Call Center Agent

We are looking for energetic and customer-focused individuals to join our Call Center team. The selected candidates will be responsible for handling inbound and outbound calls, providing information to patients, scheduling appointments, directing inquiries to relevant departments, and maintaining accurate records while ensuring a high standard of customer service.

Key Responsibilities:

• Answer and manage patient calls professionally.

• Provide information regarding hospital services, appointments, and inquiries.

• Schedule and confirm appointments.

• Escalate complex inquiries to the relevant departments.

• Maintain accurate call records and patient information.

• Work on a roster basis, including night shifts.

• Deliver excellent customer service at all times.