{"id":3677729,"url":"https://alion.io/job/dual-team-leader-nb","title":"Team Leader (NB)","company":{"id":717933,"name":"DUAL","domain":"dualinsurance.com","url":"https://alion.io/company/dualinsurance","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":54,"ghost_share":0.019,"stale_share":0.63,"repost_share":0.056,"time_to_fill_p50_days":28,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bury St Edmunds, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T11:50:36Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-04T05:35:48Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About DUAL\nWorking across 21 countries, DUAL has built a reputation as a specialist underwriting group and the market of choice for insurance intermediaries around the world. That’s how we have become one of the world’s largest international underwriting agencies (or MGAs) with US$3.4bn GWP.\nDUAL is part of Howden, a leading global insurance group with employee ownership at its heart. Founded in 1994, it provides insurance, reinsurance and underwriting services to clients ranging from private individuals to the largest multinational companies. The Group operates in 57 countries, employs over 24,000 people and manages premiums totalling US$50bn on behalf of its clients.\nTeam Leader (NB)\nRole overview\nLead and manage a team while performing the technical and trading responsibilities of a Senior Property Underwriter. Deliver agreed service and performance objectives through effective people management, workflow oversight, technical support and broker relationship management within a wholesale distribution model.\nRole responsibilities\nTeam Leadership & Performance\nSet clear team objectives and priorities aligned to business requirements.\nConduct regular one-to-ones, agree and follow up actions, provide constructive feedback and support development and career progression.\nManage routine performance, attendance and wellbeing matters within delegated management responsibilities and company procedures, involving the Associate Director and HR where required.\nCoordinate onboarding and training, promote an inclusive team environment and address concerns constructively.\nLead by example, setting the standard for behaviour, attendance and engagement, and hold the team to account.\nProvide cover for other Team Leaders and Associate Director (Operations) where required.\nService Delivery & Workload Management\nTake day-to-day responsibility for telephone service, timely and accurate document issuance, and performance measures appropriate to the team, such as agreed enquiry, quotation and referral turnaround times or renewal retention.Review queues, task lists, referrals and aged work throughout the day; allocate and redistribute work fairly according to capacity, competence, authority and priorities.\nCoordinate telephone cover, breaks and service commitments, prioritising urgent broker enquiries and time-sensitive cases.\nMonitor service shortfalls, take corrective action within the role’s remit and promptly escalate capacity, system, broker-service or conduct risks.\nUse service information and team feedback to investigate recurring operational issues, recommend improvements to workflows and systems, and support agreed changes.\nSenior Underwriting & Technical Referrals\nAssess, negotiate and underwrite in accordance with documented underwriting authority, underwriting guides, insurer requirements and company procedures.\nMaintain an allocated personal underwriting workload, including complex cases.\nAct as the team’s first point of contact for technical underwriting queries, referring onwards where higher authority or specialist guidance is required.\nIdentify recurring technical queries and share learning to support consistency and reduce avoidable repeat referrals.\nAppointment as Team Leader does not create or extend underwriting authority. The holder must remain within documented authority and sign-off status and must not override insurer requirements.\nCommunication & Collaboration\n· Act as the team’s operational contact, remain accessible during agreed working hours and communicate business updates clearly.\n· Maintain effective internal stakeholder relationships and work with other Team Leaders to ensure consistent standards, clear work ownership and effective handovers. Agree cross-team cover with the Associate Director and escalate unresolved resource conflicts.\nTrading & Distribution Channel Performance\nAgree appropriate performance measures with the Associated Director (Operations)\nMonitor performance and take improvement action where required.\nReview quote activity and conversion and / or renewal retention, , broker feedback and reasons for lost business; work with Business Development, underwriting management and support teams to increase business levels and address barriers.\nProactively manage broker relationships within the allocated channel, addressing service concerns and supporting commercially sound decisions without compromising appetite, pricing discipline, underwriting quality or regulatory requirements.\nUndertake any other reasonable duties, appropriate to the level of the role, as required by the Associate Director (Operations).\nBalance of responsibilities\nPersonal underwriting workloads and quotation targets will reflect the time required for leadership, people management, technical referrals and coaching, rather than assume the output of a full-time Senior Underwriter without these duties. Expectations will be reviewed as team size, referral demand and service requirements change.\nKey requirements\nMinimum Cert CII; five years’ property underwriting experience or three years’ non-standard property underwriting experience.\nEstablished residential property underwriting expertise, including complex risks, technical referrals, authority controls and clear decision recording.\nSound understanding of relevant insurance regulation, the responsibilities of a wholesale underwriter in supporting policyholder outcomes, and the systems, workflows and broker relationships of the relevant team.\nExperience leading, mentoring or coordinating colleagues, with the ability to conduct effective one-to-ones, coach and support development.\nStrong communication, relationship-building and prioritisation skills; ability to balance personal underwriting with team management.\nAbility to interpret service and conversion or retention information, investigate exceptions and take proportionate action.\nObjectives and review\nObjectives and numerical targets will be agreed separately and reviewed regularly, reflecting the balance of management and underwriting responsibilities.\nWhat do we offer in return?\nA career that you define.\nOf course, we offer a competitive range of rewards and benefits to support you, but we know you expect all that. \nWhat you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.\nOur culture: people first\nOur core values dictate how we live and work. We’re a group with independence and people at its heart - and a home for talent with a unique culture: the biggest small company in the world.\nBeing a people-first business has always been central to who we are. Our vision was to create an independent organisation with a distinctive culture that would survive and thrive through the people who shape it. Finding the most talented and entrepreneurial individuals to join the group has been, and will continue to be, key to our success.\n\nDiversity and inclusion\nAt DUAL, our people are our greatest strength. We are committed to building an open and inclusive culture where everyone feels trusted and that they belong. We work to ensure all candidates, employees, clients and business partners are treated with fairness and respect.\nWe want every candidate to be able to bring their best to the recruitment process, so if you require reasonable accommodation at any stage, please let us know and we will work with you to provide appropriate support.\nPermanent","description_format":"text","description_chars":7631,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Insurance Brokers & Agencies"],"lifecycle":[{"event":"open","at":"2026-11-03T11:50:36Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":28,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/dual-team-leader-nb","json_url":"https://alion.io/job/dual-team-leader-nb.json","meta":{"generated_at":"2026-11-04T18:36:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28607,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":717933},"rest":"https://alion.io/mcp/rest/get_company?id=717933"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdual-team-leader-nb"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdual-team-leader-nb"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdual-team-leader-nb"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dual-team-leader-nb\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdual-team-leader-nb"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3677729}},{"tool":"search_jobs","arguments":{"company":"dualinsurance.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3677729},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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