Contact Centre Training Lead
Confirmed on the employer's own hiring board on Sep 24, 2026. First seen by Alion on Sep 24, 2026. DXC Technology scores B on the Alion truth index.
Job Description:
Essential Job Functions:- Execute business process transactions, learn from experienced team members, and focus on accuracy.
- Collaborate with senior analysts, managers, and other staff.
- Assist in process improvement initiatives and data analysis.
- Contribute to identifying and resolving process bottlenecks.
- Ensure compliance with established quality standards.
- Participate in documenting and updating process guidelines.
- Assist in analyzing data trends and reporting.
- Support the team in meeting performance targets and quality standards.
Basic Qualifications:
- Bachelor's degree in a relevant field or equivalent combination of education and experience
- Typically, 3+ years of relevant work experience in industry, with a minimum of 1 year in a similar role
- Proven experience in business process transactions
- Proficiencies in business process management and optimization
- A continuous learner that stays abreast with industry knowledge and technology
Other Qualifications:
- Advanced degree in a relevant field a plus
• Relevant certifications (e.g., Six Sigma, PMP) or significant relevant work experience a plus
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .