Administration Assistant – Workers Compensation

Job Description:

We’re looking for an organised and detail-focused Administration Assistant to join our Workers Compensation team. In this role, you’ll provide essential administrative support across the claims function, with a key focus on processing and managing invoices related to WorkCover claims.

You’ll work closely with our claims and finance teams to ensure payments are processed accurately, efficiently and in line with WorkSafe Victoria requirements and DXC standards.

This is a great opportunity for someone who enjoys working with systems, managing high volumes of administration and making sure the details are right.

Responsibilities:

• Process invoices for medical, allied health and other claim-related services

• Check invoice details against claim records and ensure payments are correctly coded and allocated

• Identify and escalate discrepancies, duplicate invoices or incorrect payment requests

• Manage invoice processing within established service levels and accuracy targets

• Support the recoveries process by identifying and reporting incorrect or erroneous payments

• Respond to and resolve payment queries with frontline claims and finance teams

• Maintain accurate records and ensure all administrative tasks are completed within required timeframes

• Follow WorkSafe scheme rules, claims procedures and DXC processes

• Contribute to a collaborative team environment and support the broader claims function as required

Experience:

• Previous experience in administration, invoice processing, accounts payable or financial administration

• Experience within insurance, workers compensation or claims is desirable but not essential

• Strong attention to detail and a commitment to accuracy

• Ability to manage competing priorities, meet deadlines and work effectively in a high-volume environment

• Strong data entry and organisational skills

• Confidence working across systems and Microsoft Office, particularly Excel

• An understanding of compliance and audit requirements in a regulated environment would be advantageous

• A proactive approach to identifying and resolving issues

About DXC

DXC Claims Management has been specialising in workers’ compensation claims management for over 16 years, and we have an impressive track record of excellence in service delivery and innovation. We aim to return people to work and health as quickly and effectively as possible.

Our culture and benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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