{"id":1178970,"url":"https://alion.io/job/dxc-technology-contact-centre-training-lead","title":"Contact Centre Training Lead","company":{"id":88,"name":"DXC Technology","domain":"dxc.com","url":"https://alion.io/company/dxc-technology","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":92,"ghost_share":0,"stale_share":0.848,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-09-26T05:45:00Z"}},"role":"HR","role_family":"HR","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Newcastle upon Tyne, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":62000,"max_usd":132000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":18},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T12:34:07Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-26T05:45:03Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Description:\nEssential Job Functions:Execute business process transactions, learn from experienced team members, and focus on accuracy.\nCollaborate with senior analysts, managers, and other staff.\nAssist in process improvement initiatives and data analysis.\nContribute to identifying and resolving process bottlenecks.\nEnsure compliance with established quality standards.\nParticipate in documenting and updating process guidelines.\nAssist in analyzing data trends and reporting.\nSupport the team in meeting performance targets and quality standards.\nBasic Qualifications:\nBachelor's degree in a relevant field or equivalent combination of education and experience\nTypically, 3+ years of relevant work experience in industry, with a minimum of 1 year in a similar role\nProven experience in business process transactions\nProficiencies in business process management and optimization\nA continuous learner that stays abreast with industry knowledge and technology\nOther Qualifications:\nAdvanced degree in a relevant field a plus\n• Relevant certifications (e.g., Six Sigma, PMP) or significant relevant work experience a plus\nAt DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.\nRecruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .","description_format":"text","description_chars":2104,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-09-24T12:34:07Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":21,"reasons":["conf:6","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-09-26T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/dxc-technology-contact-centre-training-lead","json_url":"https://alion.io/job/dxc-technology-contact-centre-training-lead.json","meta":{"generated_at":"2026-09-27T05:27:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4765,"day_limit":5000,"remaining_today":235,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}