{"id":3935950,"url":"https://alion.io/job/dxc-technology-collaboration-platforms-engineer","title":"Collaboration Platforms Engineer","company":{"id":88,"name":"DXC Technology","domain":"dxc.com","url":"https://alion.io/company/dxc-technology","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":196,"ghost_share":0.005,"stale_share":0.878,"repost_share":0.026,"time_to_fill_p50_days":29,"computed_at":"2026-11-08T05:47:12Z"}},"role":"DevOps","role_family":"DevOps","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"PowerShell","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-11-06T00:00:00Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-08T14:47:18Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Description:\nAcerca de DXC\nDXC ayuda a empresas globales a ejecutar sus sistemas y operaciones críticos mientras moderniza IT, optimiza arquitecturas de datos y garantiza seguridad y escalabilidad en nubes públicas, privadas e híbridas. Nuestras más de 125,000 personas en 70+ países entregan tecnologías transformadoras para asegurar éxito, seguridad y bienestar para empresas en todo el mundo. Conozca más sobre cómo entregamos excelencia para nuestros clientes y colegas en dxc.com.\nAcerca del Puesto\nEsta posición se integra en el programa EUTS y es responsable de administrar y prestar soporte especializado a las plataformas de colaboración, productividad, comunicaciones, impresión o almacenamiento incluidas en su alcance. Su labor resulta clave para garantizar un servicio estable, seguro y con capacidad y configuración controladas, en un entorno donde la colaboración con equipos de servicio, soporte, plataforma, seguridad, proveedores y áreas usuarias es constante.\nEn el día a día, administrará configuraciones, políticas, permisos y componentes del servicio, resolverá incidencias avanzadas mediante diagnóstico y análisis técnico, y coordinará problemas end-to-end junto con equipos de identidad, redes, seguridad, fabricantes y proveedores. Además, automatizará operaciones recurrentes, mantendrá la documentación operativa y los runbooks, y propondrá mejoras continuas en rendimiento, disponibilidad y experiencia del servicio.\nEl alcance concreto, la estructura organizativa y el modelo de presencia se confirmarán durante el proceso de selección, lo que permite adaptar la posición a las necesidades reales del servicio y la organización.\nFunciones Esenciales del Puesto\nAdministrar configuración, políticas, permisos, capacidad y componentes del servicio.\nResolver incidencias avanzadas mediante diagnóstico, telemetría, logs y pruebas controladas.\nGestionar cambios, actualizaciones, seguridad, continuidad y documentación operativa.\nCoordinar problemas end-to-end con identidad, redes, seguridad, fabricantes y proveedores.\nAutomatizar operaciones recurrentes y controles mediante PowerShell o interfaces de administración.\nMantener runbooks, base de conocimiento, arquitectura y criterios de escalado.\nAnalizar tendencias y proponer mejoras en rendimiento, disponibilidad y experiencia del servicio.\nRequisitos Básicos\nExperiencia administrando plataformas empresariales de colaboración o infraestructura asociada.\nConocimiento de identidad, redes, seguridad y gestión de cambios.\nCapacidad para resolver problemas complejos y comunicar impacto y recuperación.\nExperiencia documentando procedimientos técnicos y operativos.\nExperiencia orientativa de 4-7 años en funciones comparables; ajustable según la complejidad del alcance.\nConocimiento de Microsoft 365 Admin Center, Teams, Exchange Online, SharePoint Online y OneDrive.\nConocimiento de Entra ID, Purview y PowerShell.\nConocimiento de ServiceNow.\nConocimiento de plataformas de impresión o NAS, cuando aplique.\nFormación Profesional Superior, grado universitario en Informática, Telecomunicaciones, Ingeniería o disciplina relacionada, o experiencia profesional equivalente.\nIdioma local de México a nivel profesional.\nInglés suficiente para documentación, coordinación y soporte en un entorno internacional.\nOtros Requisitos\nCertificación ITIL 4 Foundation.\nCertificaciones técnicas asociadas a las plataformas del puesto.\nExperiencia en servicios internacionales, organizaciones reguladas o modelos multiproveedor.\nConocimiento de metodologías Agile, Lean o mejora continua.\nCapacidad para trabajar con documentación y reuniones en inglés.\n¿Por qué DXC? / Vida en DXC\nDXC fomenta una cultura de inclusión, aprendizaje y responsabilidad corporativa. Ofrecemos beneficios competitivos, incluyendo cobertura de salud, dental y visión, programas de bienestar, planes de ahorro para la jubilación, días festivos pagados y más. Conozca nuestros valores y ética en https://dxc.com/us/en/about-us/corporate-responsibility.\nEn DXC Technology, creemos que las conexiones sólidas y la comunidad son clave para nuestro éxito. Nuestro modelo de trabajo prioriza la colaboración presencial mientras ofrece flexibilidad para apoyar el bienestar, la productividad, los estilos de trabajo individuales y las circunstancias personales. Estamos comprometidos con fomentar un ambiente inclusivo donde todos puedan prosperar.\nAt DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.\nRecruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. 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