{"id":2165453,"url":"https://alion.io/job/dutchbros-hroc-coordinator","title":"HROC Coordinator","company":{"id":1802497,"name":"DutchBros","domain":"dutchbros.com","url":"https://alion.io/company/dutchbros","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":86000,"period":"year","method":"role_country_seniority_unknown","sample_n":8841},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Microsoft Office","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-09T09:50:20Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-13T03:07:01Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.\nPosition Overview: \nAs the HR Operations Center Coordinator, you will work under close supervision and follow specific procedures and detailed instructions, via various platforms in our HR Operations Center (HROC). You will be expected to conduct business professionally, efficiently, and accurately. This position provides quality and timely customer service in response to incoming and outgoing inquiries, employee record management and employee lifecycle support which requires exceptional problem-solving skills, effective communication, and deep commitment to delivering a superior customer experience.\nKey Result Area:\nWork with internal teams to create recruitment materials that follow internal branding requirements in order to both attract and retain talent\nBe part of a team that serves as the first point of customer contact in the HR Operations Center for support and resolution for all Dutch Bros employees and escalates to appropriate channels when required.\nWork quickly, accurately and efficiently to process a steady volume of incoming inquiries while navigating through multiple systems by answering and resolving HROC customer requests including navigational support, employee record data management, employee life cycle management, and processing of HROC related transactions.\nSearches the HROC Knowledge Center for relevant information to provide accurate and consistent answers to incoming and outgoing inquiries and self-service tools.\nMaintains positive and respectful attitude while working independently and in a team environment\nReport to work on time and complete tasks as assigned accurately and on time\nPlease note job duties may change at any time due to business needs\nProvide a top-notch customer service response that is timely and doesn’t compromise the integrity or diminish the quality provided by the HROC department:\nTimely and Accurately categorize, document and respond to every customer inquiry utilizing the HROC Knowledge Center, to include but not be limited to, inbound transactions, texts, and calls promptly and efficiently as outlined by the required HROC performance metrics and Service Level Agreement (SLA).\nEstablish and maintain a high level of customer satisfaction, professionalism, patience, tact, courtesy, and empathy in all HROC transactions.\nEngage in problem solving to support continuous improvement initiatives.\nMaintains confidentiality of HROC and Dutch Bros employee information\nTransfers escalated HR inquiries and/or customer issues to appropriate channels when required:\nTransfer customers to the appropriate team when asked for advice, direction, or opinion on matters not covered in the HROC Knowledge Center.\nDelegates complex cases requiring interpretation to the appropriate HR Functional team if additional research or expertise is required.\nIdentify, address and transfer sensitive customer concerns and/or crisis situations to the appropriate team while maintaining a high degree of timeliness, sensitivity, compassion and confidentiality.\nOther duties as assigned\nSkills\nCompliance and Employment Laws\nCommunication \nOrganization \nPriority Management\nDetail-Oriented\nJob Qualifications:\nHigh School Diploma or GED equivalent, Required\nPleasant and professional written and verbal etiquette\nAble to follow standard procedures and script, execute predefined processes from detailed written or verbal instructions and apply knowledge of the process for follow-up and troubleshooting\nMust have strong typing, database entry skills, and ability to multitask \nAbility to maintain a positive attitude about workload and expectations, while working independently and in a team environment\nHave the discipline to work independently in the absence of immediate supervision\nMaintains attendance and punctuality according to HROC policies and procedures\nProficiency with Google Workspace (Drive, Docs, Sheets, and Slides) and/or MS Office Suite (Word, Excel, PowerPoint)\nLocation/Schedule Requirement:\nThis position may be considered for Full-Time Remote or Hybrid work arrangement based on Dutch Bros needs.\nShift Work (set schedule), required\nAvailable to work weekends, required\nBased on business needs and service requirements within HROC your job duties may change at any time\nPhysical Requirements:\nOccasionally move or lift office items \nMust be able to work in an office environment \nMust be able to communicate in an effective manner to perform job duties\nVision must be good or corrected in order to perform essential job duties\nHearing must be good or corrected in order to have the ability to understand information to perform essential job duties\nAbility to read and write in English in order to process paperwork and follow up on any actions necessary\nConstantly operates a computer and other office productivity machinery, such as calculators, copy machines, computers, and office equipment\nCompensation:\n$17.74 - DOE\nIf you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!","description_format":"text","description_chars":5265,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"Dutch","level":"All levels","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Catering & Food Services"],"lifecycle":[{"event":"open","at":"2026-10-09T09:50:20Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":33,"reasons":["conf:2","win:early"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/dutchbros-hroc-coordinator","json_url":"https://alion.io/job/dutchbros-hroc-coordinator.json","meta":{"generated_at":"2026-10-13T13:57:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21520,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1802497},"rest":"https://alion.io/mcp/rest/get_company?id=1802497"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdutchbros-hroc-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdutchbros-hroc-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdutchbros-hroc-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dutchbros-hroc-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdutchbros-hroc-coordinator"}]}