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Reporting to the Senior Director, Engineering, this role partners closely with DevOps Engineers, SREs, and Software Engineers to support and enhance the ConnectED Cloud and ConnectED Reach platforms. This is a hybrid role with approximately 50% focus on DevOps and platform operations and 50% focus on software development, leveraging automation, cloud technologies, and AI-assisted development practices to deliver reliable, scalable, and secure solutions.\nKey Responsibilities:\nOwn and enhance the reliability, scalability, security, and operational readiness of production and non-production environments. \nBuild and maintain Infrastructure as Code (IaC), configuration management, CI/CD pipelines, deployment automation, and operational tooling.\nCollaborate with Engineering, Product, QA, Security, and Cloud teams to support releases and production deployments.Implement and improve monitoring, observability, logging, alerting, and incident response processes.\n\nTroubleshoot issues across Linux and Windows systems, networking, DNS, SSL/TLS, web servers, databases, APIs, and cloud platforms.\nSupport cloud migration, platform modernization, vulnerability remediation, patching, disaster 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