{"id":776628,"url":"https://alion.io/job/duel-customer-support-specialist","title":"Customer Support Specialist","company":{"id":673690,"name":"Duel","domain":"duel.com","url":"https://alion.io/company/duel-5","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":9,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["MT"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-04-21T00:00:00Z","employer_posted_date":"2026-04-21","last_verified_at":"2026-10-12T18:49:41Z","board_verified":true,"closed_at":null,"days_open":174,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":174},"description":"Duel is the purest, fairest casino ever built. The Vatican of gamba. We're waging war on scammers and shady operators - and we need someone to keep the lights on and degens happy while we do it.\nThe role\nYou are the frontline. Live chat, social, community, bug reports, escalations, crisis management, feature testing, process improvement - all of it. You're not a ticket-closer. You're the voice, the watchdog, and the fixer.\nEvery user at Duel is a VIP. Act accordingly.\nIf you need AI to talk to people, go work for a competitor. If raising an issue once and hoping someone fixes it sounds fine to you, same.\nWhat you'll do\nOwn live chat five days a week minimum, plus when things kick off outside hours\nManage socials and community platforms\nActively test the site - find bugs, raise them, follow up until they're dead\nTest new features before they ship\nHandle escalations and edge cases - nothing gets dropped\nManage crisis situations solo\nSpot root cause issues and fix the process, not just the symptom\nGet involved everywhere. Laziness won't last here.\nWhat you'll need\nA brain\nThick skin - users will insult you and worse\nAbility to stay calm when everything is on fire\nGenuine desire to help people, not just close tickets\nTroubleshooting instincts and attention to detail\nComfortable with crypto\nSupport experience preferred, remote experience a plus\nCome keep the cult running.","description_format":"text","description_chars":1389,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Malta","iso":"MT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-09-11T23:11:55Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.241,"p_room":0.28,"age_days":174,"expected_fill_days":26,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/duel-customer-support-specialist","json_url":"https://alion.io/job/duel-customer-support-specialist.json","meta":{"generated_at":"2026-10-12T22:13:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":36415,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673690},"rest":"https://alion.io/mcp/rest/get_company?id=673690"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fduel-customer-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fduel-customer-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fduel-customer-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/duel-customer-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fduel-customer-support-specialist"}]}