{"id":2650345,"url":"https://alion.io/job/duncan-solutions-product-analyst-client-conversion","title":"Product Analyst - Client Conversion","company":{"id":4377466,"name":"Duncan Solutions","domain":"duncansolutions.com","url":"https://alion.io/company/duncan-solutions","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":100000,"currency":"BRL","period":"year","gross":null,"usd_annual":19843},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Claude","optional":false},{"name":"Confluence","optional":false},{"name":"Harbor","optional":false},{"name":"Jira","optional":false}],"status":"live","first_seen_at":"2026-10-15T21:27:31Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T06:33:12Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Join Our Team at Duncan Solutions, LLC\nDuncan Solutions, LLC, is a full-service transportation management company that focuses on connecting people, technology, and data to make cities more livable and efficient. As a leading provider of parking and tolling management solutions, we support municipal and commercial clients with citation processing, debt collection, DMV registered owner identification, back-office transaction processing, image review, customer service center and customer experience (CX) operations, integrated on-street parking management, and more.\nWORK LOCATION\nThis is a remote position with eligibility in the following states:AZ, CA, CO, CT, DE, FL, GA, IL, IN, IA, KS, LA, MD, MA, MI, MO, MN, NJ, NY, NC, OH, PA, SC, TN, TX, VA, WA, WI, WV, D.C. Candidates must reside in one of the following locations for consideration.\nPlease note: Duncan Solutions, LLC, does not provide visa sponsorship now or in the future. Candidates must be legally authorized to work in the United States without current or future sponsorship requirements.\nPAY TRANSPARANCY\nThis role will offer$70,000 - $100,000 annually, depending on experience, skills, and location.\nWORKING HOURS\nMonday-Friday 8:00 AM - 5:00 PM Eastern Standard Time.\nPOSITION SUMMARY\nThe Product Analyst, Client Conversion owns the requirements pipeline for moving clients from our legacy processing platform to our next-generation custom management platform. This role engages clients and the Customer Success team to capture, document, and validate requirements, and configures the system to support each conversion wave so delivery stays on timeline.\nESSENTIAL DUTIES AND RESPONSIBILITIES\nElicit and document client and Customer Success requirements for platform conversion.\nProduce build-ready artifacts: user stories, acceptance criteria, and process and data-mapping documentation.\nConfigure the system to support conversion waves, working alongside engineering.\nRun requirements validation and UAT support with clients and Customer Success ahead of each conversion wave.\nMaintain a groomed, prioritized backlog with the product lead.\nServe as the standing interface between clients, Customer Success, and engineering so requirements are no longer the bottleneck.\nParticipate in the creation and execution of test plans, including functional, integration, and regression testing.\nPerform troubleshooting, defect analysis, root-cause investigation, and remediation during conversion waves.\nCreate and maintain technical documentation, configuration guides, and operational procedures to support Customer Success post-conversion.\nOther duties as assigned.\nWhat You’ll Need to Succeed\nDemonstrated experience eliciting and documenting requirements with non-technical stakeholders.\nExperience configuring, testing, and supporting application platforms or enterprise software.\nSound analytical and problem-solving skills with the ability to assess systems end-to-end.\nAbility to translate ambiguous business needs into clear, actionable requirements and build-ready artifacts.\nStrong written and verbal communication skills with both technical and non-technical audiences.\nBeing proactive, self-motivated, and comfortable taking initiative and maintaining momentum.\nSome travel is required.\nEDUCATION / EXPERIENCE / SKILLS\nHigh School Diploma or GED from an accredited institution required.\n2-3 years in business analysis, product analysis, or requirements-heavy delivery roles.\nComfortable in an AI-assisted workflow, including drafting and refining requirements with tools such as Claude.\nPREFERRED\nBachelor’s degree in Business, Information Technology, Computer Science, or a related field.\nExperience in government or public-sector SaaS; parking, tolling, or collections domain a plus.\nFamiliarity with parking and tolling management systems or platform migration projects.\nProficiency with Jira and Confluence.\nPhysical Demands and Working Conditions\nThis role is primarily computer-based and may be performed in an office or remote work environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.\nWHAT WE OFFER\nDuncan Solutions, LLC, offers a professional environment, stability, upward mobility, and a wide breadth of benefits. We offer our full-time regular employees who meet eligibility criteria the following which include:\nMedical, Dental, & Vision Insurance\nMedical, Dental, & Vision Insurance\nHealthcare & Dependent Flexible Spending Accounts (FSA)\nHealth Savings Account (HSA) with Employer Contribution\nCompany Paid Life and AD&D Insurance\nCompany Paid Short- & Long-Term Disability\nEmployee Assistance Program (EAP)\n401(k) with Employer Match (Traditional/Roth/Safe Harbor)\nPaid Time Off\n10 Company Holidays\nPTO Accrual\nSick Time Accrual\nParental Leave\nJury Duty\nMilitary Leave\nBereavement\nOther Voluntary Benefits\nLife and AD&D Insurance for Employees/Spouse/Child(ren)\nCritical Illness\nAccident Insurance\nDependent Care Flexible Spending Account (DCFSA)\nDuncan Solutions, LLC is proud to be an Equal Opportunity Employer. We actively encourage applications from everybody. All qualified job applicants will receive consideration without regard to race, color, religion, creed, national origin, aboriginality, genetic information, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, veteran status, age, political affiliation or any other non-merit characteristic.\nPlease visit our website to learn more about us https://www.duncansolutions.com/\nTo view all of our current job opportunities, please visit\nhttps://businessprocessingsolutions.bamboohr.com/careers","description_format":"text","description_chars":5692,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Parental leave","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Smart Mobility","Debt Collection & Recovery"],"lifecycle":[{"event":"open","at":"2026-10-15T21:27:31Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":21,"reasons":["conf:3","win:early"],"computed_at":"2026-10-16T05:45:00Z"},"pay":{"stated_usd_annual":19843,"is_top_pay":false},"html_url":"https://alion.io/job/duncan-solutions-product-analyst-client-conversion","json_url":"https://alion.io/job/duncan-solutions-product-analyst-client-conversion.json","meta":{"generated_at":"2026-10-16T07:12:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4999,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4377466},"rest":"https://alion.io/mcp/rest/get_company?id=4377466"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fduncan-solutions-product-analyst-client-conversion"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fduncan-solutions-product-analyst-client-conversion"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fduncan-solutions-product-analyst-client-conversion"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/duncan-solutions-product-analyst-client-conversion\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fduncan-solutions-product-analyst-client-conversion"}]}