{"id":1226534,"url":"https://alion.io/job/dvara-pod-lead-customer-successproduct-implementation","title":"POD Lead - Customer Success/Product Implementation","company":{"id":1982129,"name":"Dvara","domain":"dvara.com","url":"https://alion.io/company/dvara","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"WP Job Openings","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India","Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ISO 27001","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-09T09:59:05Z","employer_posted_date":null,"last_verified_at":"2026-09-09T09:59:05Z","board_verified":false,"closed_at":null,"days_open":41,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":41},"description":"About Dvara Solutions:\n\nDvara Solutions is an ISO 27001:2022 certified and Great Place to Work recognized product company that enables financial institutions to deliver highly customer-centric and cost-effective digital financial services.\n\nOur flagship platform Perdix is a feature-rich, agile, end-to-end financial services solution designed to manage origination, servicing, and analytics across loans, savings, insurance, and payments. Perdix LP (Liquidity Platform) is an LMS-agnostic middleware built specifically for co-lending, enabling multi-lender loan components, blended rates, lender-specific workflows, and repayment structures. Complementing these, our AI product Dialog from the Perdix.AI suite enables structured, video-based personal discussions with automated transcription, multilingual support, and credit-system integrations to drive efficient decision-making and deeper reach-especially in underserved markets.\n\nTogether, these platforms support comprehensive customer lifecycle management, loan management, audit workflows, mobile-first operations, and advanced analytics, giving financial institutions a competitive, scalable, and compliant digital edge.\n\nJoin Dvara Solutions as a POD Leader, driving customer adoption and value through our fintech products. Experience in onboarding or product implementation is preferred.\n\nKey Responsibilities:\n\n- Build strong, long-term relationships with clients by understanding their business processes, goals, and challenges.\n\n- Serve as the primary point of contact for all post-sale activities and ongoing account management.\n\n- Organize and lead monthly steering committee meetings with key stakeholders to review product adoption, performance, feedback, and upcoming priorities.\n\n- Travel periodically to client locations for relationship management, product reviews, and strategic discussions.\n\n- Monitor product usage and client engagement; proactively address issues to ensure satisfaction, adoption, and retention.\n\n- Collaborate with internal teams (Support, Product, Engineering, Training) to resolve client concerns and deliver a seamless customer experience.\n\n- Capture structured feedback and insights from clients and share them with internal product and service teams for continuous improvement.\n\n- Identify opportunities for upselling and cross-selling in coordination with the sales team.\n\n- Maintain accurate account documentation, including success plans, communication logs, and engagement metrics.\n\nDesired Candidate Profile:\n\n- Experience working with clients in NBFC's, banks, lending, or fintech domain.\n\n- Good understanding of lending workflows and digital financial products.\n\n- Strong interpersonal, communication, analytical, and problem-solving skills.\n\n- Ability to manage multiple client accounts in a fast-paced, customer-facing role.\n\n- Willingness to travel periodically to client locations as required.\n\n- Customer-first mindset with a collaborative and solution-oriented approach.\n\n- Basic knowledge of SQL and comfort with data insights will be an added advantage.\n\nWhy Join Us:\n\nGain deep product, domain, and customer strategy exposure while working with cross-functional teams in a fast-growing product company. Grow your career toward leadership in Customer Success, Product Consulting.\nSkills\nClient Engagement, Client Management, Delivery Management, Client Relationships, Customer Success","description_format":"text","description_chars":3400,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services"],"lifecycle":[{"event":"open","at":"2026-09-25T13:06:44Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":0.6,"p_active":0.635,"p_room":0.45,"age_days":40,"expected_fill_days":26,"reasons":["seen:40","win:tail"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/dvara-pod-lead-customer-successproduct-implementation","json_url":"https://alion.io/job/dvara-pod-lead-customer-successproduct-implementation.json","meta":{"generated_at":"2026-10-20T12:19:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13599,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1982129},"rest":"https://alion.io/mcp/rest/get_company?id=1982129"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdvara-pod-lead-customer-successproduct-implementation"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdvara-pod-lead-customer-successproduct-implementation"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdvara-pod-lead-customer-successproduct-implementation"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dvara-pod-lead-customer-successproduct-implementation\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdvara-pod-lead-customer-successproduct-implementation"}]}