{"id":1965776,"url":"https://alion.io/job/dual-senior-infrastructure-engineer","title":"Senior Infrastructure Engineer","company":{"id":717933,"name":"DUAL","domain":"dualinsurance.com","url":"https://alion.io/company/dualinsurance","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":47,"ghost_share":0,"stale_share":0.638,"repost_share":0.021,"time_to_fill_p50_days":25,"computed_at":"2026-10-12T06:55:09Z"}},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":102000,"max_usd":199000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1413},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DNS","optional":false},{"name":"MPLS","optional":false},{"name":"Windows","optional":false},{"name":"Azure","optional":true},{"name":"Crowdstrike","optional":true},{"name":"DHCP","optional":true},{"name":"Hyper-V","optional":true},{"name":"Incident Management","optional":true},{"name":"PowerShell","optional":true},{"name":"Service Desk","optional":true},{"name":"VMWare","optional":true}],"status":"live","first_seen_at":"2026-10-06T17:25:50Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-12T18:43:35Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Who are we?\nHowden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.\nPeople join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden.\nJob Description-SeniorInfrastructureEngineer\nLocation: Minneapolis\nRole Summary\nUSRegionalrole in anever-growingregion for Howdencovering Infrastructure Support\n\nThiskeyrole forms part of a distributed, globalinfrastructureoperationsteam thatis responsible forthe continuedavailability and support ofa hybridon-premisesand cloudinfrastructure.\n\nSpecifically,working withina globalITinfrastructureteam,providingsupportforlocalCloud,DataCentre,and networkinfrastructurebydrawing upontheir wealth ofpractical and technical experiencesupportwithin the US.\n\nThis is a hands-onrole andwill workwithinafast-pacedenvironmentsupporting theUS region.\n\nJob Specific Skills Profile\nTechnicalskillsrequiredfor the role:\nDemonstrate extensive experience working as a cloud/infrastructure engineer or in similar IT roles.\n\nExtensive experience working with cloud technologies such as Microsoft AzureandM365.\n\nExtensive experience working with multi-site and multi forest Active Directory environments, grouppolicyand DNS.\n\nExtensive experience working with common Microsoft technologies such as patch management, mobile devicemanagementand monitoring systems.\n\nExtensive experience working with Windows desktop, including all levels of troubleshooting.\n\nExtensive experience working with cloud, server, desktop,networkand telephony providers.\n\nExtensive experience working withdatacenters\n\nGood knowledge of networking - Layer2/3, dynamic routing, MPLS andfirewallmanagement.Cisco,Palo Alto firewalls, CATO SD-WAN experience preferred.\n\nGood knowledge of IT security practices and the implementation of tools that provide event logging and alerting.\n\nDesirable Experience\nGood knowledge of Microsoft server technologies (Windows2022,2019, 2016, and 2012)\n\nGood knowledge of Active Directory, DHCP, DNS & Group Policy\n\nGood knowledge of SCCM andpatching\n\nGood knowledge ofNutanix/VMware/HyperV\n\nGood knowledge of Azure\n\nExperience with Office 365/CoreView\n\nExperience scripting for example PowerShell\n\nExperience with Anti-Virus technologies such asTanium/CrowdStrike\n\nKnowledge of identity management solutions such asEntraID\n\nKnowledge of proxy services such asNetskope\n\nKeyfactorPKI and certificate lifecycle management solutions, including certificate issuance, renewal, revocation, monitoring, and automation.\n\nAdministered and supported Imperva security solutions, including Web Application Firewall (WAF),\n\nThe role requires:\nDemonstrate examples of similar successful positions in the past.\n\nBe highly collaborative with the current team, managementstructureand business leaders.\n\nDemonstratea very highlevel of customer service and empathy to the customer issues.\n\nWorked in the insurance or financial services sector previously.\n\nDemonstrate a ‘Can-Do’ attitude.\n\nBe an excellent all-round communicator through verbal and written communication,possibly multi-lingualwith Spanish being highly desirable.\n\nCore Responsibilities for all Staff\nAchieve Results through Relationships with All Parties\nDeliver a personal performance that contributes towards Group and/or Companyachieving theirobjectives.\n\nAchieve lasting relationships with all parties (internal clients, suppliers, third parties and other staff)\n\nDelivery of Service\nConsistently deliver an excellent and comprehensive service\n\nConduct and Integrity\nEnsure all dealings are carried out with integrity andprofessionalism.\n\nAct in utmost good faith,in accordance withGroup and/or Company policies and never risk the Company’s or the Group’sreputation.\n\nDevelopment and Professionalism\nContinuously develop skills and knowledge\n\nDevelop others where youare responsible fortheirperformance.\n\nMustpossessa passion for quality and continuousimprovement.\n\nAble to multi-task andprioritiseappropriately.\n\nGeneral Responsibilities\nClients\nDevelop strong relationships with the Business Units\n\nRespond to the Business Units’ requirements asappropriate.\n\nSupport the business units with their use of the ITsystems.\n\nBehave with all clients (both internal and external) fairly and ethically with excellent customerservice.\n\nTake ownership of issues and provide updates to users on outstanding issues.\n\nAdministration\nEnsure up to date records arealwaysmaintainedon the Group and Companysystems.\n\nInterpret instructions and issuesarising, andthen implement actions according to policies andprocedures.\n\nSupport\nProviding escalation support to the Group IT Service Desk\n\nEnsuring all changes to production services are subject to changecontrol.\n\nProducingand updatedocumentation to improve the efficiency and effectiveness ofsystems.\n\nConducting root cause analysis following unplanned disruptions to improve systemavailability.\n\nConduct Problem Management of repeat incidents affecting businessservices.\n\nExperience with incident management systems,identifyincident trends and gather relevant information systematically to troubleshoot and resolveissues.\n\nStrong analytical, problem solving anddecision-makingskills.\n\nCompliance\nEnsure compliance with all applicable Group and/orCompany policies andprocedures.\n\nEnsure correct authorisation is obtained and processes followed when required by the Group and/orCompany policies andprocedures.\n\nEnsure compliance with legal and regulatoryrequirements.\n\nEnsure that own performance,HR,and T&C records are up to date and meet the Group’srequirements.\n\nMaintainaccuraterecords and deal with correspondenceappropriately.\n\nEnsure compliance with Anti Bribery and Corruption policy andprocedures.\n\nWhat do we offer in return?\nA career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:\nOur successes have all come from someone brave enough to try something new\n\nWe support each other in the small everyday moments and the bigger challenges\n\nWe are determined to make a positive difference at work and beyond\n\nReasonable adjustments\nWe're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.\nIf you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application - if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.\n*Not all positions can accommodate changes to working hours or locations. 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