{"id":3549914,"url":"https://alion.io/job/dwyeromega-technical-support-engineer-ii","title":"Technical Support Engineer II","company":{"id":2585903,"name":"DwyerOmega","domain":"dwyeromega.com","url":"https://alion.io/company/dwyeromega","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":{"grade":"A","score":97,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Westerville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-30T18:06:38Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-02T10:11:39Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Description\nAbout the Company\nDwyerOmega is a globally trusted leader in manufacturing innovative instrumentation solutions for the Process Measurement, Automation, Control and HVAC markets. With very strong brand recognition and high levels of customer loyalty, DwyerOmega has an unmatched reputation for providing customized solutions that meet and exceed customer needs. Our team of engineering experts help our customers select technical, and often configured, product solutions for their unique applications.\nRole Description\nThis position will work out of our Westerville, OH, location and will be providing product technical support for the Lake Shore Cryotronics product lines. This role delivers advanced technical assistance to customers, managing complex troubleshooting, service cases, RMAs, warranty evaluations, and CRM documentation while ensuring timely communication across all support channels. It also supports field installations and training, develops customer-facing technical resources and conducts performance consultations. Additionally, the position contributes to product and process improvements, collaborates with product managers and engineering teams, and may mentor other support personnel.\nKey Responsibilities\nProvide telephone/email technical support for customers including troubleshooting and documenting informational and technical troubleshooting cases. Follow the evolution of the support case through multiple exchanges and successfully close the case in the CRM system and complete all documentation requirements. \nEnter and maintain cases up to date in the CRM system and escalate as needed so that others may advance the case when necessary. \nSupport and maintain the shared Support inbox to ensure customer inquiries are answered in a timely manner.\nManage the entry and maintenance of Service Cases including RMAs and orders for product services and recalibration.\nProvide quotes and enter orders for production recalibration and repairs directly to customers and representatives.\nResolve customer problems and determine warranty eligibility based on order history and evaluate warranty versus non-warranty repairs when necessary.\nMay perform in-field systems installations, customer or representative training and field services. This activity includes planning visits, ensuring the installation site preparation checklist is completed prior to installation, tracking all non-conforming product issues through to completion and completing the installation documentation and customer sign-off. \nProvide customer feedback to quality and management teams using the quality system. \nProvide input/feedback to product managers on possible product improvements.\nIdentify deficiencies and recommend improvements to department processes, while supporting all group-related processes.\nDevelop troubleshooting guides, videos, and application notes to assist customers.\nConduct customer consultations to identify instances where our equipment is underutilized or used improperly and provide recommendations or modifications to optimize performance.\nProvide highest level resolution for customers by working directly with management and product managers to resolve specific issues.\nBenefits:\nComprehensive Insurance Package: Medical, dental, vision, prescription drug, life, short-term and long-term disability.\n401k Matching: Secure your future with our 401k matching program.\n Health Savings Account (HSA): Employer contributions to your HSA. A PPO plan option is available as well.\nGenerous Paid Time Off: Enjoy a healthy work-life balance starting at 15 days of PTO per year and 9 paid holidays.\nFitness Center: Stay active with our onsite fitness facility.\nTuition Reimbursement: Continue your education with our support.\nCareer Development: Opportunities for growth and advancement.\nRequirements\nRequired:\nAssociate degree in engineering technology or related discipline or 2+ years’ experience working directly in Lake Shore Cryotronics product support, customer service, logistics or manufacturing.\n2+ additional years of relevant technical support work and/or customer service experience.\n2-3+ additional years of technical diagnosing and troubleshooting experience (electronics equipment or vacuum systems experience preferred).\nProficiency in Microsoft Suite.\nStrong written and verbal communication skills for internal and external sources.\nPreferred:\nBachelor's degree in engineering/physics or related discipline.\nBasic knowledge of installing drivers on Windows operating systems.\nPhysical Requirements\nReasonable accommodations may be made to enable individuals with disabilities to perform essential functions.\nAbility to remain in a stationary position for extended periods of time. \nAbility to move throughout applicable work environments. \nAbility to operate a computer, keyboard, mouse, relevant job-related equipment, and applicable technologies. \nAbility to communicate with other individuals and interpret the communication of others. \nAbility to see and observe the work environment around them. \nMust be able to lift up to 50lbs. manually on a non-repetitive basis. \nWork Environment\nOccasional travel is required.\nOffice environment.\nManufacturing/Lab environments.\nHigh-magnetic field environments.\nCustomer sites. \nTechnical conferences and trade shows.\nAdditional Information\nThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.\nWe are an Equal Opportunity Employer, including Veterans and Individuals with Disabilities, an E-Verify employer, and a drug-free company. This position is not eligible for VISA sponsorship.\nPay Transparency\nWe believe in transparent and equitable pay. All U.S. job postings include a good-faith salary range based on role, location, experience, and internal equity. We’re happy to discuss compensation openly throughout the hiring process.\nSalary Description\n$80,000-$100,000","description_format":"text","description_chars":6048,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Energy & Utilities","Manufacturing","Test & Measurement Instruments"],"lifecycle":[{"event":"open","at":"2026-10-30T22:17:22Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":21,"reasons":["conf:1","win:early"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":100000,"is_top_pay":true},"html_url":"https://alion.io/job/dwyeromega-technical-support-engineer-ii","json_url":"https://alion.io/job/dwyeromega-technical-support-engineer-ii.json","meta":{"generated_at":"2026-11-02T14:30:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20003,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2585903},"rest":"https://alion.io/mcp/rest/get_company?id=2585903"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdwyeromega-technical-support-engineer-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdwyeromega-technical-support-engineer-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdwyeromega-technical-support-engineer-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dwyeromega-technical-support-engineer-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdwyeromega-technical-support-engineer-ii"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3549914}},{"tool":"search_jobs","arguments":{"company":"dwyeromega.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3549914},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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