{"id":3798044,"url":"https://alion.io/job/dxc-technology-aiops-engineer","title":"AIOps Engineer","company":{"id":88,"name":"DXC Technology","domain":"dxc.com","url":"https://alion.io/company/dxc-technology","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":244,"ghost_share":0.004,"stale_share":0.873,"repost_share":0.025,"time_to_fill_p50_days":29,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santiago, Chile"],"countries":["CL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AIOps","optional":false},{"name":"Ansible","optional":false},{"name":"AWS","optional":false},{"name":"AWX","optional":false},{"name":"Azure","optional":false},{"name":"Bash","optional":false},{"name":"ChatGPT","optional":false},{"name":"CI/CD","optional":false},{"name":"Claude","optional":false},{"name":"Configuration Management","optional":false},{"name":"Docker","optional":false},{"name":"Dynatrace","optional":false},{"name":"ElasticSearch","optional":false},{"name":"FinOps","optional":false},{"name":"GCP","optional":false},{"name":"Gemini","optional":false},{"name":"Git","optional":false},{"name":"GitHub","optional":false},{"name":"GitOps","optional":false},{"name":"Grafana","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Kubernetes","optional":false},{"name":"n8n","optional":false},{"name":"OpenAI","optional":false},{"name":"OpenTelemetry","optional":false},{"name":"PowerShell","optional":false},{"name":"Puppet","optional":false},{"name":"Python","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Splunk","optional":false},{"name":"Terraform","optional":false},{"name":"Windows","optional":false},{"name":"Zabbix","optional":false}],"status":"live","first_seen_at":"2026-11-03T00:00:00Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-14T17:09:09Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Job Description:\nResponsabilidades principales\n1. Observabilidad de negocio, aplicaciones y procesos\nDiseñar e implementar la estrategia de observabilidad full-stack: infraestructura, aplicaciones, experiencia de usuario y métricas de negocio.\nInstrumentar servicios con métricas, logs, trazas distribuidas y eventos; promover estándares abiertos (OpenTelemetry).\nDefinir y mantener SLIs, SLOs y error budgets junto con los dueños de servicio.\nConstruir dashboards por audiencia (técnica, operativa y de negocio) y eliminar alertas de bajo valor.\n2. Análisis predictivo de incidentes futuros (AIOps)\nImplementar detección de anomalías, correlación y agrupación de eventos para reducir ruido y fatiga de alertas.\nAplicar modelos de IA/ML y asistentes generativos para análisis de causa raíz, predicción de degradaciones y recomendación de acciones.\nDesarrollar y mantener casos de uso de IA sobre datos de telemetría, cambios e incidentes históricos.\nGenerar documentación técnica y de conocimiento asistida por IA, manteniéndola vigente y verificada.\n3. Integración con procesos ITIL / CMDB\nIntegrar la plataforma de observabilidad con la herramienta de ITSM para creación, enriquecimiento y cierre automático de incidentes y cambios.\nMantener la correlación entre alertas, servicios de negocio y elementos de configuración (CIs) de la CMDB.\nAsegurar trazabilidad extremo a extremo entre evento, incidente, cambio y remediación.\n4. Reportes automatizados e integrados\nAutomatizar la generación y distribución de reportes de disponibilidad, cumplimiento de SLA/SLO, MTTD/MTTR y postmortems.\nConstruir métricas de eficiencia operativa que evidencien el retorno de las iniciativas de automatización.\n5. Remediación automática\nDiseñar, desarrollar y operar runbooks automatizados y flujos de auto-remediación disparados por eventos.\nCodificar infraestructura y configuración (IaC / configuration management) y gestionarla bajo control de versiones.\nAutomatizar tareas recurrentes de operación, incluido el ciclo de parchado de servidores y actualizaciones programadas.\nMedir cobertura de automatización y reducción sostenida de intervención manual\n6. Monitoreo automatizado 7x24 con autoescalamiento\nOperar el monitoreo continuo de plataformas críticas y sus políticas de escalamiento automático.\nConfigurar flujos de on-call, rotaciones, políticas de guardia y notificaciones móviles.\nIntegrar alertas con herramientas de colaboración para respuesta coordinada en tiempo real.\nParticipar en la mejora continua del proceso de gestión de incidentes y en postmortems sin culpa.\n7. Panel unificado\nConsolidar en una vista única la información proveniente de múltiples fuentes de monitoreo, ITSM y automatización.\nEstandarizar taxonomías, etiquetado y modelo de datos para garantizar consistencia entre herramientas.\n8. Puerta de enlace para modelos multinube e híbridos\nExtender la observabilidad y la automatización a entornos multinube e híbridos, con criterios homogéneos de instrumentación y control de costos.\nAsegurar conectividad, recolección y normalización de telemetría entre nube pública, nube privada y on-premise.\nStack tecnológico\nDominioTecnologías\nObservabilidad full-stack: Dynatrace, Grafana, Zabbix, Elasticsearch / Elastic Stack, OpenTelemetry\nAIOps e IA aplicada: Gemini, Claude, OpenAI / ChatGPT y copilotos de IA; detección de anomalías, correlación de eventos, análisis predictivo\nAutomatización y orquestación Ansible, Ansible AWX, Terraform, Puppet, n8n\nITSM / ITIL / CMDB: BMC Helix (gestión de incidentes, cambios, CMDB, reportería)\nRelease management: Git, GitHub, flujos GitOps y CI/CD\nNube e infraestructura: AWS, Microsoft Azure, Google Cloud Platform, Oracle Cloud; entornos híbridos y on-premise\nContenedores y plataforma: Kubernetes, Docker (deseable)\nLenguajes y scripting: Python, Bash, PowerShell; consultas tipo PromQL / SPL / KQL\nRequisitos\nObligatorios\n5+ años de experiencia en operaciones de TI, SRE, ingeniería de plataforma o monitoreo, con al menos 3 años en observabilidad o AIOps.\nExperiencia comprobable implementando y administrando al menos dos plataformas de observabilidad (Dynatrace, Grafana, Zabbix, Elastic, Splunk o equivalentes).\nDominio de automatización con Ansible y/o Terraform, incluyendo desarrollo de playbooks, módulos y runbooks automatizados.\nExperiencia integrando plataformas de monitoreo con herramientas ITSM y CMDB (BMC Helix, ServiceNow o similares).\nSólido conocimiento de sistemas operativos Linux y Windows, redes, y arquitecturas de aplicaciones distribuidas.\nExperiencia operando cargas en al menos un proveedor de nube pública y en entornos híbridos.\nProgramación y scripting (Python, Bash o PowerShell) con uso de Git y control de versiones.\nConocimiento de prácticas SRE: SLIs/SLOs, error budgets, gestión de incidentes y postmortems.\nDeseables\nExperiencia aplicando modelos de IA/ML o asistentes generativos a casos de uso operativos.\nCertificaciones en nube (AWS/Azure/GCP), Kubernetes (CKA), ITIL v4 o en plataformas de observabilidad.\nExperiencia con Kubernetes, OpenTelemetry y arquitecturas de microservicios.\nConocimiento de FinOps y optimización de costos de telemetría y nube.\nInglés técnico intermedio-avanzado.\nCompetencias\nPensamiento sistémico y orientación a la causa raíz, no al síntoma.\nAutomatización por defecto: aversión al trabajo manual repetible.\nComunicación efectiva con audiencias técnicas y de negocio.\nAutonomía y capacidad de influir técnicamente sin autoridad formal.\nRigor en documentación y transferencia de conocimiento.\nAt DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.\nRecruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .","description_format":"text","description_chars":6506,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-11-05T10:16:58Z"}],"visa":[],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":0.9,"age_days":11,"expected_fill_days":29,"reasons":["conf:0","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/dxc-technology-aiops-engineer","json_url":"https://alion.io/job/dxc-technology-aiops-engineer.json","meta":{"generated_at":"2026-11-14T17:42:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20618,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":88},"rest":"https://alion.io/mcp/rest/get_company?id=88"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdxc-technology-aiops-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdxc-technology-aiops-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdxc-technology-aiops-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dxc-technology-aiops-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdxc-technology-aiops-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3798044}},{"tool":"search_jobs","arguments":{"company":"dxc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3798044},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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