{"id":1258252,"url":"https://alion.io/job/dtn-maintenance-and-customer-support-engineer","title":"Maintenance and Customer Support Engineer","company":{"id":1781197,"name":"DTN","domain":"dtn.com","url":"https://alion.io/company/dtn-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":6,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":71,"computed_at":"2026-10-03T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Osborne Park, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":61500,"max":82000,"currency":"AUD","period":"year","gross":null,"usd_annual":57668},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-05-26T00:00:00Z","employer_posted_date":"2026-05-26","last_verified_at":"2026-10-03T23:40:47Z","board_verified":true,"closed_at":null,"days_open":131,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":130},"description":"For decades, DTN has been the silent force behind some of the world’s most critical industries-helping businesses navigate complexity, uncertainty, and risk with smarter, faster decisions. From agriculture to energy to weather intelligence, our proprietary Operational Decisioning Platform transforms raw data into decision-grade insights-enabling companies to optimize supply chains, ensure market stability, and safeguard infrastructure against disruption. We don’t follow trends-we set the standard for precision, trust, and operational impact.\nDTN is at an exciting inflection point. Building off a foundation of financial strength, profitability, and industry trust, we’re accelerating growth and expanding our global footprint. Our purpose-built solutions-powered by AI and honed by decades of vertical expertise-are helping some of the world’s most significant enterprises thrive amid operational constraints and uncover new opportunities in a fast-changing world.\nJob Description:\nThe Maintenance & Customer Support Engineer ensures the smooth operation, reliability, and performance of equipment, systems, and software while delivering exceptional technical support to customers. This dual role combines hands-on maintenance expertise with strong communication skills to resolve issues efficiently and maintain high customer satisfaction.\nPlease note: We’d love to consider everyone, but this role is limited to candidates with Australian permanent residency status or Australian citizenship due to compliance and work authorization requirements.\nWhat you will be responsible for:\nEnsures success in the installation and/or resolution of technical matters, system software and/or hardware failures, product performance issues and user quality improvements.\nPerforms field based preventative maintenance services using standard procedures and practices.\nDiagnose, troubleshoot, and resolve technical issues reported by customers via phone, email, or onsite visits.\nMaintain accurate service records, maintenance logs, and customer interaction reports.\nCollaborate with engineering, product, and operations teams to escalate and resolve complex issues.\nProvide training and guidance to customers on proper usage, care, and troubleshooting of products.\nMonitor system performance and recommend upgrades or improvements.\nEnsure compliance with safety standards, operational procedures, and quality guidelines.\nProvides positive customer experience.\nCollaborating across interdisciplinary teams\nWhat you will bring to the role:\nBachelor's degree in Electronics Engineering, Instrumentation and Control, or related technical field.\nExcellent problem-solving and analytical skills.\nClear and empathetic communication abilities for customer interaction.\nAbility to work independently and manage multiple priorities.\nFamiliarity with maintenance management systems and customer support tools.\nWillingness to travel, including regional and remote locations throughout Australia.\nEnglish fluent.\nPrevious experience in roles involving IT smart devices is a plus.\nFamiliarity with weather stations, data loggers, or instrumentation and control is a plus.\nExperience in the aviation industry is plus.\nThis role requires availability for both national and international travel, typically around 30%, with peaks of up to 60% depending on service demand, project execution, and client needs. Travel is driven by client and operational needs and is planned in advance whenever possible. Efforts are made to balance travel intensity and ensure adequate rest periods.\nIdeal Candidate:\nA proactive, detail-oriented professional who thrives in both technical and customer-facing environments, with a passion for solving problems and building lasting client relationships.\nWhat you can expect from DTN:\nCompetitive Salary\n\nSuperannuation Contributions\n\nUnlimited access to 13k+ courses via learning platform to support employee career advancement\n\nEmployee Assistance Program (EAP)\n\nCompensation\nThe targeted hiring base pay range for this position is between AUD 61,500 and AUD 82,000 annually. DTN is a pay-for-performance organization, which means there is the opportunity to advance your compensation with performance over time. The actual base pay offered for this position will be dependent upon many factors, including but not limited to: prior work experience, training/education, transferable skills, business needs, internal equity and applicable laws. The targeted hiring base pay range is subject to change and may be modified in the future. This role may also be eligible for market competitive variable pay and benefits.\nAbout DTN:\nDTN is a global data and technology company helping operational leaders in energy, agriculture, and weather-driven industries make faster, smarter decisions. Our Operational Decisioning Platform turns complex data into decision-grade insights-empowering customers to expand their margins, accelerate growth, and outpace risk. With more than 1,200 employees globally, DTN serves the companies that feed, fuel, and protect the world.\nAt DTN, we value clarity, trust, and action. We’re a team of problem-solvers, outcome-drivers, and industry nerds who believe that precision matters - and that mission is at the core of what we do.\nTrust Built: We earn it. We keep it. We protect it. Our neutrality, precision, and integrity are non-negotiable.\n\nConfidence-Driven: We help customers move with clarity and conviction. We bring the data and operational knowledge leaders need to act.\n\nBuilt for Industry: We speak operations because we come from operations. Our expertise is forged in fuel terminals, fields, flight paths, and forecasts.\n\nFuture-Forward: We see what’s coming- and we’re ready. We help customers lead through change with smarter decisioning.\n\nRecruitment Fraud Notice:\nDTN is aware of incidents where external parties have impersonated our organization, issuing fraudulent communications and/or job offers. Please be advised that all legitimate communication from DTN will come from an official @dtn.com email address or through our Paradox AI automated scheduling platform (Talent IQ). Any offers are extended directly by our Talent Acquisition team following a formal interview process.\nIf you receive a suspicious message or offer claiming to be from DTN, please do not engage. Contact our Talent Acquisition team at  to verify the legitimacy of any communication. Reportany fraudulent messaging as phishing or spam.\nDTN is an Equal Opportunity Employer. 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