written and verbal.\n\nCommunicate with management, associates, and customers.\n\nMust demonstrate an ability to think strategically, plan and organize effectively.\n\nMust be able to maintain an exemplary degree of professionalism in all situations.\n\nGeneral knowledge of retail math literacy and application of concepts to daily operations.\n\nRequires a proficient analytical ability to gather and summarize data for reports.\n\nResults driven with demonstrated critical and creative thinking skills. Project management, time management, analytical and superior organizational skills required.\n\nDemonstrated leadership and decision-making skills.\n\nProven ability to plan, organize, multi-task, set priorities effectively and efficiently to proactively respond to changing demands, from multiple sources.\n\nThe ability to execute directives with precision and consistency.\n\nExcellent computer skills in a Microsoft Windows environment\n\nStrong organizational, time management and multi-tasking skills.\n\nDetail and team oriented.\n\nUnderstanding of network and telephony technologies.\n\nWorking knowledge of Microsoft products.\n\nParticipate in night/weekend on-call rotation for store support.\n\nEducation and Experience:\nAssociates Degree or the equivalent in job-related experience.\n\nMicrosoft, Cisco, Citrix, and VMWare certifications encouraged\n\nPhysical Requirements:\nWhile performing the duties of this job, the employee is regularly required to sit, repeated bending, and stooping are requirements for this position. The employee must frequently use hands to finger, handle, or feel; and talk; or hear.\n\nThe employee must occasionally lift and/or move up to 60 pounds. Specific vision abilities required by this job may include close vision, distance vision, and depth perception.\n\nThe incumbent must be able to work in a fast-paced environment.\n\nGeneral Information:\nThe above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. DTLR, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\nPay range: $50,000-$55,000(Depending on Experience); This role will be eligible for medical, dental, vision, 401k, sick leave, parental leave, and company paid time off plan.\nGeneral Information:\nThe above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.\nDTLR, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.","description_format":"text","description_chars":5554,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Gift Cards & Loyalty Programs","Forest Resources","Primary Education"],"lifecycle":[{"event":"open","at":"2026-11-07T01:20:56Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.719,"p_room":0.55,"age_days":31,"expected_fill_days":27,"reasons":["conf:1","win:tail","comp:brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":{"stated_usd_annual":55000,"is_top_pay":false},"html_url":"https://alion.io/job/dtlr-dtlr-support-analyst","json_url":"https://alion.io/job/dtlr-dtlr-support-analyst.json","meta":{"generated_at":"2026-11-08T07:59:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17393,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2799680},"rest":"https://alion.io/mcp/rest/get_company?id=2799680"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdtlr-dtlr-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdtlr-dtlr-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdtlr-dtlr-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dtlr-dtlr-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdtlr-dtlr-support-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3902690}},{"tool":"search_jobs","arguments":{"company":"dtlr.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3902690},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}