{"id":1954274,"url":"https://alion.io/job/dunnhumby-client-success-lead-2","title":"Client Success Lead","company":{"id":51494,"name":"Dunnhumby","domain":"dunnhumby.com","url":"https://alion.io/company/dunnhumby","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":47,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":63000,"max_usd":160000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-10-06T09:44:59Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-20T10:22:16Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"London, United Kingdom | Full-time | Hybrid\nAbout dunnhumby\ndunnhumby is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3,000 experts across Europe, Asia, Africa and the Americas, we partner with iconic businesses like Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro to turn data into growth, innovation and measurable value for their customers.\nTesco Insights\nOur Tesco Insights team turns the UK's richest source of shopper data - over 24 million Clubcard households - into the strategic intelligence that powers Tesco and its supplier partners. We help clients understand customers, shape ranges, optimise pricing and promotions, and unlock category growth through evidence-based decisions. \nAbout the Role\nWe're looking for a Client Success Lead to join our Tesco Insights team, helping supplier partners maximise the value they gain from customer data, insight and category expertise. You'll be responsible for building strong client relationships, identifying opportunities for growth, and ensuring clients achieve meaningful commercial outcomes through the effective use of dunnhumby's solutions.\nWorking across a portfolio of supplier clients, you'll collaborate with consulting, analytics and commercial teams to turn customer understanding into actionable recommendations that help clients make better business decisions.\nWhat You'll Be Doing\nAs a trusted partner to your clients, you'll play a key role in driving engagement, retention and long-term success.\nBuilding and maintaining strong relationships with stakeholders across supplier organisations.\nActing as the primary point of contact for client needs, opportunities and business challenges.\nTranslating customer insight and analytics into clear, actionable recommendations.\nIdentifying opportunities to expand client engagement and increase the value delivered through Tesco Insights solutions.\nPartnering with internal consulting, analytics and commercial teams to deliver outstanding client outcomes.\nWhat We're Looking For\nWe're looking for someone who enjoys building relationships, solving business problems and helping clients succeed.\nExperience managing clients within retail, FMCG, data, analytics, category management or insights environments.\nStrong stakeholder management skills with the ability to influence and build credibility at multiple levels.\nCommercial awareness and an understanding of how customer insight drives business performance.\nExcellent communication and presentation skills, including the ability to tell compelling stories with data.\nA collaborative approach and a passion for delivering exceptional client experiences.\nYou'll Thrive If You…\nEnjoy working directly with clients and helping them achieve measurable business outcomes.\nAre naturally curious about customer behaviour, retail trends and category performance.\nCan simplify complex information into clear recommendations and actions.\nTake ownership, build trust quickly and thrive in a fast-paced environment.\nWhat You Can Expect From Us\nWe won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.\nAnd we don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process - please let your recruiter know what adjustments would help.\nUK Benefits\nHealthcare & Protection: Flexible allowance, private medical insurance through Vitality, life assurance, income protection and critical illness cover. \nRetirement Savings: Aviva pension scheme with employer matching contributions up to 7.5%. \nWellbeing Support: Access to the Wellness Hub plus confidential employee assistance support for employees and their families. \nLifestyle Benefits: Cycle to Work scheme, technology purchase programme, travel insurance options, dental cover and employee discounts. \nTime Off: 25 days' holiday plus public holidays, holiday buy scheme, early Friday finishes and a day off for your birthday. \nOur approach to Flexible Working\nAt dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.\nWe believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.\nForfurtherinformationabouthowwecollectanduseyourpersonalinformationpleaseseeourPrivacyNoticewhichcanbefound (here)","description_format":"text","description_chars":5108,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Health insurance"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Advertising","Customer & Retention Analytics","Retail & Pricing Analytics"],"lifecycle":[{"event":"open","at":"2026-10-06T11:35:34Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-20T06:21:30+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":13,"expected_fill_days":47,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/dunnhumby-client-success-lead-2","json_url":"https://alion.io/job/dunnhumby-client-success-lead-2.json","meta":{"generated_at":"2026-10-20T11:00:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12041,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51494},"rest":"https://alion.io/mcp/rest/get_company?id=51494"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdunnhumby-client-success-lead-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdunnhumby-client-success-lead-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdunnhumby-client-success-lead-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dunnhumby-client-success-lead-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdunnhumby-client-success-lead-2"}]}