{"id":1234237,"url":"https://alion.io/job/duplo-reconciliation-and-settlements-manager","title":"Reconciliation and Settlements Manager","company":{"id":177509,"name":"Duplo","domain":"tryduplo.com","url":"https://alion.io/company/duplo","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Finance","role_family":"Finance","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lagos, Nigeria"],"countries":["NG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19000,"max_usd":42000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5927},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Basecamp","optional":false},{"name":"Google Sheets","optional":false},{"name":"Incident Management","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false},{"name":"Looker","optional":true},{"name":"Metabase","optional":true},{"name":"Power BI","optional":true}],"status":"live","first_seen_at":"2026-09-08T00:00:00Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-10-12T10:01:14Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"Duplo is a Lagos-based fintech startup that enables businesses in Africa to automate their spend management, simplify cross-border payments, and control business finances all on one platform.\nWe want to make B2B payments as simple as P2P payment apps. Most business payments in Africa are made offline….yikes. We are on a mission to transform this. We are backed by top investors including Point Nine, Tribe Capital, Commerce Ventures, Liquid2 Ventures, Basecamp Fund, Soma Capital, YCombinator, Oui Capital, and others.\nThis is a unique opportunity. You'll have the responsibility and resources to take a significant part in the creation of a paradigm-changing product that will impact millions.\nThe Reconciliation & Settlement Manager is responsible for ensuring the accurate, timely, and complete settlement and reconciliation of Duplo’s financial transactions across its banking partners, payment processors, payment schemes, merchants, and internal platforms.\nThe role serves as a critical control function within Operations, ensuring that funds processed through Duplo’s ecosystem are properly accounted for, settled to the appropriate parties, and fully reconciled across Duplo’s internal records and external partner statements.\nResponsibilities\n1. Settlement Management\nOwn the end-to-end daily settlement process for Duplo’s payment products, including payouts, collections, card acquiring, and other payment channels.\nEnsure merchants and other beneficiaries receive settlement within agreed SLAs.\nReview and validate settlement reports received from banks, payment processors, and other partners.\nPrepare and submit settlement files to banking partners where applicable.\nMonitor settlement processing from initiation through confirmation of beneficiary credit.\nInvestigate failed, delayed, partial, duplicate, or incorrect settlements and drive resolution.\nMaintain accurate records of all settlement activities and outstanding settlement positions.\nEnsure settlement processes comply with agreed commercial, operational, and regulatory requirements.\n2. Reconciliation\nPerform daily reconciliation of transactions across Duplo’s internal systems, bank accounts, wallets, payment processors, and merchant settlement records.\nReconcile transaction-level data against bank statements and provider settlement reports.\nIdentify discrepancies between transaction records, ledger balances, settlement files, and bank positions.\nInvestigate and resolve reconciliation breaks within agreed timelines.\nTrack outstanding reconciliation items and maintain an ageing report.\nEnsure all financial transactions are appropriately accounted for from transaction initiation through settlement.\nDevelop and maintain robust reconciliation controls to minimise financial leakage and operational risk.\n3. Liquidity & Funding Management\nMonitor liquidity positions across Duplo’s operational and settlement accounts.\nEnsure sufficient funds are available to support payout and settlement obligations.\nMonitor funding requirements across banking partners and payment providers.\nCoordinate with Finance and relevant stakeholders on funding and account movements.\nEscalate potential liquidity shortfalls or funding risks proactively.\nMaintain appropriate controls around movement of funds between Duplo accounts and partner accounts.\n4. Payment Provider & Banking Partner Management\nAct as a key Operations contact for Duplo’s banking partners and payment service providers on settlement and reconciliation matters.\nMonitor provider performance against agreed SLAs.\nEscalate recurring downtime, delayed reversals, failed transactions, settlement discrepancies, and other provider-related issues.\nFollow up on outstanding reversals, refunds, chargebacks, and recovery transactions.\nParticipate in partner reviews and provide operational performance reports and insights.\nWork with partners to improve settlement reliability and reduce operational exceptions.\n5. Exception & Incident Management\nOwn the investigation and resolution of settlement and reconciliation incidents.\nMonitor pending transactions and determine appropriate resolution based on transaction status and provider confirmation.\nCoordinate with Product and Engineering teams when system-related issues affect transaction processing or reconciliation.\nEnsure appropriate controls are applied before reprocessing transactions to prevent duplicate payouts or financial exposure.\nMaintain an incident and exception log with clear ownership, ageing, root cause, and resolution status.\nConduct post-incident reviews and recommend preventive measures.\n6. Payout & Transaction Operations\nMonitor payout transaction performance across Duplo’s payment providers.\nTrack transaction success rates, failures, pending transactions, reversals, and processing times.\nAnalyse provider routing performance and recommend improvements.\nSupport the development and implementation of payout reprocessing and exception-handling processes.\nEnsure transactions are processed within defined operational SLAs.\n7. Card Acquiring Operations\nSupport the operational settlement and reconciliation processes for Duplo’s card acquiring business.\nReconcile card transactions against acquiring bank settlement reports.\nMonitor authorisation, capture, refund, reversal, and settlement flows.\nWork with acquiring banks and internal teams to resolve settlement discrepancies.\nSupport merchant onboarding and operational readiness from a settlement perspective.\nEnsure merchant settlement processes are properly configured and validated before going live.\n8. Reporting & Analytics\nPrepare daily, weekly, and monthly settlement and reconciliation reports for Operations, Finance, and Management.\nTrack key metrics, including:Settlement accuracy\nSettlement SLA adherence\nReconciliation completion rate\nOutstanding reconciliation items\nProvider approval/success rates\nTransaction failure rates\nReversal and recovery status\nLiquidity position\nSettlement exceptions\n\nProvide insights into trends, operational risks, and areas requiring improvement.\nMaintain accurate dashboards and management reports.\n9. Process Improvement & Automation\nIdentify manual and inefficient processes within settlement and reconciliation operations.\nWork with Product and Engineering to automate settlement, reconciliation, exception management, and reporting processes.\nDefine business requirements for operational tools and dashboards.\nDevelop and maintain Settlement & Reconciliation SOPs.\nContinuously improve controls to reduce financial leakage, operational errors, and reconciliation breaks.\n10. Risk, Compliance & Controls\nEnsure settlement and reconciliation processes comply with Duplo’s internal policies and applicable Nigerian regulatory requirements.\nMaintain appropriate segregation of duties and approval controls.\nEnsure all settlement and reconciliation activities have adequate supporting documentation and audit trails.\nSupport internal and external audits by providing settlement records and reconciliation evidence.\nProactively identify operational and financial risks and recommend mitigating controls.\nTechnical and Professional Requirements\n8+ years’ experience in settlement, reconciliation, payment operations, treasury, or financial operations.\nExperience in fintech, banking, payment services, or related financial services.\nStrong understanding of the Nigerian payments ecosystem and hands-on experience with bank and payment provider settlements.\nExperience handling transaction exceptions, reversals, failed transactions, and financial discrepancies.\nExperience managing relationships with banks and payment service providers.\nExperience working cross-functionally with Product and Engineering teams.\nAdvanced Microsoft Excel/Google Sheets and strong data analysis and reconciliation skills.\nSQL knowledge is highly desirable, while experience with BI/reporting tools such as Metabase, Power BI, or Looker is an advantage.\nUnderstanding of payment APIs, transaction flows, wallets, ledgers, settlement files, NIBSS, card acquiring, and Visa/Mastercard settlement.\nStrong attention to detail, analytical thinking, problem-solving, and decision-making skills.\nDemonstrated ownership and ability to drive issues through to resolution.\nStrong stakeholder management and communication skills.\nProcess-oriented approach with the ability to build scalable and controlled operational processes.\nAbility to lead, manage, and develop members of the Settlement & Reconciliation team\nStrong written and verbal communication skills with 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