{"id":2103350,"url":"https://alion.io/job/dwp-solutions-patient-care-coordinator","title":"Patient Care Coordinator","company":{"id":3868401,"name":"DWP Solutions","domain":"dwpsolutions.com","url":"https://alion.io/company/dwpsolutions","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Andover, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":22,"max":25,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T17:42:44Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-13T15:52:58Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"The Patient Care Coordinator serves as the primary point of contact for IWP patients, building trusted relationships and supporting individuals who use our workers’ compensation pharmacy services. Reporting to the Manager of Patient Experience, this role partners closely with both patients and pharmacy staff to ensure a seamless, supportive experience.\nWhat You’ll Do\nServe as the first point of contact for patients through a combination of inbound and outbound calls \nRespond promptly and professionally to patient inquiries, concerns, and requests \nResolve customer issues and complaints using effective communication and proactive problem-solving skills \nDeliver exceptional customer service on every interaction, ensuring appropriate follow-up when needed \nAccurately document patient interactions and account details in a timely manner \nAdhere to Quality Assurance standards to consistently meet performance expectations \nFunctions as the main patient contact for all claim-related communications and updates\nStay current on policies, procedures, and industry or organizational changes, and communicate updates confidently\nWhat You’ll Need to Succeed\nStrong problem-solving, organizational, time management, and attention-to-detail skills \nExcellent verbal, written, and interpersonal communication skills \nAbility to efficiently and accurately convey information to patients and peers \nComfort working in a fast paced, team-oriented environment with frequent multitasking \nCommitment to maintaining high-quality, accurate documentation \nAdaptability to changing priorities and workload demands \nAbility to work a full-time schedule: \nMonday: 8:30 am - 5:00 pm\nTuesday: 8:30 am - 5:00 pm\nWednesday: 11:00 am - 7:30 pm \nThursday: 12:00 pm - 8:30 pm \nFriday: 10:00 am - 6:30 pm \nRotating Saturdays 8:00 am - 12:00 pm once fully trained \n3+ years of customer service experience (account management, call center, hospitality, or other client facing rolls) \nBilingual in English and Spanish (preferred) \nWhy Join IWP?\nAt Injured Workers Pharmacy (IWP), we’re more than just a pharmacy - we’re the Patient Advocate Pharmacy. Every day, we make a real difference in the lives of injured workers around the country by ensuring fast, hassle-free access along with No upfront or out-of-pocket costs for the medications they need.\nAs a specialized home delivery pharmacy focused on workers compensation, we partner with medical professionals, attorneys, and insurance carriers to help injured workers get back on their feet and living full, productive lives.\nBut what truly sets us apart? Our people. At IWP, you’ll find a team that’s passionate, driven, and united by a shared mission of helping injured workers in a time of need. We foster a culture of collaboration, open thinking, and yes - we have fun doing it.\nIf you’re looking for a career with purpose, a team that supports you, and a place where you can grow, IWP is the place to be. We offer competitive pay, outstanding benefits, and exciting opportunities for advancement. Check us out online at www.iwpharmacy.com.\nMake a Difference with IWP\nInjured Workers Pharmacy (IWP) is proud to be THE Patient Advocate Pharmacy, helping injured workers around the country access their prescription medications with ease. As a specialized workers’ compensation home delivery pharmacy, we collaborate with the legal, medical, and insurance communities to help injured workers return to a productive life. At IWP we believe in our service, but it’s the people who make it a great place to work. We value our employees and strive for a culture of teambuilding, open mindedness, and fun. If that sounds like something you’d like to be part of, we’d love to hear from you! Your compensation will include a competitive salary, generous benefits, and opportunities for growth and development.\nWe are dedicated to attracting and retaining top talent with competitive and fair compensation. The salary range for this role is $22/hr - $25/hr.\nIWP is an Equal Opportunity Employer. IWP does not discriminate on the basis of race, creed, color, religion, national origin, sex, sexual orientation, gender identity, age, physical or mental disability, or any other basis covered by appropriate law. All employment decisions are made on the basis of qualifications, merit, and business need. IWP is committed to providing reasonable accommodations for qualified individuals with physical and mental disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at . We will make a determination on your request for reasonable accommodation on a case-by-case basis.","description_format":"text","description_chars":4700,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":true},{"language":"English","level":"Proficiency (C2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Delivery"],"lifecycle":[{"event":"open","at":"2026-10-08T19:28:56Z"}],"visa":[],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.786,"p_room":0.75,"age_days":13,"expected_fill_days":19,"reasons":["conf:1","win:late"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/dwp-solutions-patient-care-coordinator","json_url":"https://alion.io/job/dwp-solutions-patient-care-coordinator.json","meta":{"generated_at":"2026-10-13T18:42:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28718,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3868401},"rest":"https://alion.io/mcp/rest/get_company?id=3868401"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdwp-solutions-patient-care-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdwp-solutions-patient-care-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdwp-solutions-patient-care-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dwp-solutions-patient-care-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdwp-solutions-patient-care-coordinator"}]}