Associate Manager Software Engineering (Finacle Support L3)
Job Description:
Should be Science/ Commerce Graduate, preferably, BE/B. Tech/MCA/MBA with minimum 5 years of in- scope experience and total 7 years’ experience in the field of Banking IT domain / support of related solutions
Mandatory Certificate (minimum one)-
- ITIL4 Professional Certification
- Prince-2
- PMP Certified
- Supporting the following Finacle 10.x Application modules o Branch Operations o CASA, TD, Loans, Trade Finance and Locker o Alternate Delivery Channels § SWIFT § Clearing § Utility Payments § Financial Inclusion Related o Product Fatal error analysis. o Review the Application logs
- Monitoring Application Services and availability
- Logging call with Service Providers internal or external and follow-up to closure
- Track and escalate the call to DL / Service Providers, if the problem requires their assistance to resolve the call.
- Update assigned calls regularly
- Executing the Application Maintenance activity as per defined checklist.
- Primary Testing for the fixes received from vendor in T&D.
- Help bank in UAT for the fixes received from vendor
- Follow change management process and raise CMAs for movement to production for fixes / releases received.
- Carry out DC-DR activity as and when scheduled
- Maintain and publish Minutes of the meeting for all meetings with vendor and bank
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