{"id":1708277,"url":"https://alion.io/job/dual-claims-handler","title":"Claims Handler","company":{"id":717933,"name":"DUAL","domain":"dualinsurance.com","url":"https://alion.io/company/dualinsurance","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":45,"ghost_share":0,"stale_share":0.667,"repost_share":0.044,"time_to_fill_p50_days":28,"computed_at":"2026-10-04T05:45:00Z"}},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milton Keynes, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":69000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":22},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false}],"status":"live","first_seen_at":"2026-10-02T15:59:04Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-04T23:28:52Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Who are we?\nHowden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.\nPeople join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden.\nSummary\nTo deliver an exceptional customer experience. \nTo handle claims in an efficient, pro-active and customer- focussed manner. \nTo be an ambassador of the Howden Claims Division. \nTo embrace and embody our CARE & FOCUS values and positively promote our proposition to Clients, Colleagues and Suppliers. \nKey Responsibilities\nHandle claims cradle to grave on both a delegated and non-delegated basis. \nEnsure an exceptional claim service is delivered to each and every Client. \nDeal with phone calls and correspondence efficiently. \nReview and if necessary challenge Insurer decisions on liability. \nResponsibility for your own claims portfolio ensuring you handle claims in line with our service level agreements, service standards, values and (where applicable) the delegated authorities. \nBuild relationships with our insurers, suppliers, clients and across Howden. \nSupport the team with knowledge share & coaching. \nEnsure that the Claims Manager is fully aware of all issues or complaints. \nEnsure that full compliance of our standards is maintained at all times. \nKeep up-to-date with new products and new markets. \nBe an advocate of Howden. \nTo be the main contact for certain Clients. \nSkills\nAccuracy and attention to detail. \nAbility to process work quickly and efficiently. \nAbility to prioritise work and meet deadlines. \nExcellent Client service skills. \nExcellent oral and written communication skills. \nGood literacy and numeracy (minimum of C or equivalent in English and Maths).\nAbility to gather and analyse information from the client. \nAbility to identify and respond appropriately to an individual client’s level of understanding. \nAbility to persuade and influence others. \nJob Scope\nThe role will be office based but will require regular travel for:\nClients/Insurer visits \nOff-site training \nDivision and Team events \nOther internal/external meetings \nKnowledge\nWorking knowledge of all the main classes of General Insurance and GDPR, FCA / FOS and the CII’s Code of Ethics. \nWorking knowledge of Howden product range, policy wordings and service standards. \nResponsibility for own personal development and for keeping own knowledge up-to-date by the use of extra-curricular reading, eLearning, in-house and external courses, and studying for professional qualifications in order to gain the required CPD points. \nExperience & Professional Qualifications\nMust have a minimum of 2 years’ experience in providing specialist advice in the insurance market. \nMust be qualified to a minimum of Cert CII (or gain the qualification within 18 months of joining). \nRegulatory\nAdhere to the principles set by the FCA. \nAdhere to Howden Private Client service standards and procedures, accepted good market practice and the CII Code of Ethics. \nTo work in the best interests of the Client at all times. \nEnsure compliance with the General Data Protection Regulations. \nEnsure all records and communications with Clients are accurately recorded and filed in the correct manner. \nComply with the Bribery Act 2010, and other such applicable regulations in place from time to time. \nEnsure that you do not breach any applicable sanctions imposed, or deal with embargoed entities. \nComply with relevant anti-money laundering regulations in place from time to time \nWhat do we offer in return?\nA career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:\nOur successes have all come from someone brave enough to try something new\n\nWe support each other in the small everyday moments and the bigger challenges\n\nWe are determined to make a positive difference at work and beyond\n\nReasonable adjustments\nWe're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.\nIf you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application - if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.\n*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.\nPermanent","description_format":"text","description_chars":5091,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance"],"lifecycle":[{"event":"open","at":"2026-10-02T15:59:04Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":28,"reasons":["conf:0","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-04T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/dual-claims-handler","json_url":"https://alion.io/job/dual-claims-handler.json","meta":{"generated_at":"2026-10-05T00:52:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1067,"day_limit":5000,"remaining_today":3933,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}