{"id":3324437,"url":"https://alion.io/job/dvi-solutions-field-service-engineer-workplace-technology-solutions","title":"Field Service Engineer (Workplace Technology Solutions)","company":{"id":6144,"name":"DVI Solutions","domain":"dvisolution.com","url":"https://alion.io/company/dvisolution","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":90,"open_postings":5,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":82,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T09:20:27Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-31T00:57:14Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Company Summary:\n Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence across Japan, Singapore, Thailand, Shanghai, Hong Kong, Philippines, Vietnam, India, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more.\nRole Overview\nWe are looking for a proactive and technically skilled Field Service Engineer to join our Workplace Technology Solutions team in the Philippines.\nIn this role, you will be responsible for the installation, testing, commissioning, maintenance, and troubleshooting of Audio-Visual (AV) and workplace technology systems at client sites.\nYou will play a key role in ensuring that our clients' systems operate efficiently and reliably by providing timely on-site technical support, resolving technical issues, and delivering excellent customer service.\nThe ideal candidate should have hands-on experience in AV or IT systems, strong troubleshooting capabilities, and good communication and documentation skills.\nKey Responsibilities\nInstallation, Testing & Commissioning\nPerform on-site installation, configuration, testing, and commissioning of AV and workplace technology systems, including projectors, video conferencing equipment, displays, audio processors, and control systems.\nEnsure all equipment and systems are installed and configured according to technical specifications and customer requirements.\nConduct system functionality checks and testing to ensure optimal performance before handover to clients.\nWork closely with project teams to ensure smooth implementation and delivery of solutions.\nPreventive & Corrective Maintenance\nConduct scheduled preventive maintenance to ensure the reliability and performance of AV and IT equipment.\nPerform corrective maintenance, including diagnosing technical faults, repairing equipment, and replacing defective components when required.\nIdentify potential technical issues and recommend appropriate solutions to minimise system downtime.\nEnsure maintenance activities are completed according to service schedules and customer requirements.\nOn-Site Technical Support & Troubleshooting\nProvide on-site technical support to clients, troubleshooting and resolving hardware, software, and connectivity issues.\nDiagnose and resolve technical problems involving AV systems, video conferencing platforms, network connectivity, and related workplace technologies.\nRespond promptly to service requests and technical incidents to minimise disruptions to client operations.\nEscalate complex technical issues to internal technical teams or vendors when necessary.\nClient Support & Training\nProvide technical guidance and basic training to clients on the operation and maintenance of AV and workplace technology systems.\nCommunicate effectively with clients to understand technical issues and provide clear explanations of solutions.\nMaintain positive client relationships by delivering professional, responsive, and reliable technical support.\nCollaborate with sales and project teams to understand customer requirements and recommend suitable technical solutions.\nDocumentation & Reporting\nPrepare and maintain accurate service reports, maintenance records, troubleshooting logs, and technical documentation.\nDocument technical issues, corrective actions, and recommendations for future reference.\nRecord client feedback and communicate recurring technical issues to relevant internal teams.\nEnsure all service activities are properly documented and completed in accordance with company procedures.\nContinuous Improvement & Technical Development\nStay updated on emerging AV technologies, workplace collaboration solutions, and industry best practices.\nDevelop technical knowledge of AV equipment, video conferencing platforms, and related IT systems.\nParticipate in technical training and product knowledge sessions to continuously improve troubleshooting and service capabilities.\nIdentify opportunities to enhance service efficiency, system reliability, and customer satisfaction.\nRequirements\nAV or IT Experience: Minimum 1 year of hands-on experience in AV, IT support, field service engineering, or a related technical role, with practical knowledge of hardware and software troubleshooting.\nOn-Site Technical Support: Demonstrated experience providing on-site technical support, including installation, maintenance, troubleshooting, or resolving technical issues at client locations.\nDocumentation & Communication Skills: Strong verbal and written communication skills, with the ability to prepare clear technical reports, document service activities, and communicate effectively with clients and internal stakeholders.\nExperience with AV systems, video conferencing equipment, networking, or workplace collaboration technologies.\nGood analytical and problem-solving skills, with the ability to troubleshoot technical issues independently.\nCustomer-oriented mindset with a strong sense of responsibility and professionalism.\nAbility to work independently at client sites while collaborating effectively with internal teams.\nGood organisational and time management skills, with the ability to handle multiple service requests.\nWillingness and ability to travel to client sites across the Philippines as required.\nWhy Join us\nOpportunities to work on regional projects with global brands.\nExposure to multinational clients, cross-border teams, and cutting-edge technology.\nExposure to solutions that include immersive video walls, hybrid meeting tech, collaboration tech, digital transformation, smart workspace integration and much more.\nTeam-oriented culture that encourages collaboration and continuous learning.\nInvolved in custom projects for high-profile clients, DVI offers opportunities to expand your portfolio and build a specialized skill set.\nA booming industry with the rise of hybrid workspaces and smart office 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