{"id":3316371,"url":"https://alion.io/job/dual-associate-client-services-manager-pensions","title":"Associate Client Services Manager - Pensions","company":{"id":717933,"name":"DUAL","domain":"dualinsurance.com","url":"https://alion.io/company/dualinsurance","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":61,"ghost_share":0,"stale_share":0.59,"repost_share":0.098,"time_to_fill_p50_days":27,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bristol, United Kingdom","Birmingham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":55000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":19},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-31T00:50:41Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Who are we?\nHowden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.\nPeople join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden.\nRole Purpose\nThe Associate Client Services Manager role is the first leadership step within Client Services, providing an opportunity for experienced Senior or Principal Client Services Specialists to transition into people management.\nThe role combines continued technical contribution with responsibility for supporting, coaching and overseeing the work of others. Associate Managers play a vital role in embedding strong behaviours, supporting day-to-day delivery, and building confidence and capability within the team, while being supported by more experienced managers as leadership skills develop.\nKey Responsibilities\n1. First-Line People Leadership\nProvide day-to-day support, guidance and supervision to allocated team members.\nAct as a consistent point of contact for questions, prioritisation and escalation.\nDeliver regular check-ins, coaching conversations and informal performance feedback.\nSupport new starters or developing colleagues through guidance, reassurance and example.\nEscalate performance, wellbeing or conduct matters appropriately to the line manager.\n2. Operational Delivery & Oversight\nOversee the quality, accuracy and timeliness of allocated Client Services activity.\nSupport work allocation and prioritisation in line with guidance from senior managers.\nReview work outputs where required, providing constructive feedback and coaching.\nAct as a first escalation point for routine delivery issues and service challenges.\n3. Technical & Specialist Contribution\nContinue to complete Senior or Principal-level Client Services activity as appropriate, including client work.\nApply strong technical knowledge to support team problem-solving and decision-making.\nHandle more complex cases where experience and judgement add value.\nAct as a role model for quality, professionalism and process discipline.\n4. Quality, Risk & Process Discipline\nReinforce adherence to Client Services processes, controls and standards.\nPromote accuracy, good record-keeping and strong data quality.\nIdentify potential risks, errors or issues early and ensure timely escalation.\nSupport managers with informal quality checks and issue resolution.\n5. Team Culture & Engagement\nFoster a supportive, inclusive and collaborative team environment.\nEncourage open communication, learning and knowledge-sharing.\nModel professional behaviours and a positive attitude to change and improvement.\nSupport team morale by being visible, approachable and dependable.\nCore Management Expectations\nCore management expectations are detailed in a separate document and are in addition to the expectations as detailed in this job description.\nBehaviours & Attributes\nAssociate Client Services Managers are expected to demonstrate strong emerging leadership behaviours, including:\nTransitioning mindset Demonstrates a shift from individual contributor to team-focused leadership, balancing delivery with people support.\nApproachable and supportive leadership Creates a safe environment for questions, learning and feedback.\nSound judgement and self-awareness Recognises personal limits, seeks guidance when needed, and escalates appropriately.\nCalm and professional under pressure Responds constructively to challenges, setting a steady tone for others.\nCoaching orientation Supports development through explanation, feedback and encouragement, not just instruction.\nAccountability and reliability Takes ownership of responsibilities and follows through on commitments.\nGrowth mindset Actively develops leadership skills and is open to feedback and learning.\nSkills & Experience\nProven experience as a Senior or Principal Client Services Specialist.\nStrong technical understanding of Client Services activity and risk considerations.\nEmerging people leadership skills with a desire to develop further.\nClear communicator with the ability to support and influence colleagues.\nOrganised, dependable and professional in approach.\nCareer Progression\nThis role provides a supported pathway into full people management, with progression towards Client Services Manager supported through:\nConfidence and consistency in leading others\nStrong judgement and escalation awareness\nEffective delivery of team outcomes\nDemonstrated leadership behaviours and ownership\nPositive colleague and manager feedback\nLocation - Bristol / London / Cheltenham / Birmingham\nWhat do we offer in return?\nA career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:\nOur successes have all come from someone brave enough to try something new\n\nWe support each other in the small everyday moments and the bigger challenges\n\nWe are determined to make a positive difference at work and beyond\n\nReasonable adjustments\nWe're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.\nIf you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application - if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.\n*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.\nPermanent","description_format":"text","description_chars":6147,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Insurance Brokers & Agencies"],"lifecycle":[{"event":"open","at":"2026-10-27T05:29:04Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.618,"p_room":1,"age_days":5,"expected_fill_days":27,"reasons":["conf:5","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/dual-associate-client-services-manager-pensions","json_url":"https://alion.io/job/dual-associate-client-services-manager-pensions.json","meta":{"generated_at":"2026-10-31T08:46:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13154,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":717933},"rest":"https://alion.io/mcp/rest/get_company?id=717933"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdual-associate-client-services-manager-pensions"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdual-associate-client-services-manager-pensions"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdual-associate-client-services-manager-pensions"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dual-associate-client-services-manager-pensions\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdual-associate-client-services-manager-pensions"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3316371}},{"tool":"search_jobs","arguments":{"company":"dualinsurance.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3316371},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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