{"id":919422,"url":"https://alion.io/job/dualinsurance-operations-director","title":"Operations Director","company":{"id":717933,"name":"DUAL","domain":"dualinsurance.com","url":"https://alion.io/company/dualinsurance","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":44,"ghost_share":0,"stale_share":0.705,"repost_share":0.023,"time_to_fill_p50_days":28,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":93000,"max_usd":163000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":22},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-11T00:00:00Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-10-20T11:43:45Z","board_verified":true,"closed_at":null,"days_open":39,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":39},"description":"Who are we?\nHowden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.\nPeople join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden.\nOperations Director - Private Clients\nFlexible within the UK, with an expectation to be in our London office approximately two to three days per week. Regular in-person collaboration with Executive stakeholders is a key part of the role.\nWe're looking for an experienced Operations Director to help shape the next phase of growth for our Private Clients business.\nFollowing the integration of our Insurance, Mortgage and Wealth propositions, this role will play a pivotal part in building the operating model, leadership capability and transformation agenda required to support significant growth and long-term success. Working closely with the CEO, CFO and Executive Leadership Team, you'll be responsible for ensuring the business has the operational capability, scalability and resilience to support its ambitious plans, while delivering outstanding client, commercial and regulatory outcomes.\nBusiness Scale\nToday, our Private Clients business operates at scale and is entering a period of continued growth, transformation and integration:\nCirca 600 employees, with plans to grow to 900 over the next five years\n\n30 locations globally\n\nCurrent revenue of £90m, with a strategic plan to grow to £150m\n\nLeadership responsibility for a large operational function, including direct and indirect leadership\n\nOngoing acquisition, integration and business transformation activity\n\nThe Opportunity\nOur Private Clients business brings together Insurance, Mortgages and Wealth propositions, creating a significant opportunity to drive greater alignment across the organisation. A key priority will be driving integration across the business, helping previously separate propositions operate more effectively as one organisation while unlocking greater collaboration, consistency and efficiency.\nAlongside this, you'll lead a significant transformation agenda focused on improving business performance, enhancing customer outcomes, strengthening operational resilience and ensuring the business is positioned for sustained success.\nThis is a highly visible leadership role, offering the opportunity to influence strategic direction and play a central role in shaping the future of the business.\nKey Responsibilities\nLead and continually evolve the operating model to support growth, efficiency, scalability and service excellence.\n\nOwn the operational transformation agenda, ensuring initiatives are aligned to business strategy and deliver measurable commercial and operational outcomes.\n\nDrive improvements across productivity, service, quality, customer experience and cost performance measures.\n\nIdentify opportunities to leverage technology, data, automation and AI to enhance operational effectiveness and decision-making.\n\nLead the integration of acquired businesses and realise associated operational and commercial synergies.\n\nEstablish and maintain robust operational governance, risk and resilience frameworks.\n\nBuild and develop a high-performing Operations leadership team, fostering a culture of accountability, collaboration and continuous improvement.\n\nPartner closely with Executive stakeholders to influence decision-making and support the delivery of strategic objectives.\n\nWhat We're Looking For\nProven experience leading large-scale operational functions within Insurance, Wealth, Mortgages or other regulated financial services environments.\n\nExperience operating at a comparable level of organisational complexity, with responsibility for significant budgets, multiple management layers and geographically dispersed teams.\n\nA track record of delivering operational excellence, transformation and measurable business improvement.\n\nDemonstrable experience leading organisations through growth, integration, acquisition or operating model change.\n\nStrong commercial and financial acumen, with accountability for performance, efficiency and cost management.\n\nExperience building and developing leadership teams and creating high-performance cultures.\n\nHighly effective stakeholder management skills, with the ability to influence and challenge at Executive level.\n\nStrong understanding of governance, risk and regulatory requirements within customer-focused environments.\n\nThe ability to balance strategic thinking with hands-on delivery and execution.\n\nWhy Join Us?\nThis is an opportunity to influence the future of a business at a pivotal stage in its evolution. You'll join a leadership team responsible for bringing together Insurance, Mortgage and Wealth propositions into one integrated Private Clients business, shaping how it operates, grows and delivers for clients.\nWith revenue expected to increase from £90m to £150m and headcount growing from 600 to 900 employees, you'll play a central role in delivering the operational capability, transformation and leadership needed to support that ambition.\nWhat do we offer in return?\nA career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:\nOur successes have all come from someone brave enough to try something new\n\nWe support each other in the small everyday moments and the bigger challenges\n\nWe are determined to make a positive difference at work and beyond\n\nReasonable adjustments\nWe're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.\nIf you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application - if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.\n*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.\nPermanent","description_format":"text","description_chars":6635,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance"],"lifecycle":[{"event":"open","at":"2026-09-14T23:14:00Z"}],"visa":[],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.579,"p_room":0.55,"age_days":39,"expected_fill_days":28,"reasons":["conf:4","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/dualinsurance-operations-director","json_url":"https://alion.io/job/dualinsurance-operations-director.json","meta":{"generated_at":"2026-10-20T15:11:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17182,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":717933},"rest":"https://alion.io/mcp/rest/get_company?id=717933"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdualinsurance-operations-director"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdualinsurance-operations-director"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdualinsurance-operations-director"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dualinsurance-operations-director\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdualinsurance-operations-director"}]}