{"id":3854741,"url":"https://alion.io/job/dubai-chambers-associate-manager-corporate-excellence","title":"Associate Manager – Corporate Excellence","company":{"id":2103020,"name":"Dubai Chambers","domain":"dubaichambers.com","url":"https://alion.io/company/dubaichambers","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Management","role_family":"Management","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T04:18:45Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-13T08:28:55Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Job Purpose:\nTo implement the Business Process Management system across Dubai Chambers, and execute business process reengineering and improvement initiatives, and to support in implementing excellence awards, the corporate performance management framework, and organizational development (OD); and to align the organization and key business initiatives to the Chamber’s and Dubai Government’s strategic objectives and guidelines.\nKey Accountabilities:\nServices and Operations Improvement\nFacilitate service and operation model development opportunities for the continuous improvement of departmental services, systems, policies, processes and practices, considering international leading practices, to improve productivity and operational efficiency as per the 360 Dubai Model for service improvements.\n\nDevelop the annual service improvement plan, monitor execution and implementation, and share a report each quarter.\n\nSupport the development of the Department’s services to meet business requirements.\n\nQuality Management System (ISO Certifications)\nSupport in maintaining the ISO IMS (QHSE) certification and required documentation.\n\nSupport the Internal QMS Audit function, including selecting the internal audit team, training internal auditors, planning the annual internal and external audits in accordance with ISO 9001 requirements, leading and conducting internal and external QMS audits, communicating audit reports and findings to all departments, supporting departments in setting corrective actions (when needed), and following up on the closure of all non-conformities in collaboration with the internal and external audit teams and the Excellence Ambassadors.\n\nSupport departments in maintaining and acquiring new ISO certificates such as QHSE, Innovation, Governance and Business Continuity, by ensuring compliance with regulatory requirements and relevant procedures and controls across departments to fulfil ISO standards.\n\nManage and close all AFIs and corrective actions resulting from ISO audits.\n\nSupport ISO activities at all levels to ensure the availability of corporate performance management system processes and results at all stages.\n\nMaintain document control and coding for all organizational documents as per ISO standard requirements.\n\nBusiness Process Management\nSupport the business process management function, including process mapping and improving existing processes, supporting departments in developing new processes, and other related activities.\n\nFacilitate process workflow modeling to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases.\n\nReview information and trends to ensure that process outputs achieve the desired results and that services meet agreed service levels.\n\nConduct maturity assessments against process activities to highlight areas of improvement or concern.\n\nProvide critical input to support the development of the Department’s systems, policies, processes and procedures to meet business requirements.\n\nEnsure compliance with all Dubai Chambers policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.\n\nCorporate Performance Management\nSupport the full-cycle implementation of SLAs (Service Level Agreements), benchmarking with government bodies, and participation in local and international award-giving bodies.\n\nCreate a framework for periodic reporting and for identifying areas of improvement in operational performance parameters.\n\nFollow up on corrective actions related to SLAs, and ensure SLAs are modified and updated when needed.\n\nDubai Government Excellence Programs (DGEP)\nSupport Dubai Chambers in DGEP award preparations, including self-assessment, improvement plans, supporting departments based on leading practices and DGEP requirements, and submission of results.\n\nFollow up on corrective actions and develop a quarterly report to top management and the steering committee.\n\nQualification & Experience:\nMinimum Qualification\nBachelor’s degree in Industrial Engineering, Business Administration or another relevant field.\n\nCertified Internal ISO 9001 Auditor is preferable.\n\nCertified Internal ISO 22301 Auditor is preferable.\n\nMinimum Experience and Skills\n4-5 years of progressive experience.\n\nEstablished knowledge of various aspects of corporate performance management, business process reengineering, quality management systems, etc.\n\nKnowledge of diverse business processes in a wide range of industries.\n\nAbility to develop and design documents including training manuals, process outlines, flowcharts and implementation procedures.\n\nStrong project management and analytical skills.\n\nAbility to influence different levels within the organization.\n\nIndustry experience in a similar role is preferable.\n\nGood knowledge of the EFQM Business Excellence Model or similar models used in the UAE, e.g. DGEP, DQA, SKEA.\n\nProficiency in both Arabic and English.\n\nCompetencies:\nBusiness Process Management\n\nBusiness Process Reengineering\n\nStrategic & Corporate Performance Management\n\nQuality Management\n\nOrganizational Awareness\n\nInternal Audit\n\nConsulting & 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