{"id":2363605,"url":"https://alion.io/job/dweckproperties-learning-and-operations-specialist","title":"Learning and Operations Specialist","company":{"id":4420100,"name":"Dweck Properties","domain":"dweckproperties.com","url":"https://alion.io/company/dweckproperties","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-01T14:57:18Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-15T14:27:17Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Description\nPosition Overview:\nThe Learning and Operations Specialist is a learning and operations professional who analyzes portfolio performance, identifies operational and training opportunities, conducts audits, recommends business improvements, and delivers targeted development and learning initiatives to improve property performance. As our Learning and Operations Specialist, you will use your passion and heart for customer service to infuse world-class service through the ongoing training, coaching, and development of our leasing and concierge teams. You will spend the majority of your time on-site across all properties in the portfolio, leading by example and showcasing our outstanding, servant-leadership heart at Dweck. Since service and sales go hand in hand, your trainings will include relationship-based trust building, the leasing and concierge role in a prospective and current resident's sales journey, and Yardi systems management, along with any uncovered opportunities to improve property performance.\nThis role pairs on-site coaching with a defined portfolio of operational analysis and auditing responsibilities conducted from the office. The two halves of the role feed each other - the weekly conversion analysis, resident survey and review deep dives, and audit work identify exactly which properties, agents, and behaviors need coaching, and the on-site days deliver that coaching where it counts. The Learning and Operations Specialist is responsible for providing an exemplary employee experience through the onboarding, coaching, support, and continuous learning and development of all leasing and concierge team members, both in the classroom and on the job, and facilitates onsite collaboration alongside property leaders in ensuring a seamless resident experience.\nThe Specialist is a culture role model; a leader who demonstrates and embodies our company values and evolved culture of engagement, empowerment, diversity, equity and inclusion, transparency, continual improvement, and thoughtful “think like an owner” change. As a visible subject matter expert within the Company, this role works closely with site leadership teams to deliver learning based on individual and team needs.\nWork Arrangement: Two days per week in office (HQ), three days per week on-site across the portfolio as a baseline, flexing week to week based on training demands and operational needs. Position is fully in-office. Onsite schedule will be set alongside your Manager and upheld with accountability.\nThis position is exempt and not eligible for overtime.\nKey Responsibilities:\nOn-Site Coaching & Training\nAssist as needed in leading new hire orientation across properties\nOwn the onboarding of Leasing and Concierge/Office new hires, especially focused around the first few weeks, as well as 30/60/90 day check-ins \nFacilitate recurring refresher and best practices trainings (sales, service recovery, fair housing, Yardi, etc.)\nLead virtual leasing and concierge learning sessions, plus lunch and learns, roundtable/group coaching, and interactive small group workshops\nSchedule training based on Property Manager requests and performance signals (customer survey scores, shop reports, online reviews, new technology rollout needs, etc.)\nDeliver onsite training in collaboration with onsite leaders based on secret shop or survey data trends\nProvide intensive on-site coaching, including side-by-side tour and closing support, at properties with low closing ratios\nHost monthly closing workshops for leasing consultants with low closing ratios\nOffer coaching around renewal best practices to maximize retention without sacrificing rents\nTrain team members on system platforms, including Yardi CRM/ChatIQ, Screening, AI leasing tools, RentCafe, Kingsley, and Paylocity\nSupport on-site training for technology rollouts alongside the Director of L&D, and Systems Support team\nBuild relationships among leasing and concierge team members across shifts to understand pain points and development goals\nShadow and coach Concierge members across all shifts to deliver an outstanding customer experience\nOperational Analysis & Auditing (conducted on HQ office days unless otherwise directed)\nLeasing Conversion / Closing-Ratio Reporting (weekly, with monthly roll-up): pull agent-level performance, queue management, and closing-ratio reports; build the monthly analysis of performance and identified gaps for the Operations team, and translate findings directly into the on-site coaching agenda\nResident Survey Analysis (bi-weekly): trend scores and comments by property against prior periods, isolate recurring service and sales themes, and summarize findings for the Operations team\nMove-In Lease File & Cycle Review (monthly): review each new file (lease, security deposit, ledger, move-in checklist, inspections, ID & Income Verifications); flag gaps for escalation and address root causes through training\nIn-House Transfers (bi-weekly): pull transfer activity, verify process execution per policy, and escalate gaps surfaced\nPending Applications (bi-weekly): monitor the pending application queue and application charges; flag denials, unscreened applications, aging conditionals, and unsigned leases\nConcierge Dashboard (monthly): audit open items and communicate outstanding tasks to owners with due dates\nResident Correspondence Letters and Templates (quarterly): audit letters in use against approved templates and required legal language; consolidate versions and retire outdated ones\nDweckcellence Walk Scoring & File Audits (per audit cycle, conducted during onsite visits): score properties against the service standard and complete file audits, converting findings into property-specific coaching plans\nAlongside the Marketing Department, Systems Support, and Sr. Director Learning & Development, own the portfolio's leasing performance metrics framework, including AI leasing platform measurement and AI vs. human attribution reporting\nReview renewal trackers (monthly): confirm that renewals are being executed timely and teams are prioritizing retention as much as new leasing \nPrograms & Content Development\nDevelop training resources such as job aids, video tutorials, and guides/forms for leasing and concierge teams\nDevelop sales scripts and process flows to support leasing performance and customer experience\nIdentify milestones for progression and create recognition programs and highlight success stories (e.g., Shop Club, Service badges, Paylocity impressions)\nMonitor new hire e-learning platform compliance\nMaintain and grow the on-site leasing and concierge mentorship programs\nPartner on Learning Summits to advance knowledge in sales strategy, customer experience, leadership, trust building, and communication\nAssist in piloting new training content on select properties before wider rollout alongside the Director of Learning and Development\nShare monthly leasing spotlights and a Concierge Connection newsletter with each team\nCo-host quarterly sales rallies with the Director of Learning and Development\nMentor interns (typically 2-3 per year from Virginia Tech) to support bench-building\nReporting & Collaboration\nMaintain and uphold a visible schedule of property assignments, embracing the daily accountability\nTrack and report on training completion and effectiveness by property\nSurface recurring on-site themes to the Learning & Development Team, Regional Managers, and the Sr. VP of Operations\nBring patterns, gaps, or inconsistencies from audits to the Learning & Development Team and Regional Managers and recommend next steps from a learning perspective\nMake recommendations on process, policy, and marketing based on on-site observations and customer feedback\nWork with confidence, using excellent judgment, and understand when to bring in additional resources\nRequirements\nKey Requirements:\nBachelor's degree (BS or BA) in Education, HR, Business Administration, Property Management, Hospitality, or related field preferred\nMinimum 5 years of experience in the multifamily industry \nIntermediate proficiency in Microsoft Excel, plus working proficiency in Outlook, PowerPoint, and Word\nExperience with Yardi; ability to read a resident ledger and lease file with accuracy\nAbility to read and analyze agent-level performance data and audit reports to determine where training will be best leveraged and what will have the greatest impact on the portfolio's results\nDemonstrated audit discipline: accuracy, follow-through, and comfort working recurring reports to a deadline\nSound knowledge of service excellence, sales effectiveness, performance management, and employee relations\nMust have a passion for service, sales, process, and training\nReliable transportation to travel across all properties\nStrong trust-based relationship building and facilitation/presentation skills\nOutstanding communication skills, written and verbal; active listening and diplomacy skills\nMust be a collaborator with high “EQ”; a team player who engenders a sense of fairness and respect in dealing with employees at all levels\nMust possess strong personal values and commitment to integrity and honesty\nMust have excellent time management and organizational skills\nMust possess initiative with a natural energy, motivation, and endurance to work in an entrepreneurial, evolving, fast-paced environment while being patient and ensuring the needs of each learner is a priority\nCommands presence and adapts communication style to fit and engage the audience\nEnsures successful delivery of training engagements with a high level of learner satisfaction\nWorks well under pressure, is able to handle multiple demands and competing priorities, and meets established deadlines\n*And any other duties as directed. This list is not all inclusive and will be adjusted to meet business needs.\nSalary Description\n$70,000 - $80,000/year with potential EOY bonus","description_format":"text","description_chars":9894,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-12T16:17:37Z"}],"visa":[],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.799,"p_room":0.9,"age_days":14,"expected_fill_days":24,"reasons":["conf:15","win:mid"],"computed_at":"2026-10-16T05:45:00Z"},"pay":{"stated_usd_annual":80000,"is_top_pay":false},"html_url":"https://alion.io/job/dweckproperties-learning-and-operations-specialist","json_url":"https://alion.io/job/dweckproperties-learning-and-operations-specialist.json","meta":{"generated_at":"2026-10-16T08:32:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6478,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4420100},"rest":"https://alion.io/mcp/rest/get_company?id=4420100"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdweckproperties-learning-and-operations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdweckproperties-learning-and-operations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdweckproperties-learning-and-operations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dweckproperties-learning-and-operations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdweckproperties-learning-and-operations-specialist"}]}