{"id":1210053,"url":"https://alion.io/job/duboischemicals-paper-mill-technical-account-manager-in-lewiston-id","title":"Paper Mill Technical Account Manager In Lewiston, ID","company":{"id":2684333,"name":"DuBois Chemicals","domain":"duboischemicals.com","url":"https://alion.io/company/duboischemicals","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-25T05:45:01Z"}},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":112000,"max_usd":221000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":155},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-02-09T00:00:00Z","employer_posted_date":"2026-02-09","last_verified_at":"2026-09-25T22:04:52Z","board_verified":true,"closed_at":null,"days_open":229,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":228},"description":"It's fun to work in a company where people truly BELIEVE in what they are doing!\nWe're committed to bringing passion and customer focus to the business.\n*** Job location is on site in Lewiston, Idaho***\nDuBois Chemicals is seeking an experienced high-level Technical Account Manager (TAM) to bridge the gap between the company’s technical paper and pulp product offerings and its customers’ needs; acting as a technical advisor to key Dubois customer accounts, ensuring that operational challenges are clearly defined and that the solutions implemented are achieving the full potential in improving the customer’s operations.\nThe TAM is responsible for leveraging deep paper mills operational knowledge, DuBois product knowledge, proactive problem-solving and relationship building to drive adoption and retention of DuBois chemistries at high-value accounts. TAM will work closely with Sales, Portfolio, Research and Development (R&D), and support functions to accomplish their goals. Demonstrate the company’s core competencies of communication, customer focus, innovation, integrity & ethics, lean & safety, and passion to succeed.\nDuBois brands have been recognized as the technical leader for over one hundred years with unparalleled technology and service. No other company offers the performance value of our product offerings. Our laboratories continue a tradition of developing innovative technologies that are on the cutting edge of continuous improvement for the manufacturing industry. DuBois scientists are globally located in Research & Development (R&D) Centers of Excellence to better serve our customers’ needs. Their combined knowledge and application expertise contribute to the performance and value our customers have come to expect.\nKEY RESPONSIBILITIES:\nServe as the primary technical point of contact, building trust and strong relationships within paper mill accounts.\nEffectively offer strategic advice, best practices, and proactive recommendations for product implementation and optimization.\nAddress complex product-related queries, resolve issues quickly and minimize business disruption for the customer.\nMaintain in-depth knowledge of DuBois’ specialty chemical solutions and the customers’ unique technical environment.\nEducate customers on new features and best practices to drive optimal product adoption and usage.\nWork closely with the District Sales Manager to develop strategic account plans and manage an opportunity pipeline in Customer Relationship Management (CRM).\nLead technical check-ins and actively participate and contribute during Business Reviews ensuring clear quantification and articulation of the value DuBois’ solutions create for the customer.\nEffectively collaborate with the customer and our company internal teams (Sales, Service, R&D, Portfolio Management) to ensure we are delivering on our promises to the customer.\nProvide regular feedback from the customer to the Portfolio Management and Research & Development teams.\nConsistent presence at customer site to ensure adequate service and support coverage, prevent churn and increase sales and profitability.\nMust be able to perform the essential functions with or without accommodation.\nMINIMUM QUALIFICATIONS:\n10+ years’ experience with Paper and Pulp specialty chemical solutions, technical support, and account management is required.\nExcellent customer service skills to build and maintain positive customer relationships.\nAbility to solve customers’ technical challenges and assist with improvement process utilizing product knowledge.\nDocument and communicate service findings for every customer visit within CRM.\nGoal oriented and initiative-taking approach to seeking new business.\nCritical thinking and problem-solving skills with attention to detail.\nProficient in performing technical/mechanical on-site testing.\nExcellent communication (oral, written) and presentation skills.\nProficient in Microsoft Office and Customer Relationship Management (CRM) and analytical tools\nAbility to work independently with minimal supervision.\nAbility to travel up to 25% including overnight travel.\nEDUCATION QUALIFICATIONS:\nBachelor’s degree in Chemical Engineering, Paper Science Engineering, or related discipline is preferred.\n\nDuBois provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, gender expression, genetic information, service in the military, veteran status, or any other protected status in accordance with applicable federal, state, and/or local law and/or regulation.","description_format":"text","description_chars":4675,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Paper & Pulp Manufacturing","Biotechnology","Water Utilities","Chemical Manufacturing"],"lifecycle":[{"event":"open","at":"2026-09-25T03:38:59Z"}],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.23,"p_room":0.28,"age_days":228,"expected_fill_days":20,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-09-25T05:45:01Z"},"pay":null,"html_url":"https://alion.io/job/duboischemicals-paper-mill-technical-account-manager-in-lewiston-id","json_url":"https://alion.io/job/duboischemicals-paper-mill-technical-account-manager-in-lewiston-id.json","meta":{"generated_at":"2026-09-26T02:32:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2667,"day_limit":5000,"remaining_today":2333,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}