{"id":1258240,"url":"https://alion.io/job/dtn-customer-success-manager","title":"Customer Success Manager","company":{"id":1781197,"name":"DTN","domain":"dtn.com","url":"https://alion.io/company/dtn-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":70000,"max":82000,"currency":"USD","period":"year","gross":null,"usd_annual":82000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-16T00:00:00Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-09-27T01:49:37Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"For decades, DTN has been the silent force behind some of the world’s most critical industries-helping businesses navigate complexity, uncertainty, and risk with smarter, faster decisions. From agriculture to energy to weather intelligence, our proprietary Operational Decisioning Platform transforms raw data into decision-grade insights-enabling companies to optimize supply chains, ensure market stability, and safeguard infrastructure against disruption. We don’t follow trends-we set the standard for precision, trust, and operational impact.\nDTN is at an exciting inflection point. Building off a foundation of financial strength, profitability, and industry trust, we’re accelerating growth and expanding our global footprint. Our purpose-built solutions-powered by AI and honed by decades of vertical expertise-are helping some of the world’s most significant enterprises thrive amid operational constraints and uncover new opportunities in a fast-changing world.\nJob Description:\nDTN is seeking a Customer Success Manager to manage a portfolio of Mid-Market agriculture customers and help them achieve measurable business outcomes through effective adoption and utilization of DTN solutions while protecting and growing recurring revenue.\nAs the strategic point of contact throughout the customer lifecycle, you will help customers define success objectives, maximize the value of DTN products and services, identify opportunities to improve business outcomes, and successfully renew their subscriptions. You will serve as a trusted advisor who proactively drives retention, mitigates churn risk, and strengthens relationships across a diverse portfolio of agriculture customers.\nThis role is ideal for someone who is highly organized, customer-focused, and comfortable managing a large book of business through proactive outreach, data-driven account management, digital engagement, and consultative customer conversations.\nLocation: Remote\nWhat You Will Be Responsible For\nDevelop a strong understanding of customer business objectives, operational challenges, and desired outcomes\n\nEstablish and maintain customer success plans focused on delivering measurable business value\n\nConduct post-onboarding adoption activities, business reviews, strategic check-ins, and other ongoing customer engagements\n\nHelp customers align DTN solutions with their workflows, decision-making processes, and business goals\n\nDemonstrate best practices, new product capabilities, and available resources to increase customer value realization\n\nMonitor customer usage, adoption patterns, health indicators, and engagement metrics\n\nProactively identify and address adoption gaps and recommend actions that increase utilization and customer success\n\nEducate customers on new features, enhancements, and relevant DTN solutions that may improve business outcomes\n\nCoordinate customer training, enablement, and education initiatives as needed\n\nOwn and manage the renewal process for assigned accounts, primarily within a rolling-term subscription environment\n\nDevelop and execute renewal strategies designed to maximize retention and minimize revenue risk\n\nIdentify renewal obstacles and churn risks early and engage appropriate internal stakeholders to drive successful outcomes\n\nMaintain accurate renewal forecasts, customer health assessments, risk documentation, account plans, meeting notes, and customer records\n\nDevelop and execute action plans to address customer dissatisfaction, declining engagement, support concerns, competitive threats, and other retention risks\n\nManage customer escalations in partnership with Product, Support, Operations, and Sales\n\nAct as the voice of the customer by communicating customer feedback, challenges, and opportunities internally\n\nIdentify cross-sell, upsell, and broader product adoption opportunities and collaborate with Sales partners while maintaining a customer-first approach\n\nManage a portfolio of approximately 150 Tier 2 customers, prioritizing engagement based on revenue, customer health, renewal timing, strategic importance, and growth potential\n\nWhat You Will Bring to the Position\nBachelor’s degree or equivalent professional experience\n\n3+ years of experience in Customer Success, Account Management, Relationship Management, Consulting, Sales, or another customer-facing role\n\nExperience managing recurring revenue customer relationships\n\nStrong communication, presentation, and relationship-building skills\n\nExcellent organizational and time-management abilities\n\nDemonstrated ability to effectively manage a large portfolio of customers simultaneously\n\nStrong problem-solving and critical-thinking skills\n\nExperience using CRM and customer success platforms\n\nWhat Will Make You Stand Out\nExperience within agriculture, including grain, agribusiness, ag retail, crop production, commodity markets, weather, or related sectors\n\nExperience managing SaaS, subscription, information services, market intelligence, or technology solutions\n\nFamiliarity with Salesforce, customer success platforms, and business intelligence tools\n\nExperience conducting business reviews, adoption reviews, and customer renewal discussions\n\nDemonstrated ability to use customer health, adoption, and engagement data to proactively manage retention risk\n\nExperience balancing customer retention and value realization with the identification of appropriate account expansion opportunities\n\nWhat You Can Expect from DTN\nCompetitive Salary\n\nUnlimited PTO\n\nFlexible working hours\n\nRemote work model (position dependent)\n\nCompetitive Medical, Dental and Vision Insurance Plans\n\n6% 401K matching\n\nUnlimited access to 13k+ courses via learning platform to support employee career advancement\n\nEmployee Assistance Program (EAP)\n\nCompensation\nThe targeted hiring base pay range for this position is between $70,000 and $82,000. DTN is a pay for performance organization, which means there is the opportunity to advance your compensation with performance over time. The actual base pay offered for this position will be dependent upon many factors, including but not limited to: prior work experience, training/education, transferable skills, business needs, internal equity and applicable laws. The targeted hiring base pay range is subject to change and may be modified in the future. This role may also be eligible for market competitive variable pay and benefits.\nAbout DTN:\nDTN is a global data and technology company helping operational leaders in energy, agriculture, and weather-driven industries make faster, smarter decisions. Our Operational Decisioning Platform turns complex data into decision-grade insights-empowering customers to expand their margins, accelerate growth, and outpace risk. With more than 1,200 employees globally, DTN serves the companies that feed, fuel, and protect the world.\nAt DTN, we value clarity, trust, and action. We’re a team of problem-solvers, outcome-drivers, and industry nerds who believe that precision matters - and that mission is at the core of what we do.\nTrust Built: We earn it. We keep it. We protect it. Our neutrality, precision, and integrity are non-negotiable.\n\nConfidence-Driven: We help customers move with clarity and conviction. We bring the data and operational knowledge leaders need to act.\n\nBuilt for Industry: We speak operations because we come from operations. Our expertise is forged in fuel terminals, fields, flight paths, and forecasts.\n\nFuture-Forward: We see what’s coming- and we’re ready. We help customers lead through change with smarter decisioning.\n\nRecruitment Fraud Notice:\nDTN is aware of incidents where external parties have impersonated our organization, issuing fraudulent communications and/or job offers. Please be advised that all legitimate communication from DTN will come from an official @dtn.com email address. Any offers are extended directly by our Talent Acquisition team following a formal interview process.\nIf you receive a suspicious message or offer claiming to be from DTN, please do not engage. Contact our Talent Acquisition team at  to verify the legitimacy of any communication. Report any fraudulent messaging as phishing or spam.\nDTN is an Equal Opportunity Employer. We welcome and encourage applicants of all backgrounds, including minorities, women, veterans, and individuals with disabilities.","description_format":"text","description_chars":8341,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Flexible schedule","Unlimited PTO","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Providers & Datasets","AgTech","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-09-25T19:37:45Z"}],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.793,"p_room":0.9,"age_days":10,"expected_fill_days":24,"reasons":["conf:2","win:mid"],"computed_at":"2026-09-26T05:45:00Z"},"pay":{"stated_usd_annual":82000,"is_top_pay":false},"html_url":"https://alion.io/job/dtn-customer-success-manager","json_url":"https://alion.io/job/dtn-customer-success-manager.json","meta":{"generated_at":"2026-09-27T03:08:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2878,"day_limit":5000,"remaining_today":2122,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}