{"id":3358887,"url":"https://alion.io/job/dubak-electrical-it-help-desk-technician","title":"IT Help Desk Technician","company":{"id":4422700,"name":"Dubak Electrical","domain":"dubakelectrical.com","url":"https://alion.io/company/dubakelectrical","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"C","score":67,"open_postings":18,"ghost_share":0.556,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["La Grange, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":89000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":608},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Active Directory","optional":true},{"name":"Windows Server","optional":true}],"status":"live","first_seen_at":"2026-10-27T20:39:54Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-05T23:08:54Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":8},"description":"Dubak Electrical Group is looking to hire a full-time Information Technology Help Desk Technician to join our team in LaGrange, Illinois.\nThis position provides support to end users on a variety of issues through identifying, researching, and resolving technical problems, along with responding to telephone calls, e-mail, and personnel requests for technical support. The IT Help Desk Technician will install, configure, test, maintain, monitor, and troubleshoot end-user computer equipment, and related hardware and software.\nTo succeed in this role, the individual should have excellent technical, time management, and communication skills, as you'll collaborate with clients, internal teams, and other stakeholders across the organization.\nIT Help Desk Technician Primary Roles & Responsibilities, but not limited to:\nProvide first-level technical support for employee hardware, software, connectivity, and general IT issues.\nReceive, document, troubleshoot, and resolve Help Desk tickets in accordance with established IT procedures and service expectations.\nMaintain the IT ticketing system by ensuring tickets are properly documented, categorized, assigned, updated, and closed in accordance with established IT procedures.\nEscalate issues to higher-level IT staff when additional technical knowledge or administrative access is required.\nAssist with new employee IT setups, including laptops/desktops, monitors, keyboards, mice, headsets, cameras, iPhones, iPads, and other assigned equipment.\nAssist with basic user account setup, password resets, and access requests under the direction of senior IT staff.\nInstall, configure, and troubleshoot Windows workstations and approved business applications.\nInstall approved software, operating system updates, drivers, and patches as directed by the IT Manager.\nProvide Microsoft 365 and Outlook support to end users.\nTroubleshoot basic network and connectivity issues, including wired connections, Wi-Fi, VPN connectivity, and network printers.\nMaintain and support IT peripheral equipment in local offices, including printers, scanners, conference room equipment, and other devices.\nTrack computers, mobile devices, peripherals, and other IT equipment using the company's asset tracking system.\nMaintain IT equipment and supply inventory and notify management when additional equipment or supplies are required.\nAssist with employee onboarding and offboarding activities as directed.\nCreate and maintain documentation for common technical issues, processes, and procedures.\nCommunicate clearly and professionally with employees, IT staff, management, and vendors when necessary.\nProvide excellent customer service by understanding user issues and working toward timely resolution.\nAssist IT Technicians and the IT Manager with IT projects and system deployments as needed.\nFollow established IT security policies, procedures, and escalation requirements.\nContinue developing technical knowledge and IT troubleshooting skills through hands-on experience and training.\nPerform other IT-related tasks and duties as assigned by management.\nJob Requirements and Skills:\nStrong interest in Information Technology and willingness to learn and develop new technical skills.\nUnderstanding of computer hardware, Windows operating systems, software installation, and troubleshooting.\nUnderstanding of computer networking concepts.\nFamiliarity with Microsoft Office applications, including Outlook, Word, Excel, and Teams.\nFamiliarity with Microsoft 365 is preferred.\nPrevious Help Desk, technical support, internship, or customer service experience is preferred but not required.\nExposure to Active Directory, Windows Server, LAN/WAN, VLANs, VPNs, switches, firewalls, or VoIP systems is a plus.\nCompTIA A+, Network+, Microsoft, or similar entry-level IT certification is a plus but not required.\nAbility to follow documented procedures and technical instructions.\nAbility to document troubleshooting steps and resolutions accurately.\nStrong problem-solving and organizational skills.\nAbility to work in a fast-paced environment and manage multiple priorities.\nStrong interpersonal and communication skills with the ability to communicate clearly and respectfully with end users.\nDependable and able to work effectively both independently and as part of an IT team.\nAbility to maintain confidentiality when working with company systems, accounts, and information.\nValid driver's license and reliable transportation required for travel between company locations when necessary.\nEducation/Experience:\nHigh school diploma or equivalent required.\nAssociate degree, technical school education, or coursework in Information Technology, Computer Science, Cybersecurity, Networking, or a related field is preferred but not required.\n0-1 years of IT-related technical experience with relevant experience in windows workstations, windows servers, network switching, firewalls, and VPNs\nBenefits:\nCompetitive Salary\nComprehensive Benefits, including Medical, Dental, Vision, Life, Short-Term Disability, Long- Term Disability, among other voluntary options\nPaid Time Off\n401(k) and Profit Sharing\n(6) Paid Holidays\nTraining Reimbursement Program\nPositive Work/Life Balance\nOpportunities for Advancement\nDubak Electrical Group, LLC and its affiliates is an Equal Opportunity Employer. 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