{"id":919890,"url":"https://alion.io/job/dualinsurance-operations-associate","title":"Operations Associate","company":{"id":717933,"name":"DUAL","domain":"dualinsurance.com","url":"https://alion.io/company/dualinsurance","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":45,"ghost_share":0,"stale_share":0.667,"repost_share":0.044,"time_to_fill_p50_days":28,"computed_at":"2026-10-04T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":95000,"period":"year","method":"role_country_seniority_unknown","sample_n":193},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-07-17T00:00:00Z","employer_posted_date":"2026-07-17","last_verified_at":"2026-10-04T23:28:52Z","board_verified":true,"closed_at":null,"days_open":80,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":80},"description":"Who are we?\nHowden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.\nPeople join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden.\nThe role\nAs a Operations Associate, you’ll provide senior-level operational support to the Howden M&A team, owning complex operational activity across the lifecycle of M&A insurance transactions. The role exists to ensure high-quality operational delivery, strong control and effective coordination from initiation through to premium settlement, while supporting brokers, clients and markets with confidence and judgement.\nWhat you’ll do\nOwn day-to-day operational support for M&A transactions from initiation through to settlement of premium.\n\nTake responsibility for the accurate and timely preparation, review and management of complex transaction documentation.\n\nAct as a key operational point of contact for clients, underwriters, brokers and internal teams.\n\nMaintain and oversee repository files, ensuring documentation is complete, accurate and appropriately stored.\n\nEnsure records on company systems are accurate, up to date and maintained to a high standard.\n\nSupport compliance with internal procedures, identifying and resolving issues proactively.\n\nMonitor post-completion deliverables and follow up to ensure obligations are met.\n\nSupport and guide junior team members on operational processes and documentation standards.\n\nAssist with client due diligence activities, applying judgement to identify and escalate issues where required.\n\nComplete and review data entry, data computation and operational updates on company systems and spreadsheets.\n\nSupport invoicing, payment tracking and monitoring of inward and outward payments, resolving discrepancies as they arise.\n\nBuild and maintain strong working relationships with brokers and markets to support effective transaction delivery.\n\nWho we’re looking for\nProven experience in a senior operational or transactional support role within insurance, financial services or a professional services environment.\n\nDemonstrable experience managing complex documentation and operational processes with minimal supervision.\n\nExperience acting as a trusted operational contact for internal and external stakeholders.\n\nStrong experience handling confidential information and applying sound judgement in sensitive situations.\n\nEvidence of managing competing priorities across multiple transactions and deadlines.\n\nExperience supporting or overseeing junior colleagues and maintaining team standards.\n\nStrong IT capability, with advanced experience using Microsoft Word, Excel and Outlook in an operational context.\n\nA degree or equivalent professional experience is desirable.\n\nExperience or exposure to insurance, M&A or transactional environments is desirable.\n\nStrong written and verbal English, with the ability to communicate information clearly.\n\nGood numeracy skills, with confidence working with figures or data relevant to the role.\n\nWhat do we offer in return?\nA career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:\nOur successes have all come from someone brave enough to try something new\n\nWe support each other in the small everyday moments and the bigger challenges\n\nWe are determined to make a positive difference at work and beyond\n\nReasonable adjustments\nWe're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.\nIf you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application - if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.\n*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.\nPermanent","description_format":"text","description_chars":4611,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance"],"lifecycle":[{"event":"open","at":"2026-09-14T23:41:42Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.212,"p_room":0.28,"age_days":79,"expected_fill_days":28,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-04T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/dualinsurance-operations-associate","json_url":"https://alion.io/job/dualinsurance-operations-associate.json","meta":{"generated_at":"2026-10-05T00:10:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":85,"day_limit":5000,"remaining_today":4915,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}