Associate Manager, Insurance Systems
Job Description:
DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.
DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.
We are seeking an experienced Manager, Life BPS Technology Projects to lead technology initiatives supporting the Life and Annuity insurance business. This role will be responsible for managing complex technology projects and cross-functional delivery teams across enterprise platforms, modernization initiatives, system integrations, workflow transformation, and operational technology.
The ideal candidate is a technology delivery leader with strong experience in insurance technology, enterprise platforms, product ownership, Agile delivery, API integrations, transaction processing, and regulated environments. This individual will serve as a key bridge between business stakeholders, technology teams, vendors, and leadership to ensure projects are delivered on time, within scope, and aligned with business objectives.
This position requires someone who can operate strategically with executives while also providing hands-on leadership across requirements, backlog management, technical dependencies, testing, release planning, implementation, and operational readiness.
Key Responsibilities
Technology Project Leadership
Lead multiple concurrent technology projects supporting Life and Annuity business operations, platforms, and digital capabilities.
Establish project objectives, scope, milestones, dependencies, governance, risks, and success measures.
Manage project plans, budgets, resources, schedules, and delivery commitments.
Lead cross-functional teams spanning Product, Engineering, Architecture, QA, Operations, Business, Compliance, and external vendors.
Ensure technology initiatives remain aligned with business priorities and enterprise technology strategy.
Provide regular executive-level reporting on project status, risks, financials, dependencies, and delivery performance.
Facilitate steering committees and leadership governance meetings.
Life & Annuity Technology
Support modernization and transformation of Life and Annuity technology platforms and operational workflows.
Partner with business leaders to understand insurance processes and translate them into technology requirements and implementation plans.
Support initiatives involving policy administration, new business, underwriting, billing, claims, servicing, transactions, reconciliation, customer portals, and related insurance capabilities.
Coordinate technology integrations between core insurance platforms, enterprise applications, APIs, data services, and downstream systems.
Identify opportunities to improve operational efficiency, automation, data quality, and customer experience through technology.
Agile & Product Delivery
Lead Agile delivery teams using Scrum and/or SAFe methodologies.
Establish and manage product backlogs, priorities, roadmaps, release plans, and delivery milestones.
Partner with Product Owners and Business Analysts to develop clear requirements, epics, features, and user stories.
Facilitate backlog refinement, sprint planning, demos, retrospectives, and release readiness activities.
Monitor team velocity, capacity, dependencies, risks, and delivery predictability.
Establish effective delivery standards and continuously improve Agile execution.
API & Systems Integration
Lead technology projects involving REST APIs, enterprise integrations, transaction processing, and system interoperability.
Coordinate with architects and development teams to define integration requirements, dependencies, testing strategies, and deployment plans.
Partner with technical teams on API modernization, application integration, cloud migration, and platform transformation initiatives.
Oversee integration testing, UAT, defect management, release planning, and production deployment readiness.
Ensure appropriate documentation and governance are maintained throughout the integration lifecycle.
Governance, Risk & Compliance
Establish strong project governance, controls, documentation, and operational readiness practices.
Identify and proactively manage project risks, issues, dependencies, and resource constraints.
Ensure technology initiatives meet applicable security, regulatory, compliance, and enterprise governance requirements.
Coordinate with Risk, Compliance, Audit, and business stakeholders as required.
Maintain traceability between requirements, development, testing, approvals, and production implementation.
Stakeholder & Vendor Management
Serve as a trusted technology partner to Life and Annuity business leaders.
Build strong relationships with executives, technology leaders, business stakeholders, vendors, and delivery teams.
Translate complex technical concepts into clear business impacts and recommendations.
Manage vendor relationships, deliverables, dependencies, and performance where applicable.
Resolve escalated issues and drive decisions across organizational boundaries.
Operational Transformation
Identify opportunities to streamline processes, automate manual activities, and improve operational efficiency.
Use data, KPIs, and performance reporting to identify delivery and operational improvement opportunities.
Establish dashboards and executive reporting to provide transparency into project health and business outcomes.
Leverage AI-enabled productivity tools to improve documentation, planning, requirements analysis, reporting, and delivery execution.
Promote continuous improvement across technology delivery processes and teams.
Required Qualifications
8+ years of experience in technology project management, product ownership, business analysis, technology delivery, or related roles.
Demonstrated experience leading complex enterprise technology initiatives from planning through implementation.
Experience working within Life, Annuity, Insurance, Financial Services, or another highly regulated industry.
Strong understanding of enterprise technology platforms, system integrations, APIs, and transaction-based applications.
Experience leading Agile/Scrum or SAFe delivery teams.
Strong experience with requirements management, backlog prioritization, release planning, testing, and implementation.
Demonstrated ability to manage multiple stakeholders, dependencies, risks, and competing priorities.
Strong executive communication, presentation, and stakeholder management skills.
Experience managing project budgets, resources, schedules, and delivery performance.
Bachelor's degree in Business, Technology, Computer Science, Engineering, or a related field.
Preferred Qualifications
Experience with Life and Annuity insurance technology platforms and business processes.
Experienced in CSC/DXC insurance products is a plus
Managing large scale transformation programs with a team size >50 is preferred.
Experience with policy administration, new business, underwriting, billing, claims, policy servicing, or insurance transactions.
PMP, CBAP, CSM, CSPO, SAFe, or comparable certifications.
Experience with API modernization and enterprise integration programs.
Experience with cloud migration or hybrid cloud environments.
Experience with Azure DevOps, Jira, Confluence, ServiceNow, or comparable delivery tools.
Experience working with REST APIs, Postman, Swagger/OpenAPI, SQL, or related technologies.
Experience leading platform modernization and digital transformation initiatives.
Experience managing third-party technology vendors and implementation partners.
Experience using AI-enabled tools to improve product management and technology delivery.
Success Measures
Success in this role will be measured by the ability to:
Deliver Life and Annuity technology projects on time and within approved scope and budget.
Improve delivery predictability and transparency across technology initiatives.
Successfully coordinate complex system integrations and platform modernization efforts.
Establish effective governance, risk management, and operational readiness practices.
Improve collaboration between business, Product, Engineering, Architecture, QA, and Operations.
Increase automation and operational efficiency through technology transformation.
Maintain strong executive and stakeholder confidence throughout the project lifecycle.
Build scalable Agile delivery practices that improve team performance and business outcomes.
Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.
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