{"id":37377,"url":"https://alion.io/job/duffel-technical-support-engineer-api","title":"Technical Support Engineer (API)","company":{"id":8528,"name":"Duffel","domain":"duffel.com","url":"https://alion.io/company/duffel","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":52,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":60000,"max_usd":151000,"period":"year","method":"role_country_seniority_unknown","sample_n":2068},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false}],"status":"live","first_seen_at":"2026-07-31T12:23:35Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-23T09:15:54Z","board_verified":true,"closed_at":null,"days_open":83,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":83},"description":"Manhattan, New York (Hybrid - 2 days onsite)\nWe are making travel effortless. Join us.\nWhether it’s to visit the people closest to us, starting an exciting adventure, or a career-defining business trip, travel is an essential part of our lives. Yet we've all experienced the aches and pains of getting to our destination. Today, more than 4 billion airline passengers rely on technology that hasn't kept up with the expectations of the modern connected traveller.\nThat’s why we’ve started to rebuild the infrastructure that underpins the travel industry. We’re on a mission to unravel travel - simplifying systems and building the tools that will make the future of travel effortless.\nWe were part of Y Combinator S18's cohort and we are backed Benchmark, Blossom, Index Ventures and Kima Ventures. A fantastic set of investors that has helped build some of the world's largest companies.\nSomething to consider when reading this job advert\nWe know people engage with job adverts differently. Some will view it as a checklist that needs to be at 100% before applying; others will see 60% as good enough. If you think you have what it takes but don't necessarily meet all the requirements on the job description, please still get in touch. We'd love to have a chat, learn more about you and see if it could be a great fit.\nWhat we're looking for in you\nAbility to learn and clearly explain a technical product or concept\n\nStrong written communication skills in English\n\nExperience delivering high-quality customer support for a technical product, or transferable experience in a customer-facing role\n\nExperience supporting business customers in a B2B environment, or willingness to develop this experience\n\nA professional, approachable communication style and a genuine willingness to help others\n\nConfidence communicating with a wide range of stakeholders across different roles and levels of experience\n\nCuriosity and a problem-solving mindset\n\nFamiliarity with support tools such as Zendesk and Jira (or similar platforms)\n\nNice to have: experience in a customer support role within the travel industry\n\nWhat you'll be doing\nDevelop a strong understanding of Duffel’s products and share your knowledge with customers and internal teams\n\nRespond to and, where needed, escalate technical support requests submitted via email or chat\n\nExplain technical concepts clearly so customers can confidently use our products\n\nCommunicate with customers in a timely, professional, and clear manner to meet internal and customer service expectations\n\nCreate and maintain product support documentation to help customers find answers independently\n\nCollaborate with Duffel’s technical teams and travel suppliers to resolve customer issues\n\nShare common support trends and insights to help inform product improvements and future development\n\nWhy You’ll Love Working at Duffel\nWe believe in true ownership. That’s why every permanent employee gets equity in the business.\nPerks That Actually Matter:\nTravel Allowance: We literally pay you to get out of town and explore the world.\nWork From Anywhere: Flexibility is built in. Work remotely, or take advantage of our Sabbatical Policy.\nElectric Car Scheme: Roll up in a brand-new EV with eco-friendly tax savings.\nWork-Life Harmony: Flexible bank holidays, generous family leave, and a dedicated volunteering day.\nGrowth Tools: Paid study days to level up your skills, plus a solid pension and cycle-to-work scheme.\nHealth & Wellbeing: Private healthcare, eye test cover, and season ticket loans.\nFamily Leave (maternity, paternity and adoption)\nThe Details\nLocation: Manhattan, NYC - Hybrid\nInterview Process: Simple & transparent: (change accordingly to role)\nRecruiter Screen\n\nHiring Manager Chat\n\nTechnical Case Study\n\nFinal Stage Interview. \n\nWe are an equal opportunities employer. We believe that the key to our success is employing a diverse team, that's why recruitment decisions are only based on your experience and skills. We value your ability to problem solve and build amazing things so we welcome applications for everyone - regardless of age, sex, disability, sexual orientation, race, religion or belief.\n Note to recruitment agencies Duffel does not accept speculative CV's from external parties. Any unsolicited CV's sent to us will be treated as property of Duffel, and any attached terms and conditions associated with these CV's will be null and void.","description_format":"text","description_chars":4406,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel Technology"],"lifecycle":[{"event":"open","at":"2026-07-31T12:23:35Z"},{"event":"close","at":"2026-09-21T13:24:32Z"},{"event":"reopen","at":"2026-10-16T19:15:57Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.528,"p_room":0.36,"age_days":83,"expected_fill_days":52,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/duffel-technical-support-engineer-api","json_url":"https://alion.io/job/duffel-technical-support-engineer-api.json","meta":{"generated_at":"2026-10-23T10:56:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16638,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8528},"rest":"https://alion.io/mcp/rest/get_company?id=8528"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fduffel-technical-support-engineer-api"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fduffel-technical-support-engineer-api"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fduffel-technical-support-engineer-api"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/duffel-technical-support-engineer-api\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fduffel-technical-support-engineer-api"}]}